Megan Dropbox Community Moderator

Hey @"bmoney", could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Keep in mind that if the file in the link was removed or the link deleted, it would no longer be…

Hey @"hilaryhacksel", at the moment we don't have any concrete updates. However, I'll make sure to update the thread if we have any additional comments, or changes on our end. Thank you!

Hey @"Patricia24", thanks for posting here! At the moment, it's not possible to share everything in your account at once. The best solution is to move your files into a common folder, then share that folder, either as a shared folder or with a shared link. I hope this clarifies! 

Awesome news, @"MM112"! Glad to know everything is now syncing as it should. As for the two-people-icon on a folder, are you referring to the one I can see on the screenshot you sent before, or the one that we can see here? 

Hi @"Armstrong69", I hope you're doing well! You can try upgrading to the Basic Extra plan using this link. However, keep in mind that at the moment, it's only limited to a small number of people. If the link doesn't help, let me know and I'll be more than happy to help!

Hey there, @"MM112", thanks for the screenshots! Would you mind clarifying the app's version, along with its syncing status, please? You should be able to locate both by checking in your taskbar, usually next to your WiFi. 

Hey Chris! Long story short: yes. It seems that it might need some time to sync the changes your colleague made to your account online, and then on the app. If you're able to see the changes now, there's nothing to worry about. The first thing to keep in mind for future reference, is whether the changes someone made can be…

Hi there, @"cachaito"! Awesome news, I'm glad to hear that. In any case, we'll be one post away if you need anything else! 

Hey there, @"sz918", I hope you're doing well! I'm going to be keeping this thread open, in order for others to also add their input here, and share their thoughts on how they use Dropbox in their everyday lives. 😎 Meanwhile, I wanted to add that you can always check our YouTube channel, Help Center or even this Community,…

No worries @"katebauer"! Glad to see that everything is back on track! 😎

Hi @"Cambi201", welcome to our Community! When you say recover data from old accounts, are we referring to old accounts that have been closed due to inactivity by any chance? If you're talking about files that were simply deleted from an active account, let me know when was the content deleted from there. Was it more than…

Hey guys! Thanks for bringing this to our attention, and for all the efforts you put looking into this. Your feedback regarding this has been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you! 

Hi there, @"Cat12", I hope you're doing well! I moved your post from our Support Group, to our Tips & tricks group, in order for other members of our Community to share their thoughts with you. If you have any specific questions, or if there's something that I can help you with, let me know and I'll be more than happy to.…

Hey @"OmniR1", thanks for posting here today! Dropbox Professional, Standard, Advanced, and Enterprise customers can disable downloads for a shared link. You can see more about this here. And yes, explicitly sharing a file with someone, means sending out an invite, to add the file to their account. If you have any…

Hey @"jdannixon", I hope you're doing well! I'm not entirely sure about the situation here, but I'll do my best to figure everything out. You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to. If you have any screenshots, feel…

Hey @"pfarr", when you say that the remaining folders have arrows on the bottom left, are we talking about the ones within your Dropbox folder? Would you be able to send me a few screenshots of this? It sounds like everything is now back on track based on what you mentioned, I just want to make sure of that. 

Hi @"santiagostips", do all the duplicates have the same size? What about the files' metadata, as Hannah asked? That'll help us have an insight, as to whether or not the files are completely identical.

Hey @"donawalt", thanks for clarifying! Would you mind sending me some screenshots of the syncing icons of files, inside your Dropbox folder, please? I'd like to check, and also have a visual on my end too. 

Hey @"SafetyJohn", thanks for the update! It looks like this is something that's coming directly from your OS, in this case Samsung. You can always create a link, and then send it via text message using your message app.

In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this @"FritzTheBox"?

Hey @"Laurent N.1", thank you for the screenshots! What about the app's syncing status? Is it syncing content, or being up-to-date?

Hey everyone! I got an update, that everything is now resolved. Feel free to check this on your end, and let us know if you face any issues. Thank you!

Awesome news @"LBrown421"! Glad to hear that our Support was able to help with that. Wishing you a great week ahead!

Hey @"FritzTheBox", out of curiosity: have you tried clearing your current browser's cache, and then re-starting your device at all? I also found some relevant steps in this thread, that you might want to try out. Let me know of the results!

Hi there, @"Laurent N.1"! I'd love to know your app's current syncing status, please. If you could also send me a screenshot of your Backup tab online shows, and another one of your app's Backup tab, that you see when accessing your app's preferences, that'd be great. 

Hey there, @"arkov" & @"AR0SE", thanks for reporting this! Glad to see that everything is now back on track. If anything pops up again, give us a shout. Have a great rest of your week ahead!

Hi @"MakeItBetter", I hope you're doing well! Your feedback regarding our website has been very valuable and I will endeavor to make sure your voice is heard. If you have more details that you wish to share with us in order to improve our website, or what you'd like to see in the future don't hesitate to let us know. Now…

Awesome news @"PG-E3"! If you need anything else, don't hesitate to let me know! Have a great week ahead! 😎

Hi @"Sage4", I'd definitely love to have a visual of what you see on your end when visiting your Backup tab on the device. If you could send a few screenshots, that'd be most helpful. While you're at it, feel free to also send me a screenshot of the Backup that you see in your File Explorer, please. 

Hi @"donawalt", sorry to see you're still going through this. When did this start happening, and which version of our app do you use at the moment?