Megan Dropbox Community Moderator

Hi @"fielp", welcome to our Community! Sorry to hear about that. If you have a PayPal account, can you try using it in order to upgrade? Also, is the card authorized for online use too? I know it sounds trivial, but have you double-checked all the info that is correct, and up to date? Based on the error, it sounds like it…

Hi @"calvinbradshaw", amazing job on the screenshots there! Is there a chance that the .pdf is over 111 MB and or password protected? I doubt it, since it wouldn't open on a different device, but need to rule that one out too. 

Hey Gerry, I just reached out via email, in order for us to have a closer look into this! 

Hi @"brett t.", at least we got a win situation here, right? I'll be at your service, and one post away if you need anything else! 😎

I just sent you the email @"R3alKrafty ", I'll see you there!

Hi @"TMM88" & @"banko", let's jump right into this! It indeed sounds a bit odd. Let's check the subscription first. Where do you go to check your subscription? Is it to your account's plan page, and can you also send me a screenshot of what you see there? Also, just to make sure we're on the same page here, are these the…

Hi @R3alKrafty, do you happen to have any transactions or proof of the trial starting? I'm asking, because we can switch to email, so you can then provide me that, in order to possibly locate the account. 

Awesome, @"roshana"! If you need anything else, let us know. 

Hi @"Rodrigo Pereira", I just sent you an email, I'll see you there!

Hi @"dvanable", what about the Dropbox version that you have installed there? It would be on your task bar, next to your WiFi and you can find it by hovering your mouse over it. 

Hi @"andy210779", do you have any open, active ticket numbers from your communication with your support, so that I can locate them on my end? If not, then can I reach out to your Community-linked email address? 

Hi @"vcaston", let's try one more thing. Could you please try the following steps: -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the…

Hi @"gerryvdbyl", thanks for letting me know! If you right click on your Dropbox folder in your Finder, and check its Properties, can you let me know how many files you have there? Would it be more than the app's 300K soft limit?

Hi @"NEShipley", I hope you're doing well! If the device isn't in S mode, then you should be able to download our stable version using this link. Let me know if you face any issues, or have any questions! 

Hey @"brett t.", let's jump right into this! Have you tried clearing the app's cache, or uninstalling the app since this started happening? Also, it will sound trivial, since you've already done an amazing job troubleshooting this but have you ensured that Camera Uploads are enabled in the Dropbox app settings? If you have…

Hi @"amdevries", I hope you're doing well! I've merged your post under a similar thread. Feel free to have a look at @"Jay"'s response here, and let me know if you have any issues. Thanks a bunch! 

Hi @"calvinbradshaw", if you could get me some screenshots of how the browser and the app looks when you try to edit a .pdf in the Xiaomi, that would be perfect. You could go for the reset, but let's wait a bit more before we go for it, so I can check with our Team about this. 

Hi @"Rei3e", thanks for posting here! Your comments on the way files preview on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"Charlie W.6", I hope you're doing well! Your feedback regarding Paper has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know! 

Hi @"calvinbradshaw", take your time and thanks for the added info! So, it seems you're missing the option to edit the .pdf on both the Dropbox app, and the website on the Xiaomi tablet, right? Does this happen with a specific document, or multiple ones?

Hi @"gerryvdbyl", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Also, iss there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting…

Hey there, @"agnesagnes", I hope you're doing well today! If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account. Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your…

Hi @"David222", welcome to our Community! Upon installation, and the initial set-up steps, you should be able to see the "Advanced settings". If you click there, you should be asked where you'd like to save your Dropbox folder. That way, you can choose to save your folder to your d: drive, instead of C:. Can you give this…

Hi @"Rodrigo Pereira", let's jump right into this! Can I send you an email, in order for me to have a closer look into this? Thanks a bunch!

Hi @"Annoyed Derek", thanks for bringing this to our attention. Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device? Also, what exactly is reported in your plan tab at the moment? Keep us posted! 

I just sent you an email @"robertojhd" I'll see you there, cheers!

Hey guys! I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there. Thanks! 

I just sent you a new email, I'll see you there @"bva974"! 

Hey @"calvinbradshaw", let's jump right into this! Could you send me a screenshot of the page you see when you try to open and edit your .PDF? Do you miss the Edit button above the .pdf while previewing the file, or in the menu bar? Do you have the mobile app installed, in order to see if you can give it a try there? Let…

Hey @"Sailor Sue", awesome news! If you need anything else, let us know.