Megan Dropbox Community Moderator

Hi @"Judy12159", I hope you're doing well! Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this? As for your account online, you wouldn't be able to find your Sync tab, and…

Hi @"BTCA " , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account. We will send you an email to the Community linked email address, you can then forward it…

Hi @"LeoCoulongeat", thanks for posting here today! I hear what you have to say about this, but do you have any specific thoughts, or suggestions as to how you'd like to see this come to life? Also, are you aware of our Photos tab? Would you like something similar? Let me know more, and we'll take it from there! 

Hi @"Helenfpm", sorry to hear about that! Can you send us the ticket number reference of your communication with our Support, and the start-up error you get on your end, when trying to launch the app? Keep me posted, and we'll take it from there!

Hi @"erlend w.", do you have the Gmail add-on for Dropbox on your email? If not, can you try installing it as mentioned here, and trying to attach your file that way?

Hi @"Tam-E", I hope you're having a great Friday so far! Can you send me a few screenshots, in order for me to have visibility of the steps you follow on your end? Also, does this happen on all of your Office apps? Keep me posted!

Hi @"dondario", I hope you're having a great Friday so far! It sounds like you have enabled our camera uploads feature, but now you want to tidy up your Dropbox account a bit. If I understand this correctly, you want to be able to review, and delete content in your mobile app, without it getting deleted from the gallery on…

Hi @"ljwaisman", sorry to jump in here! Is it possible that you have any linked devices, that could still be linked to the old account you had? 

Hi @BTCA, thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? If you notice the same results, can I then send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Sopytaitflynn", welcome to our Community! It sounds like you might have your camera uploads enabled on your desktop app. As you pointed out you'd need to access the app's preferences as mentioned here. Here is how to do that: you'd need to locate your little Dropbox icon, on your task bar next to your WiFi icon, and…

Hi @"ijmolder66", thanks for posting here today! Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? Also, can you clarify if you're using an individual Dropbox plan, or a Business one? Keep me posted, and we'll take it from there!

Hey @"Dmille", & @"rcyoung3", let's jump right into this! Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question? If you did and need further assistance on this, you could contact our support team through this form. Just make sure to use…

I just sent you an email, I'll see you there @"missie1208"!

Hi @"ljwaisman", I hope you're doing well! Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online? Also, do you get any errors when trying to sign back into the account? Keep me posted!

Hi @"Brodriguez", I hope you're doing well! Have you tried contacting our Support about this? If not, then could you try using this form to contact our support team for further assistance? Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details. Once you do…

Hi @"coonrodc", you mentioned that your icon on the system tray indicates 12K files that are being synced, do you see this number getting smaller, or it's stuck like that? You also mentioned that the app is syncing that amount of files, however the question is, since your plan is using 3.8TB out of the 4TB, do you have…

Awesome news @"jloar"! If you need anything else, we'll be one post away, cheers! 

Hi @"Jo93", thanks for your speedy reply! Can you click on the blue hyperlink you see during start-up, and attach here the full error message? 

Hi @"missie1208", can we send you an email, in order for us to have a closer look into this? 

Hi @"JEToronto", sorry to jump in here! Normally, when you resume syncing after pausing, the syncing process should continue exactly where it left off. Can you tell me what you see in regards to the app's syncing status when this happens, and clarify the version of the Dropbox app that you're using on your end? Keep me…

Hi @"MarcelloSax64", could you try following these steps, and let me know of the results? 

Hi @"misstheo", if you don't want to use our app, you'd then need to download individual files from the web, locally to the device in order for you to be able to preview them and use them on Adobe. Keep in mind, that if you then make any changes, you'd need to re-upload them to your Dropbox account. As for the app,…

Hi @"Alexpre", welcome to our Community! If you could also send me a couple of screenshots of the options you see when you right click on a file, on your end, that'd be amazing. Have you tried uninstalling, and re-installing the app by any chance? Also, when did you first notice that the Transfer option was missing? Let me…

Hi @"jloar", sorry to jump in here, and thanks for the screenshots! That is indeed really odd. Can you clarify if this happens in the AT&T KC folder only? Also, if you right click on any example file in said folder, what options do you see there? Also, if you hover your mouse over the little Dropbox icon on your task bar,…

Hi @"Jo93", thanks for posting here today! Based on everything that you described, it sounds like you have enabled our Backup feature, hence this behavior. There's no need for you to delete Dropbox, all you have to do is follow these steps, in order to disable the feature and move your files back to where they originally…

Hi @"QueenMaud19", please keep in mind that while your files are stored with us in Dropbox, you need to use the relevant Office apps to open and edit them. In this case, Microsoft Word. Therefore, if the keyboard isn't popping up after opening the file in Word, that wouldn't be an issue on our end. Have you ensured that…

Hi @"sampodog", thanks for all the screenshots! Keep in mind that for the website, it's expected not to see a date next to the folders. As for the modified date of your folders locally on the device, as you pointed out this is determined by the OS and you can change it to last viewed instead. However, it is expected for…

Hi @"JaniceH", thanks for added info, and sorry for any confusion this might have caused. I checked with our Team, and it seems there is indeed a 1K file limitation when trying to delete content. I'd recommend, if you wish, that you take some time to post on our Share an idea section of the Community, in order to suggest…

Hi @"sam-e", can you send us a few screenshots from the file path that you get an error on, and the other file path on the project you don't get an error? When I say file path, I'd like to see the path they have inside the Dropbox folder. For instance if the file is in Dropbox/User/CATS/DOGS/ANIMALS. 

Hi @"ban1", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!