Megan Dropbox Community Moderator

Hi there @"evo17", I hope you're doing well! Could you let me know how long has the desktop app been stuck at syncing these files? If you could also hover your mouse, over the little Dropbox icon, on your menu bar next to the WiFi, and let me know the version of the app that you're using, that'd be amazing. If you could…

Hey @"Holleh", I hope you're doing well! At the moment, I'm afraid our lowest plan is 2TB. However, your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. If you need anything else, let me know! 

Hey @"Anne O", welcome to our Community! I'd need a little bit more info, in order to understand the exact situation here. Are you trying to upload content, or achieve something different? And which one of our platforms do you use: mobile app, website, or desktop app? Do you get any specific errors while trying all that?…

Hey @"landiswyatt", I'll be happy to help! You can change the permissions on your shared content, using the steps mentioned here. You'll see how to do this when creating a shared folder, or with existing members. This Help Center link will also help you clear things up. If you have any questions, I'm here!

Hi @"1W", let's jump right into this! You mentioned that you can successfully log into your Dropbox account from anywhere else, so I'd also assume on our site directly too, right? If that's so, then this sounds like a direct issue on how Swann set their configuration with Dropbox on their end. I think the best thing you…

Hey @"sharsprague", sorry to jump in here! Just to clarify: you mentioned that your app is stuck at "Starting". Is it safe to assume that you don't see any errors like the poster above you mentioned, right? Would you be able to clarify the version of the Dropbox app that you have installed on your device? 

Hey @"CJ16", out of curiosity: if you try to upload content in your account, outside of the shared folder, do you notice the same error? If you have the desktop app installed on your device, can you also try uploading the content from there? One more thing for you to check, is to make sure that there's enough space in your…

Were you able to locate your Vault locally, before deleting the system file @"ashmtl"? 

Hi @"oneoftheelks", how are you today? I checked with our Team about this, and it seems that by default photos uploaded from Safari have location removed by the device at upload time. When you are selecting the photos, there’s an "Options'' button (in the bottom left) where you can choose what information is preserved and…

Awesome news @"syncer"! If you need anything else, let me know!

Hey @"Mandy22", I just sent you an email, I'll see you there!

Hey @"rickenbacher", I just sent you an email, I'll see you there!

Hi @"Michel G.7", happy Monday, I hope you're doing well! It sounds like this might be a recent change from Apple itself, not to store the Cloudstorage folders in Time Machine, but I think the best thing you can do is contact them, in order to know more about it. Unfortunately, this is outside the scope of our support. I…

Hi @"Trevhscott", I hope you're doing well! Can you share some additional info with me, such as the OS you're using? Are you on Android, or iOS? Do you use your Files tab to preview the content, or Photos tab? Keep me posted! 

Hi @"rsingh3", can I send you an email, in order for us to have a closer look into this, please? 

Hi @"ashmtl", it is a system file, so its content wouldn't be relevant. As for Vault locally on the devices: can you check the app's syncing status, and version you're using there? If I were you, I'd also check my selective sync settings, just to check if the content is there or not. 

If you need anything else, we'll be one post away @"Scott L.20"! 

Hey @"rickenbacher", let's jump right into this! If you locate your little Dropbox icon, on your menu bar next to your WiFi, and click on it, can you send me a screenshot of the exact syncing status of the app? Also, would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Scott L.20", you can put the files in a folder -if they're not in one already- and then share the folder from account A to account B. Once you do that, you can go into your old account, and pass the ownership of the folder to the new account. And that should be it.

Hi @"AlBauer", I hope you don't mind, I just sent you an email, in order for us to have a closer look into this. Reply back to me there. Thanks!

Hi @"SD6", sorry to hear about that! Have you tried submitting a ticket, using the steps @"Rich" provided? If so, feel free to share the ticket number reference with me here, so I can locate it on our system. If you had any issues doing so, let me know and I'll be happy to open a ticket for you. I hope this helps!

Hi @"Archmage", sorry to jump in here! I just sent you an email, I'll see you there!

No worries, that's why I'm here @"susanb1"! OP is the original poster in this thread. If you open your own post, you should be able to scroll, and see the entire thread. For ease, you can also click here. 

Hi all, I hope you're doing well! @"khopkins" you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. @"emmabean", can you clarify if you're using an individual or Business plan, please? Alsok…

Hey @"Deondre1" & @"Mandy22", thanks for posting here today! Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"AlBauer", just to confirm: it seems you're not able to access the mobile app at all, right? Can you visit your account online, and check if you can tap the notification bell, to see if there's anything else? If you can do this on the mobile app, that'd be even better. 

Hi @"syncer", happy Monday! Keep in mind that we are checking internally for a solution and will get back to you as soon as possible. Thanks!

Hey @"pkonye", sorry to hear this caused you trouble. The 6 digit security code is used when you access the Dropbox account from a different location for security purposes. Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to…

Hey @"prb0310", if you wish, I'd personally suggest that you follow the steps our Community Manager, Emmet posted here before you go ahead and delete your account. You can also check for any shared content that might be taking up space to the account. If you insist, and want to delete your account, you can see more about…

Hey @"susanb1", I hope you're having a smooth Monday so far! I've merged your post under a similar thread, since the OP expressed a similar concern and I wanted to keep everything under one place. Feel free to check some of the troubleshooting done here, and let me know if you have any questions. Thanks a bunch!