Megan Dropbox Community Moderator

Hi @"jcicora", if you need anything else, let us know! 

No worries, @"fendercodes" I just re-sent you a new email. Can you confirm you got it on your end? Thanks! 

Hi @"Julien38280", welcome to our Community! If I understand the situation correctly, it seems your photographer sent you a link in order for you to access some pictures. You didn't download the content from said link, and now they are deleted, and you wish to restore them, right? The only person that could potentially…

Hi @"taylorb", all of our Business plans allow that. You can see more here. As for merging: one account would need to upgrade to the Business plan, and create the team. That would be the Team admin. Once the admin and the Team are created, they can invite the rest to join as members. 

Hi @"taylorb", you would have different credentials, but work on similar content. You'd have your personal space, with personal content there, and team content that you could access widely.

Hi @"jcicora", do you happen to be using a 3rd party app/software to create or move those files in Dropbox? Could you try copying or moving them to another location and let me know if they give the same error? 

Hi @"Carola3", I can see that our previous ticket was closed due to inactivity. Could you try to respond back, in order for a new ticket to be created, please? 

Hi @"PieroP1", welcome to our Community! I've merged your post under the similar, initial thread regarding this issue, just to keep everything under the same place. Feel free to have a look around, and let me know if you have any questions. Thanks! 

Hi @"g v.", sorry to jump in here! If you're using an OS that's higher than 12.5, you will be asked to update your app eventually, since this is a requirement by Apple. What is your OS at the moment? 

Hey guys, thanks for your patience! We checked with our Engineers internally, and they have confirmed that this is an issue on Microsoft's end. On our end, we have informed Microsoft, as this needs to be addressed by them. Thanks a bunch! 

Hi @"adamny", I just sent you an email, I'll see you there! 

Hi @"julesrai", welcome to our Community, and sorry to hear about that! Do you maybe have an idea, as to how many files/folders you're trying to download from the web at once? Does this happen when you try to download your entire content, or even with smaller folders? You can see more in regards to the size, and how to…

Hi @"Champeen Reet", thanks for clarifying! All you'd have to do would be to sign out of the app from the old account, and then sign in with your personal one. Want to give it a go, and let me know how it goes? 

Hi @"kristiwatson", if he transferred the content to a different account, he wouldn't be able to recover you back into the team. You mentioned that this might be the case, and that he might have tried transferring to your second account, that was part of the Business team, right? Can you ask him to check this Help Center…

Hi @"podraza2002", let's jump right into this! Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question? If not, can you give it a go? Keep me posted! 

Amazing news @"asanfilippo"! If you need anything else, just give us a shout. 😊

Hi @"asanfilippo", thanks for the screenshot! Have you tried to disable Backup, using the Backup page online? If not, can you give it a go? 

Hi @"Evan", sorry to hear about that! It might sound trivial, but have you tried using a different browser altogether, in order to upgrade your account? Let me know more, and we'll take it from there!

Hi @"Champeen Reet", sorry to hear about that! Just to clarify, and make sure we're on the same page: were you all part of a Business team, or did each one of you own an individual Dropbox account? Keep in mind that you definitely can't delete their actual Dropbox account in any of these cases, especially if we're talking…

Hi @"kristiwatson", welcome to our Community! Just to clarify, and make sure we're on the same page: do you wish for the admin to covert your account back into an individual one, or recover you -since it seems you've been deleted- back to the Team? When did they remove you from the team, and did they transfer your content…

Hi @"EOuser", does this happen on specific file types, or is it not consistent? Also, if you quit the app, and try to tag while the app is closed, do you still get the same error? Which version of our app do you use on your end? You should be able to find this by locating your little Dropbox icon on your task bar, and…

Hi @"adamny", I'll definitely forward your feedback to the appropriate areas so we can continue to improve. If you'd like to look more into the search issue, I can open a ticket on my end for you, just let me know. 

Hi @"Dorian_C", I just sent you an email, I'll see you there!

I definitely see where you're coming from @"ducksinarow"! In any case, if you need anything else, just give us a shout. 

Hi @"ducksinarow", sorry to jump in here! Glad to see that everything is on a better track for you! You mentioned in your message above, that you get an error message, could you send me a couple of screenshots of that? Feel free to also send us a few screenshots of your app's syncing status, as Walter mentioned above.…

Hi @"Dorian_C", I hope you're doing well! I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further? Let me know! 

Hi @"KJ84", I hope you're doing well! Just to clarify, do you wish to know more in regards to disabling the feature entirely, or how to delete content in there by any chance? Do you get any errors when trying to delete content? You should be able to disable Backup using these steps. Keep me posted!

Hi @"Fearless", sorry to jump in here! Since the original hard drive has been removed, can you try resuming the syncing process? It shouldn't be able to sync these files, since the original path has been removed. Let me know if you notice a different behavior, and we'll remedy this. 

Hi @"StJEmery", can you send me a screenshot of the grey Xs you see next to your files, along with the error? Although, I have to let you know that this sounds like a Microsoft specific error, which would be outside the scope of the Dropbox support. 

Thanks for the updates @"fernandop"! Other than the folders, if you take a quick look into them, can you confirm that the files also have grey clouds? Also, if you access your account settings online, is the option "Online-only files on Mac" on, or off? It should be set to on.