Megan Dropbox Community Moderator

Hey @"danielvega1984"! You'll basically need to follow these steps: -Sign out of the Dropbox desktop app. -After that uninstall the app. -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old". -Reinstall the Dropbox app. -Then sign into the application again, in order to create a brand…

Hey @"SeminoleSquirrel"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"SeminoleSquirrel", welcome to our Community! Our Backup feature is what usually takes up quota for users in a similar situation, so that's what I also had in mind since you've deleted everything else. Can you clarify if you're visiting your backup page online when checking for active ones? Is this page empty? If not…

Hey @"dougkealey"! Happy to see that your issue is now resolved! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Evan R.9", thanks for the info! Have you noticed when this behavior takes place, by any chance? Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the…

Hey @"clausneergaard"! Logging a ticket means that my colleague reached out to you via email. Can you check your Community-linked email address, and see if you can find her email there? When you do, feel free to reply back so you can continue troubleshooting. If you need something else, please let me know and I will be…

Hey @"eas9898"! It seems that this behavior might not be Dropbox related, and could be linked to Microsoft, however let's check a couple more things here. I'd like to ask if you're using the Excel standalone app, or the Microsoft Office app, when you try to open your files. I did some research and the latter seems to be…

Hey @"Sue100", I hope you're doing well! In this case it sounds like you're referring to a shared folder, since it's taking up space for your Dropbox account. I suggest following the steps that @"Rich" provided about removing your access from said folder. Want to give it a go, and let me know if you face any hiccups along…

Hey @"SublimeSatori", let me jump in here! I'll be waiting to hear about your results. One more thing that I wanted to ask is how did you upload these files initially? Did you use our desktop app, website or mobile app? Also what do you see in terms of the account's activity when visiting your events page? If you could…

Hi @"RandallCraig", let's jump right into this! Great ****** troubleshooting this on your end. To be honest an advanced reinstall is also what I'm thinking for this specific case, however let's try one more thing in order to fix this. Would you mind opening the 'Activity Monitor' utility on your computer, and see if you…

Hi @"pfahrun", let's jump right into this! Let me start by asking how many Paper documents on your account are experiencing this behavior? Do the images not preview in all docs or just a specific one? I was wondering what happens if you try to add a new image to the doc. Does it successfully preview? Also do you see the…

Hi @"VickiBey", welcome to our Community! Yes! You should be able to use your account online even after uninstalling the desktop app. Removing the Dropbox desktop app from your device shouldn't affect your account's access to our website. If you have any other questions, please let me know and I will be more than happy to…

Hey @"EthanThePhoenix"! Do you still miss the little Dropbox icon on your menu bar, next to your WiFi even after trying an advanced reinstall? If you could send us a few step-by-step screenshots of the behavior you're experiencing that'd be great. Thanks.

Happy Monday @"joolsadams"! Sure thing. Our previous email was automatically closed by the system so I just sent you a new one. I'll see you there. Thanks! 

Hey @"clausneergaard", let me also jump in here! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps. I’d also like you to open your Dropbox folder directly…

Hey @"Seneca_83", thanks for reaching out to our Community! Keep in mind that we have rolled out background audio to all of our users. In addition to this I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked. Also, I can choose for an audio or video…

Hi @"danielzheng"! To clarify, CC recipients in Dropbox Sign do not have access to view the contents of a document before it is fully signed. CC recipients are only sent a signed and fully executed copy of the document via email once all signers have completed the signing process. If you need something else, please let me…

Hey @"danielzheng", welcome to our Community! Yes, it is possible to allow CC recipients to see the contents of a document without making them official signers. In Dropbox Sign, you can add up to 5 CC recipients when sending a signature request. These CC recipients will receive a signed and fully executed copy of the…

Hey @"Michar", let me jump in here! Allow me to ask: do you notice the same behavior when you try using our website to use a shared link for this particular file?

Hi there, @"JYoungCommercial", let's jump right into this! So, if you'd like to free up some ****** drive space without deleting files, you have two options: * You can use selective sync to remove entire folders from your Dropbox folder * Or you can make your files online-only Keep in mind that when using selective sync,…

Hi @"Miranda B.", I hope you're doing well! Keep in mind that you won't lose your referrals if you upgrade or downgrade your subscription. They'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription. You can read more about this here. Give me a shout…

Hi @"jmerri05"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi there, @"Macalin sharaf"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"joehanna", thanks for posting here today! How long has this been an issue for? Have you taken a look at this similar thread, and what the user mentioned there just to see if your problem remains the same? If not, please give it a go and report back to me with the results. Keep me posted! 

Hey @"rubendn"! I hope you're doing well. Keep in mind that the 240.3.8460 version is still a beta. Since you've already contacted our Support about this, I think it'd be best to continue troubleshooting with them for further assistance since they have all the available info regarding your case. I'd personally suggest…

Hey @"Homestar9", sorry to hear about that! Just to make sure we're on the same page here, have you tried any troubleshooting steps on your end? Uninstalling, and then reinstalling the app might be a great start. Also, have you noticed when this behavior first started happening? Have you tried signing out of the app, and…

Hey @"1127", let's jump right into this! You mentioned "Facebook" in your thread's title so I wanted to clarify if you're having issues with Dropbox or an entirely different app. Provided you're talking about Dropbox, can you clarify if you're talking about our security code, or our 2FA authentication feature? Do you have…

Hey @"anotherprofile", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I will be more than happy to…

Hey @"Locmup", let's jump right into this! As a first step, could you please clarify your computer's OS version for us? Could it be that there are more than 300K files in the Dropbox folder? Could you check its properties, and let me know? Also, do you have any third party app, proxy, VPN, firewall, security software, or…

Hey @"Mtrump"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.