Megan Dropbox Community Moderator

Hi @"iain_mcguinness", welcome to our Community! Could you walk me through the steps that you follow on your end, in order to restore your backup to your new laptop? I'm guessing that upon migrating to your new computer, your folder paths changed, probably because the device's name itself changed. This could cause issues…

Hi @"aceofspades", I just sent you an email, I'll see you there!

Now that is what I like to hear (or read in our case) @"vegarhoel"! Always at your service if you need anything else! 😉

Hi @"usjdpdb", can you also try to click ''Join Folder'' , and then after that should be an ellipsis with ''Remove from Dropbox''. That should do the trick. 

Hi @"vegarhoel", and you said you don't want to update just yet, which makes me assume that your Dropbox folder isn't located in ~/Library/CloudStorage, right? Have you also followed these steps? 

Hi @"aceofspades", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"vegarhoel", amazing troubleshooting steps on your end! Can you clarify the app's syncing status at the moment? Also, feel free to send me a couple of screenshots of how content looks inside your Dropbox folder. 

Hi @"John72", I'm glad to see you managed to resolve this! If you need anything, we'll be one post away! 

Hi @"IlCubano1", are you talking about the desktop app, or about the web? Which platform do you use in order to modify content, and does it happen with a specific folder? 

Hi @"thorgi", odd. I followed the exact same steps, and when the link opens in the external browser, and then within the app it gives me the option to save to my account. If you copy the link, and paste it directly within your browser, does it then give you the option to open it within the app? And provided that it does,…

Hi @"makemake", I just sent you an email, I'll see you there! 

Hi @"insanemoe", thanks for the screenshot! On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB. What do you see when you click "view more earned space"?

Hi @"_marina", I just sent you an email. I'll see you there, cheers!

Hi @"usjdpdb", welcome to our Community! On the right hand-side of the page, you should be able to see three dots (...), that will give you the option to unshare the folder entirely. Have you tried clicking on that? Let me know of the results!

Hi @"vairavan1981", sorry to hear about that! Have you tried using a different browser, or to clear your current browser's cache, and then trying again? Keep me posted! 

Hi @"Kirkman", you'd need to follow the steps inside your Dropbox folder. However, you'd need to keep in mind that as the Help Center article notes: Dropbox Basic users can’t make files online-only unless they’ve updated to the latest version of Dropbox for macOS on File Provider. The system requirements for using…

Hi @"thorgi", how are you today? I tested the same thing on my end, and when I try to access a link, I can see the "Save to my Dropbox" on the bottom right corner of the app. Can you walk me through the steps that you follow on your end, in order to open the link? Keep me posted!

Hi @"robert321", let's jump right into this! Keep in mind, that for a Basic plan you can restore up to 30 days of content indeed. We definitely can't recover files that were deleted 6 months ago, or longer. You also mentioned extra file names that Dropbox asked you about. Did you communicate with our Support? Who exactly…

Hi @"Kirkman", let's jump right into this! If I understand this right, you wish to have your folder only available when you visit your account on the web, and not locally on your desktop app, is this right? Provided that you mean something different, feel free to clarify. Do you follow these steps inside your Dropbox…

Hi @"IlCubano1", if you don't see the folder online either, that most likely means that the content isn't added to your account. You could try to copy the desired folder from your device, and paste it inside your Dropbox folder, in order to add it there.

Hi @"vegarhoel", welcome to our Community! Would you mind sharing some additional info with us such as your OS, Dropbox version and syncing status? Do you face the exact same issue as the OP? Also, feel free to let us know if you've tried any troubleshooting steps on your end, just to make sure we're aligned. Keep me…

Hi @"ToxicNorse", let's jump right into this! Can you clarify the file type of these files? Is it safe to assume that you're referring to package files? If so, keep in mind that the Dropbox mobile app doesn't support direct editing of Pages, Numbers and Keynote files via the app itself at this time. As these files are…

Hey @"adel2237", thanks for reaching out to us. From what I gathered from your post, you're trying to login to your Dropbox account, but cannot receive the 6-digit code, is that right? Do you have access to said email address? I've moved your post to a thread dealing with the same issue. Can you take a look at the solution…

Hi @"Crashburn M.", when you say further issues, what exactly do you mean? Also, can I reach out to you in order for us to be able to investigate the error further? 

Hi @"IlCubano1", could you clarify the app's current version that you have installed on the device? When you visit your account online, is the folder there? 

 Hi @"Zaniac", let's jump right into this! You mentioned that you have some issues locating your Vault locally. Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using? Are you on the new macOS for File Provider?…

Hi @"Robert F.41", let's jump right into this! You mentioned that you have some issues syncing files ever since that latest change, and that you have some conflicted copies in your Dropbox folder Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status…

Hi @"ms99", thanks for the screenshots! Would you mind removing Zoom from your connected apps, and then re-connecting it, to see if it makes a difference?

Hi @"wowitt", I hope you're doing well! Generally, password protected files cannot be previewed in Dropbox, so you might need to either download them, or remove the password protection in order to preview them. You can see more info about this here. I hope this clarifies! 

Hi @"319heads", since that setting is already enabled, have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?