Megan Dropbox Community Moderator

Ciao @"PaoloCaMe", grazie per aver portato questo alla nostra attenzione. Potresti confermare il numero di versione dell'applicazione desktop Dropbox passando il mouse sulla piccola icona Dropbox, accanto al tuo WiFi nella barra dei menu? Inoltre, utilizzi il nuovo macOS per File Provider, in cui il percorso Dropbox viene…

Hi @"Saya3", let's jump right into this! Have you tried to either edit your comments by clicking “⁝” (vertical ellipsis) and then Edit, then delete it, or resolve comments by clicking the circle icon next to a comment? Can you give it a go, and let me know of the results? Thanks! 

Hi @"jerry1995", sorry to jump in here! Could you send me a screenshot, in order to have a visual of this too? 

Hi @"Octothorpe", if you access your Dropbox folder, do you see your files and folders being up to date? What does your syncing status report at the moment?

Hey @"Aaronw", welcome to our Community! Can you clarify the Dropbox version you're using on your end? You should be able to find this by locating your little Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. Also, can you send me a screenshot of the message you get when you try to open an…

Hi @"Pert", I was able to locate your previous ticket number, and I can see that it was closed due to inactivity, before we were able to help, and cancel any possible charges on our end. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox…

Hi @"Thai_Nguyen", thanks for the screenshots! It seems that the error "upload failed" is coming directly from Google Takeout, and not us, in order to be able to troubleshoot much in this case. If I were you, I would however check the space you have in your Dropbox account, and what you see there. And also the syncing…

Hey @"seekinganswer", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I hope you're doing well! Just to clarify, did you follow these steps to add the members to the folder, or these in order to create and share a link with them? You mentioned a shared folder but the screenshot shows "can't display link" that's why I wanted to clarify. 

Hey @"tyeik", would you be able to send us a screenshot of the error, please? 

Hi @"Gerold1", thanks for posting here today! What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location? Have you rebooted your computer since you first noticed this? Also is the app still stuck at syncing the exact same number of files, could…

Hi @"JanH45", you mentioned that you provided them with a link for editing, however you later on said that there isn't a link. Do they have issues adding content to the link you provided them or something different? Would you mind clarifying for me? 

Hey @"MarcoAntonioSc", I just sent you a ticket, in order for us to have a closer look into this! 

Hi @"christine17", welcome to our Community! Is it possible that you accidentally accessed a different Dropbox account, or that you created one, and that's why you can't see your files? Keep me posted, and we'll take it from there!

I just sent you an email @"navidsamadi", I'll see you there!

Hi @"iasstudygroup", since the folders are mostly shared, then it could be a different member deleting content from there. Because all shared folder members have access to the folder and its content -especially if they have editing access-, have you checked to make sure if that's the case? 

Hi @"_Urbanik_", can you clarify the app's current version, along with the syncing status at the moment? 

Hi @"gpete1977", how exactly did you share your tax returns to your accountant? Was it through a shared link, shared folder, or a different way? Feel free to clarify. Also, what is the Dropbox plan you're using? 

Hi @"gormdael", sorry to jump in here! Do you try to preview the .pptx through our website, or using a different platform? Can you send me a screenshot of an example video file in your Powerpoint, the way it looks when you try to preview it? 

Hi @"navidsamadi", welcome to our Community! If you're having issues with that, let me know if it'd be okay to reach out via email. Thanks!

Hi @"jll6881",have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

Hey @"David L.160"! I just sent you an email, I'll see you there!

Hey Scott, had that been the case, and provided we discontinued our syncing icons, I'd confirmed that this is normal. However, we're troubleshooting this, because this isn't the case, and you should still be able to view some of our syncing icons. Can you follow these steps, in order to perform an advanced re-install,…

Hi @"iasstudygroup", let's jump right to it! Is the content that's getting deleted part of a shared folder? Can you clarify, what your Events page at www.dropbox.com/events shows? This page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing…

Hi @"seekinganswer", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hey @"morashmedia", let's jump right into this! Can you let me know the version of the app that you're using on your end, along with its syncing status? Also, keep in mind that the gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync…

Hi @"MotivatedMover", let's jump right into this! Based on what you described, it seems you're sharing a shared link, not a shared folder, right? Are they using the same link that you're using, and it's working for you but not them? If so, I'd try clearing the browser's cache/browsing history and trying again, or try…

Hey @"Carde", I just sent you an email, I'll see you there!

Hi @"Duaine", what about your browser? Is it up-to-date? Have you tried an entirely different browser, or an incognito tab on your current one? Feel free to also attach a screenshot of the page you see, in order for us to have visual too. 

Hi @"scotty321", could you please try the following steps: Click on the Dropbox icon from your Desktop and quit the application. Once you do that, then open your Activity Monitor from your Mac Utilities folder, then force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…