Megan Dropbox Community Moderator

Hi @"Scott L.20", I hope you're doing well, happy Monday! When you mention time stamps, are you referring to the last time a file was modified, as seen online? If not, feel free to clarify more, so I can grasp the visual. If so, sharing the folders, and files between accounts, wouldn't change the last time these files were…

Hey @"LesleyHall", that's indeed odd. Have you tried using a different browser, by any chance? In any case, and if you decided not to delete your account, I'd be happy to help on my end for you. You can also check your sharing tab, for any shared content that might be using your hard drive space. 

Great news @"mikewill"! If you need anything else, we're here for you!

Hey @"Mike P.58", what steps do you follow, in order to load the file? Did you export it from Dropbox, locally to the device? If you have any screenshots of the error, feel free to send them our way too. 

Hey @"Mirage81", thanks for posting here! Have you tried to click on the blue hyperlink, on the bottom left to check solutions for this issue? Keep me posted!

Hi @"mkoeks", let's jump right into this! You mentioned that you closed the account that these Paper documents were coming from. Did you cancel the subscription linked to it, or delete the account altogether? Also, how did you save these .paper files? You also said that you just opened a new Dropbox account, therefore it's…

Hi @"ashmtl", happy Monday, thanks for posting here! That file is required by the Dropbox Vault feature and it's a system file. Can you let me know what you wish to achieve on your end here? Do you wish to remove it? Have you check inside your Dropbox Vault for any files, in case you're searching for them? Keep me posted!

Hey @"ECB", would you be able to send me a couple of screenshots of the icons and paths, in order for me to have a full visual? Having your Dropbox icon on your desktop is expected. You mentioned that on your new laptop you seem to have both, can you let me know what you're referring to? Is it possible that you're…

Hi @"Ollie002", let me re-cap on all the info we have here: So, it seems you can see your files both online, and on the desktop app. But you can't see Chloe's, while she can see your content. The question here is: does she use the web to add content in her folder inside the Family room, or the app? If she goes online to…

Hi @"egautr1982", thanks for posting here! I just sent you an email, I'll see you there. Cheers!

Hi all, happy Monday! To clarify on the Google migration and deleted files: we can confirm that no files are/were deleted by Dropbox during the migration. If you deleted a file (before the migration) the report should state that the deleted file is ineligible, as we don't migrate files that were already removed. Let me…

Hi @"nillydog", let's jump right into this! As a first step, could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is the desktop app's version and status as shown in your menu bar? One more thing: can you try to quit the app, and check if you get the same error,…

Hi @"LesleyHall", do you get any specific errors when trying to visit this page: https://www.dropbox.com/account/plan ? What if you try to click on your avatar, on the top right part of your home screen, then check for the Plan tab there? 

Hey @"foundry75", let's jump right into this! Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me. If it's a different kind of error, a screenshot would be most helpful. Keep me posted, and we'll take it from there! 

Hey @"James M.58", thanks for all the detailed info! Could you also send me a screenshot of your Speedtest results? What sync speed do you usually see via the app, and how long does it take to upload a file via the web with the same size of the file?

Hi @"mikewill", just wanted to check how things are going with this. Do you still see your Backup folder online in your account? Have you tried deleting any folder you might not need from there? Have you tried following these steps by any chance? 

Hey @"Chris L.22", let's jump right into this! Since this is quite a long thread, can you clarify and let me know if you've followed any troubleshooting steps mentioned here? I'm asking in order for us to be aligned, and provide you with the next steps. Keep me posted, thanks!

Hi @"Studio_BW", sorry to hear about that! Just wanted to check in with you, and ask if you're still facing the same issue. Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me. If it's a different kind of error, a screenshot would…

Hi @"jwood23", let's jump right into this! If I understand your need, that is to delete any content uploaded in your Dropbox account, is that right? If not, feel free to correct me here. Do you use our desktop app on your devices? Provided that you do, you can save any content you need locally to the device, and then…

Hey @"tdubois1", let's jump right into this! It sounds based on the info, that the people you're referring to aren't members of your team, is that correct? Can you also clarify if you used the steps mentioned in this article, or the steps in this one? A screenshot of what you see when using your Activity tab would be most…

Hi @"LesleyHall", welcome to our Community! Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account? Or perhaps you have any active Backups enabled. Can you check that as well? Let me know what you find!

Hey @"antoniad", let's jump right into this! You mentioned that the verification email goes to an unknown email address. Can you clarify more? Do you try to verify the account, or maybe access it using the 6-digit security code? I'm guessing that you don't receive the emails, however when you say unknown email, do you mean…

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Hi @"MountainDog", let's jump right into this! Did you initially install the app using this link? Did it crash immediately when you tried to open it? Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know. Keep me…

Hi @"AlBauer", it might sound trivial, but have you tried re-starting your mobile at all? If I were you, I'd uninstall the app, re-start, then reinstall. 

Hi @"cwdav", let's jump right into this! Based on what you described about "offline only" it's safe to assume you're using the desktop app. Could you locate your Dropbox icon, on your menu or task bar, next to your WiFi, hover your mouse over the icon, and clarify the Dropbox version you're using? Also, you mentioned…

Hi @"tonyd256", let's jump right into this! You mentioned that you see these errors in your system console. However, can you clarify what happens when you try to open the app? Do you maybe get a blue hyperlink with a Dropbox error there? If so, feel free to attach it here. Keep me posted! 

Hey @"AlBauer", can you clarify the app's version and OS at the moment? Also, if you access this page, are you able to find the file there? 

Hi @"James M.58", I hope you're doing well! Would you be able to share with us the info you located in regards to the servers? If I were you, I'd try restarting the router, just to see if you can get a different connection. Also, have you adjusted the app's bandwidth settings to "not limit"? Keep us posted! 

Yes @"dick6jane". The newly uploaded file wouldn't be linked to the initial one.