Megan Dropbox Community Moderator

Hey @"angryashell", if you use an incognito tab, you should be able to do it on your end since you'll be signed out. In any case, I can send a message to your email address, that's linked to your Dropbox account, in order for us to have a closer look into this. 

Hey @"GinatheGenerous", I'm not entirely sure if you managed to achieve what @"Hannah" suggested, or if you came across any issues. Would you mind clarifying, and we'll take it from there.

Hi @"Teri L.1", in this case can I send you an email in order to have a closer look into this? We might need to escalate your case to our advanced agents that's why I'm suggesting it. 

Hi @"none22", keep in mind that we've checked with our team and can confirm that they're aware of some issues causing the feature's unreliability. Unfortunately, we don't have a timeline for fixing it yet, as this could have multiple causes . But we can look into it further via email if that's okay with you, and we'll do…

Hi from me too @"Jurij-MacBook2022"! Did you have the chance to review the document, my colleague @"Walter" provided about Dropbox Backup, and if that would work for you? As for the folder and files you attached here: did you use your mobile or desktop app to delete them, or did you use your account online on the web? 

Hi @"angryashell", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"Mark R.76", let's jump right into this! As a first step, could you please have a look at your account's plan tab and let me know what's reported there? Did you have any promo space on your account? That is usually time-limited & www.dropbox.com/events may show it. If none of that helps, then we'd need a support…

Hi @"0d3a2r4yl", welcome to our Community! It sounds like what you need here, is a File Request. This feature enables you to request files from multiple users and have those files accumulate in one singular folder in your Dropbox account. Anyone you invite to a file request folder will be able to contribute files, but only…

Hey @"Bharath T", sorry to hear about that! If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one? It would be great if you can check any devices, to see if they are connected to your account,…

Would you be able to send me a screenshot of what you see when you access the app's preferences, in order for me to have a visual @"1FF"? Also, what is the OS you're using, along with the version of your Dropbox app? You can find the version by hovering your mouse over the little Dropbox icon, on your task/menu bar, next…

Hey @"1FF", thanks for the speedy response! As a first step, have you first downloaded the app to the new device of yours? You can do this by following this link. Is it possible that you can't locate our Sync tab, because you're checking online, and not locally? 

Hi @"R S12", keep in mind that we've checked with our team and can confirm that they're aware of some issues causing the feature's unreliability. Unfortunately, we don't have a timeline for fixing it yet, as this could have multiple causes . But we can look into it further via email if that's ok with you, and we'll do our…

Hey @"1FF", let's jump right into this! I'm not entirely sure what the end goal is here. Would you be able to let me know more? You mentioned that videos tell you to go to settings, then preferences & access your Sync tab, however I'd like some additional info as to what you wish to achieve, in order to guide you. Let me…

Hi @"NorthernHarrier", odd indeed. As a last resort, can you try to restore the browser back to its default settings and disable any browser plugins? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If it fails again,…

Hey from me too @"AlexWijffels"! If you open the app's preferences, under Account are you able to sign in with an account there? If not, please send me a few screenshots of the messages you keep getting, in order for me to have a visual. 

Hi @"dneb", let's jump right into this! Just to make sure we're on the same page here: from what I understand you keep your Keepass files in Dropbox, however they don't update properly as they should in order for Keepass to update. Is that right? If not, don't hesitate to let me know more! I'd like to know some basics,…

Hi @"IA Accounting", the catch here might be the similar name. If it's not too much of a trouble, can you ask from the person that submitted the file, to rename the identical ones, and send them over again? 

Hey @"joshyutah", welcome to our Community! One thing that I want to ask is if this behavior of files' thumbnails not previewing properly, happens with all of your files, or just some specific ones? The reason I'm asking you to do this, is to identify if the files that fail to preview sync are online-only or available…

Hi from me too @"Kevin-54"! One thing that I want to ask is if this behavior of files not opening correctly, happens with all of your files, or just some specific ones? After following the steps Nancy provided above, you should be able to see Dropbox icons next to your files, instead of the OneDrive ones you're currently…

Hi @"Candle", welcome to our Community! Yes, this should have been resolved, but let's see what we can find together on that. Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing. Keep me posted, and we'll take it from there! 

Hi from me too @"Dustin H.3"! Based on everything that you previously described, it does sound like expected behavior. If you keep Logic Pro open on a different device, then the changes sync from that device, to the web, and from there to the iMac. However, and just to make sure, would you mind sending me a screenshot of…

Hey there, @"eeeeeeemile", thanks for posting here! Things still remain the same on our end, when it comes to the Photos tab (both on the mobile app, and online). Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate…

Hey @"rosenrush", let's jump right into this! Just to make sure we're on the same page here, did you use these steps in order to move your Dropbox folder, to your external drive? I strongly recommend choosing a location on the same hard drive as your operating system. Dropbox won't work correctly should the Dropbox folder…

Hey @"Eefje", welcome to our Community! Based on the info you have provided, it looks like these are shared folders that haven't been added to your account just yet. Could that be the case? Have you checked your account's plan page, to see what's occupying your storage space? Keep in mind, that if you need to leave a…

Hey there, @"dr_blork", I'd be happy to help! Does it give you the option to disable your Backup, before deleting it first? If not, could you send me a screenshot of the error you get on your end, please? Keep me posted, and we'll take it from there!

Hey @"Freneymh", I'd be happy to help! Was the email, the same as the OP mentioned? Do you happen to have a screenshot of it, along with the email address it came from? Let me know more!

Hi @"brett11", let's jump right into this! Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? Could you attach a screenshot showing your quota on the plan page in order to see the current total? Keep me posted, and we'll take it from there!

Hey @"GSBox", I just sent you an email, in order for us to have a closer look into this. I'll see you there!

Hi @"Shell83", welcome to our Community! Based on everything that you described, it's not entirely clear to me if you're missing your files from your desktop app, or your account online too. Would you be able to clarify? Do you see your files, when you visit your account online? Let me know more, and we'll jump right into…

Hey @"shiftmastersessions", let's jump right into this! This could potentially be related to the 8TB of content that you have saved in the external drive. But before we look into this, would you mind sending over a screenshot of the error message you get on your end, when the external hard drive is disconnected? Also, what…