Megan Dropbox Community Moderator

Hi @"DannyJPN", happy Monday! The process is fairly easy. You choose the Dropbox plan you need to upgrade to, and then input your billing info, and pay for it. Our payment options for individual accounts are credit or debit cards and PayPal. We currently accept the following cards: American Express, Discover, MasterCard,…

Hi @"nikhilkp", I hope you're doing well! Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know!

Hi @"LK10", I hope you're doing well! Is there a chance that you permanently deleted the content, cause then you wouldn't see it at the events page as Mark mentioned. When was the last time you were able to see this folder online? Keep me posted!

Hi @"HaniN", can you try moving the folder, following these steps and update me on the results? 

Hi @"MCRS", welcome to our Community! Just to clarify, does that happen when you open your email address on your tablet, and send a simple email to someone, or when you try to share a Dropbox file with the receiver? If you have any screenshots of how this looks on your end, you are more than welcome to send them over, in…

Hi @"drmarkellis", let's jump right into this! In order to save your hard drive content to Dropbox, you'd either need to copy everything, and paste it inside your Dropbox folder, or enable our External backup feature. In the first case your content would be located inside your Dropbox folder. However, if you use our…

Hi @"mquattro", thanks for your patience! It looks like you hit our account creation limit in a day. You should now, that's been 7 days since you last contacted us, be able to continue to create them normally, however, if you are in a hurry again in the future, you can try switching to 5G on their phones (or tablets). Or…

Hi @"Dez K", is that a folder one you created and have the ownership of it, or a shared one? Do you have any screenshots of the banner, by any chance? 

Hi @"Clare S.8", thanks for posting here today! Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox. Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about…

Hi @"Dez K", let's jump right into this! It sounds like you're using the web, in order to delete a folder of yours, but it's been stuck that way. Can you try closing your current browser, and then trying again, or trying from a different browser altogether? Let me know of the results! 

Hi @"Davem4", how are you today? Have you tried accessing the app's preferences, and check under the general tab to make sure autostart is disabled there too? If it isn't, and you apply these settings now, make sure to restart your device after. Keep me posted!

Fantastic news @"SBering"! If you need anything else, just give us a shout. We'll put our capes on, and come to the rescue! 😉

Hi @"Lboegen", I just sent you an email, I'll see you there! 

We would need some account specific info, in order to have a closer look into this. We might also need to escalate the case to our Specialists, in order for them to see what they can do about this, if we can't resolve it any other way. And since this is a public forum, I think it would be best to take that route @"Saga66".

Hi @"gary011", 2FA is linked to either your mobile number, or a relevant app. So, I'm assuming you're referring to the 6-digit-security-code sent via email, which you'd need access to the email itself indeed, in order to get the number. If you don't have access to the email, your best option to get into the account would…

Hi @"gary011", if you see no events or used space, I'm suspecting that it's most likely a new account. Could you log out of the account, and try with your previous email address -even if you don't have access to the email itself- to see if you can find anything there? 

Hi @"gary011", I hope you're doing well! Is there a chance that you logged into the wrong Dropbox account, or that you accidentally created a new account? What do you see when visiting your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events…

Hey @"Dave9999", thanks for posting on our Community! Can you also try adding no-reply@dropbox.com to your email contacts and then check to see if you'll receive the security code, after a new attempt to sign in? Let me know how it goes.

If you need anything else, let us know @"Helen-chota"! 😎

Hi @"amandajv", I just responded back to your ticket number, I'll see you there! 

Hi @"Saga66", can I send you an email, in order for us to have a closer look into this?

Hi @"Lboegen", can I send you an email, in order for us to have a closer look into this?

Hi @"Helen-chota", welcome to our Community! Please keep in mind that Dropbox doesn't preview .MSG files. However, you should be able to download a viewer which will do it for you. Then you can export them and use the appropriate application that is capable of opening them. I'll forward your feedback to the appropriate…

Hi @"Tutaalin", let's jump right into this! Since the files aren't in the deleted files page, can you check your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. You should…

Hi @"HaniN", welcome to our Community! Let's jump right into this! As a first thing, can you clarify if you're using one Dropbox account, that you're sharing between devices, or if you have two separate ones, and you share content between them? Based on the screenshots it seems you're using the same account, I just want to…

Just sent you an email @"rcyoung3"! I'll see you there! 

Just to confirm, did you try it on a different browser, and got the same results there @"Lboegen"?

Hi @"Lboegen", it might sound trivial, but can you try switching to a different browser, or using an incognito mode on your current one, to see if the results there are the same? 

Hi @"Saga66", sorry to jump in here! Keep in mind that due to security reasons, we can't view the link you shared with us. Can you share some screenshots instead, please? While we're at it, can you send us some visuals of the error message you're seeing on your end, along with the properties of the file when it's synced…

Hi @"Boy-t", welcome to our Community! You mentioned your device was re-directed in that URL, however can you clarify how that happen? Did you simply open your browser, and were redirected there? If you close the tab, does it happen again? Let me know more, and we'll take it from there!