Megan Dropbox Community Moderator

All you'd need to delete would be any Dropbox system folders, not your actual content @"powerfoot". This won’t affect or remove the files in your Dropbox folder. Can you locate the same icon on your menu bar, next to your WiFi and hover your mouse there? What is the app's syncing status, and version at the moment? 

Fantastic news @"SWANNY1", and glad to hear that! If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!

Hi @"Gidgette", let's jump right into this! Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that. You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option…

Hey @"LBrown421", thanks for the added info! I'm not entirely sure this has to do with us, I have to admit. It sounds like something that Microsoft would need to help you with, mainly because we don't have any relevant info, or a path to follow when it comes to the Word, or Excel apps. Does this only happen with Dropbox…

Hey @"sstructural1", no worries! I just sent you an email, and I'll be happy to see you there! 

Hi @"powerfoot", in order for us to be able to see why this might be happening, you'd need to have the app installed. That'll help us troubleshoot, and exclude any possible reasons, as to why this might be happening. However, I'd suggest that you follow the steps my colleague, @"Jay" in order to perform an advanced…

Hi @"Sage4", welcome to our Community! You mentioned that when you visit your Backup tab on the app's preferences, you don't see it there. Do you have the option to re-enable Backup when you're there? Let me know more! 

Hi @"NCMonsterTree", how are you today? Happy Friday! Based on all the details you shared, it sounds like the user you're sharing your file with, follows the correct set of steps. You can also see more about this here. Two important questions: when they edit the content, using their iPad, can they see the changes when they…

I just sent you an email, I'll see you there @"AFF"! 

Hi there, @"Laurent N.1", would you mind clarifying the location of your Dropbox folder, as shown in your Sync tab, of your app's preferences? If you could also clarify the exact steps you followed, when trying to attach your files, when this issue occurs; that'd be most helpful! 

Hey @"AFF", would it be okay if I send you an email, in order for us to have a closer look into the issue at hand? 

Hey @"joshk90", awesome news! I'm not entirely sure if that was a file permission error, or some temporary issue with the app. In any case, if you come across something similar in the future, we're one post away. Have a lovely weekend ahead,enjoy!

Hi @"joshk90", I hope you're doing well! No worries, I'm here to help. Would you mind trying out an advanced re-install to see if your issue is resolved with that? I'd love to know the end-result here! 

Hi @"mmpartee", gotcha! Yes, this is indeed a new update, as you predicted. Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. Have a lovely weekend ahead,enjoy!

Hey @"SafetyJohn", let's jump right into this! When you say attachments, would you mind clarifying a bit what you mean? Did it give you an option to send a certain Dropbox file as a message? If you could send us a screenshot of the S10 and the options you see there, versus what you see on your S24, that'll definitely help…

Hi @"Warren J.", I did receive your previous message. Thanks for clarifying the steps you tried, however I'm still not entirely sure of a few things. When you say "upload your Dropbox link to YouTube" can you let me know more as to what the end goal is? I'm asking, because as far as I'm aware -and feel free to correct me…

Hi there @"powerfoot", welcome to our Community! Can you clarify the version of the Dropbox app that you use on your Mac? You can see that by hovering your mouse over the Dropbox icon in your system tray. When did you first start noticing this behavior? Could you also check if there's a third party app, like a security…

I can see an update on our email chain, but haven't gotten to it yet @"GratefulUser". I'll respond back as soon as possible. 

Hi @"PG-E3", thanks for the speedy response! It might sound trivial, but have you tried signing out of the app, and then back into it? If that doesn't work either, I'd recommend doing a quick uninstall, and re-install of the app.

Hi there @"PG-E3", welcome to our Community! At first, awesome work on the initial troubleshooting - definitely narrows down our investigation. Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that…

Hey @"mmpartee", would you mind sending over a few screenshots of the behaviors you've noticed in Chrome? It'll help me get a visual on this. 

Hey @"Warren J.", my initial understanding is that someone shared a video file using a Dropbox shared link, and you wish to upload this video file to YouTube. Can you clarify if I'm correct? If that's the case, then I meant that you'd need to download the file from the shared link, and then follow YouTube's steps in order…

Hey @"Matt_M24", I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this? Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more.

Hi @"Warren J.", thanks for posting here! If I understand your request correctly, and just to clarify: do you wish to upload the content of a Dropbox shared link to YouTube? Provided that you meant something different, don't hesitate to let me know. If this is what you're talking about, then you'd need to download the file…

Hey @"VisintinTH", happy Thursday, I hope you're doing well! Moving or renaming the file that your shared link points to will not affect the shared link that you generated. This means that anyone who has access to the shared link will still be able to access the file if you move it to a different location in your Dropbox…

Hey @"sportsman1", that's absolutely okay! Take your time, and give us a shout when you have more info for us. Take care!

Hi @"35567ggg", I'm here to second what my colleague, @"Jay" mentioned. Also, I need to remind you that you can always backup your external USB drive using these steps instead. You can access the app's preferences, and then click on the “Backups” tab. From there, you can check your Backup, or camera uploads settings too. I…

It seems this happens to the best of us @"denise31"! We've all been in the same "let me show you the issue" type of thing, where the issue is finally resolved. In any case, if you need anything else, we'll be one post away! 😎

Hi @"kenternst", if you connect to a different network or use your cellular data, do you notice the same behavior? 

Hi @"hpeabody", I just sent you an email, I'll see you there!