Megan Dropbox Community Moderator

Hi @"mcs2", have you selected for the size to be visible there? Can you send me a couple of screenshots, in order for me to have a visual too? 

Hey @"drummer_yunchung", welcome to our Community! Can you try to disable your Computer Backup using your Backup page online, and see how things escalate from there? Let me know of any updates! 

Great news @"AlanFH"! Have a lovely weekend ahead,enjoy! 

If you wish for us to have a closer look, and continue troubleshooting instead of deleting your account let me know @"prb0310". 

Hey @"langzi", just to clarify: does the file sync from the desktop app to the web, yet it gives you an error or it doesn't sync at all, until you restart the app? 

Hey @"sam-e", keep in mind that it seems your screenshot wasn't attached here. Can you try again? Also, can you try moving your files out of the folder they're currently in, and have them on the top path of Dropbox? So if for example the file is in the path: Dropbox/Cats/dogs/files, I would like for you to move it simply…

Hi @"AlistairGK", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest that you…

Hi @"mains", sorry to jump in here! Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync. To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the…

Hey @"JosephHenryM", I hope you're doing well! Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed. If you have any questions, I'm here! 

Hi @"DownTime", sorry to jump in here! Here is your link. If you end up opening a ticket with our Support, feel free to let us know the number here. If you face any other issues, we're here! 

Hey @"simonv74", since you're using Excel online, it would have something to do on their end. I think the best approach here, is to contact Microsoft and ask them more info, since they'd be able to give you all the appropriate troubleshooting steps. Thanks! 

Hi @"Miriam28", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Yichenw", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Mark G.16", I just sent you an email, I'll see you there!

Hi @"Slick180", I just sent you an email, I'll see you there! 

I just sent you an email @"Arrell5093"! I'll see you there, cheers!

Hi @"kbblack", sorry to jump in here! How are you uploading the files? Do you use your mobile app, desktop or browser? If you're using our mobile app, do you use camera uploads, or manually uploading the content?

Hi @"goodkid21", sorry to jump in here! You should be able to disable your Backup, and free up some of your space using the steps mentioned here. If you have any questions, let me know! 

Hi @"MissDylan", sorry to jump in here! Does that happen with files that are both online-only and available offline? Do you see any specific errors when trying to rename the duplicate file? Also, just to clarify did you quit the app using these steps?

Hi @"lindsaylindsay", sorry to jump in here! Just to clarify, are these the steps you follow, in order to remove yourself from the folder? 

Hi @"sunnie1ee", it sounds like this is getting longer than expected, and I'm going to take a guess, and tell you that it could be stuck. You should be able to see the size using these steps. As for the browser, we need to check in order to make sure if this is a browser-related behavior or not. If you wish, you can keep…

Hi @"kyle", your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi Catherine, this sounds odd, so I'd love to have a visual of what you see on your end, please. You can find instructions on how to take a screenshot here. Once you do that, you can click the camera-like icon when trying to respond back to us, and attach your screenshot. If this doesn't work, please request the web…

Got it @"John j.15", thanks for that! Let's check if the app on your iMac is updated, and syncing properly. Can you check the app's syncing status, along with its version? You should be able to do this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. 

Hi @"jam72", sorry to jump in here! From what you described, it sounds like you're referring to our desktop app, am I right? Can you also give me an example of the files that looked okay, and still gave you an error? 

This is what we like to hear -or read in our case- @"Dennis_Zuiderlicht"! If you need anything else, we'll be one post away. 😎

Hi @"simonv74", thanks for posting here! It sounds like maybe you're seeing this option on Excel's end, especially since you mentioned that you're viewing it on the web but let's check, just to make sure. Could you send me a screenshot of the steps you take, and the option you see on your end, just so I can also have…

Just your emails @"drstevok"! I'll see you there, cheers!

Hi @"Luisa6", what is the Dropbox mobile version that you're using on your end? Other than that, did you happen to clear the Dropbox app’s cache, and reinstalling perhaps? Also let me know what results you get if you try to open the file directly using the relative Microsoft Excel app instead. 

Hi @"MaldroidDev", let's jump right into this! It might sound trivial, but is there a chance that the version of the file that you chose to restore, is the same as the current one? Do you see any difference in the size of the two file versions? Keep me posted!