Megan Dropbox Community Moderator

Hi @"ldariusas", can I send you an email, in order for us to have a closer look into this? 

Hi @"KennyFlaming", you mentioned: "I need advice- It seems like my Mac is "offloading" a lot of files from the HD onto Dropbox and when I need the files they have to download from the Cloud." If I understand this correctly, it sounds like your files are becoming online-only, and you want them available offline, is that…

Awesome, at least we tackled one of the issues @"SVDS"! As for the message in regards offline files, when exactly does it appear? Is it after you selectively sync a folder, or at a different time? 

Hi @"hlrubinstein", let's jump right into this! How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device? Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with? Let me know more! 

Hi @"rlcb", I hope you're doing well! Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? Also @"Alexis G.1", can I send you an email in order for us to have a closer look into this? Let me know!

Hi @"Alftrude", sorry to hear about that! Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't. We can only contact you and reply back to the email address you're using…

Hey @"papamcbride", thanks for letting us know about this. Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew? Feel free to try doing the same from a different browser, to see if it works? Keep me posted!

Awesome news @"MissDylan"! If you need anything else, let me know! 😊

Hi @"Wittty", thanks for clarifying! Can you ask a member to add you back to the shared folder maybe? 

Hi @"KennyFlaming", I hope you're doing well! As a first step, can I ask when you first start noticing this behavior? If you hover your mouse over your little Dropbox icon, the one next to your WiFi on your menu bar, can you let me know the version of the app that you have installed on the device? As for the content: you…

Hi @"SVDS", what is the available space that you currently have on your hard drive? I'm asking because of the offline-only message that is available on the screenshot above. Is it possible that you have an "old" Dropbox folder, taking up space in the device? I know it's a brand new device, but I'm asking just in case.

Hi @"Kimcarsten ", it sounds like you're using the mobile app, and specifically camera uploads to upload your content, am I right? You also mentioned that you keep albums for your clients, but that doesn't keep these photos out of your library. Are you referring to the Photos versus Files tab on your mobile? 

Hi @"natashas2", & @"confused123"sorry to jump in here! Is your work account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you? Also, Natasha, if you try to sign in using a different browser, do you get the same error there too? When did this start happening?

Hi @"platinumad", can you kindly send us the entire number of the Dropbox app, instead of the 177 part only? You also mentioned that the app is indexing content. Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Hey @"butterpickle", glad everything is now solved. You're correct about the icon, indeed. If you need anything else, let us know. 

Hey @"hartro", I hope you're doing well! I just sent you an email. Reply back to me, and we'll take it from there. Cheers! 

Hey @"KRC147", I just sent you an email, I'll see you there!

Hey @"Haumann", I can see that you never responded back to my initial email, from a couple of months back. Can you try to respond back now, in order for a new case to be created? If this doesn't work, feel free to try out this link, and then share the ticket number reference with me. 

Hey @"Peter_Fa", would you like for me to send your thread to a German agent, since we have a specific department? I think they'd be able to guide you in your preferred language. 

Hey @"GM_23", how are you today? Do you get this message on a specific browser, or did you try multiple ones? Also, do you see this particularly when you try to download your content? Let me know more, and we'll take it from there! 

Hi @"Hyperion07", welcome to our Community! If I understand the situation correctly, both Mac (2) & Mac (3) are the same device, right? Can you clarify which one you want to disable? When you try to access them using our website, do you see the same content there? Have you tried to follow these steps, in order to disable…

Hi @"VineyardBlue2012", sorry to jump in here! Once you have the content in the shared folder using account A, then you'd share everything with account B, so everything would be visible and accessible there. If you have any questions, let us know!

Hi @"Homer", happy Monday! Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"? I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there? 

Hey @"mlerrigo", happy Monday! I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"davidgomez79", let's jump right into this! You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer? Keep me posted!

Hi @"sashafree", let's jump right into this! Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there? Keep me posted!

Just responded back to you @"Slick180"! 

Hey @"Scott B.35", let's jump right into this! Just to make sure we're on the same page, I understand that what you want, is to move your Documents, Desktop and Downloads back to where they originally were, right? If not, feel free to correct me. If you access your account online, are you able to see your content there?…

Hey @"goemonburo", sorry to jump in here! Keep in mind that switching your account from monthly to annual, wouldn't cause it to get downgraded. However, I'd love to have a closer look into this. Can I send you an email, so that we can investigate further? 

Hi @"Homer", it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes? Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?