Megan Dropbox Community Moderator

Hey @"Rinconman", thanks for posting here today! Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced. So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no…

Hey @"burgundywine", thanks for the update! Definitely keep us posted, we'll be waiting for your updates! 😎

Hey @"galtieroussel36", thanks for letting us know more! As a test, can you try to temporarily disable any antivirus/firewall or security software running on your machine, along with any other 3rd-party apps you may have on your device? Is it possible that you have any ISP/router settings that could be restricting traffic…

Hey @"EmilJabo", the shared link is unique for each folder/File. What I'm trying to say is that if I create a shared link to folder A, and share it with you then that shared link can be shared by you to others. It's unique in a sense that it's based on your account, and content. As for a workaround that prevents others…

Hi @"Philippe0206", thanks for that! I'm afraid there's not much that we can do on our end. The agent working on the case requested some additional info, in order to help with the request. Since they have a better visibility than we do on our end, and they are a specialized group, I suggest following the steps they…

My pleasure @"Bob97"! Have a lovely weekend ahead,enjoy! 😎

Hi @"gonzalogarcia19"! Generally, we don't recommend two cloud providers syncing the same folder path, since that can cause some issues. I can't tell you for sure if the issue will re-appear once you install OneDrive again, but it is possible. You can always use both of them, but make sure to pause Dropbox, when syncing…

Hey @"EmilJabo", no problem at all! A shared link isn't unique, based on the end user's account, no. I'm afraid that if someone chooses to re-share the link with someone else, they can do that. 

Hey there, @"Bob97", welcome to our Community! The members will get to keep the files & folders that they created using their individual account, or any content that was shared with them there. If they created content inside the Family Room folder, it's up to the Family manager to decide if the member can keep it or not.…

Hey @"Philippe0206", welcome to our Community! For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum. Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference,…

Hey @"DHCPA", thanks for posting here today! The first thing we need to identify is how exactly do they send content your way? Is it through a shared link, shared folder, or File Transfer maybe? Also, do you check online, or locally on the desktop app? If you could share any additional details with me, that'd be great.…

Hey @"peternelsonsaratoga", what do you see when you try these steps, in order to access the app's preferences in order to sign-out of the app? You'd need to click on the little Dropbox icon, next to your WiFi, and follow the desired steps there. 

Thanks for that @"jh24"! I've pinged the agent working on this, and they should reply back as soon as possible. Hang tight, and thank you for your patience!

Hi @"jh24", sorry to hear about that! Would you mind sending over the ticket number reference, in order for me to locate it on our system? Our status page doesn't report some issue, that's why I'm asking. 

Hey @"abcd10", in order to delete your account, you'd need to input the account's password. It's the same password you use, when signing into the account. If you don't remember it, then I'd suggest that you reset your password, using these steps. If you have any questions, let me know.

Hey @"Angelines", since you didn't receive the original email, let's try something different. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other".…

Hey there, @"EmilJabo", I'll be happy to answer! Essentially, "only people invited" means that you share a shared link with editing permissions, which based on your initial message, it sounds like something you don't want. As for your second request, in order to have the content in their Dropbox account, they'd need to…

Hey @"cachaito", can I send you an email, in order for us to have a closer look into this? 

Hey guys, thanks for bringing this up! Let me know if you notice this only when using Chrome, or on a different browser too. Using the steps I provided above, might also help us isolate the issue. Thanks a bunch!

Hey there, @"devedsmith", long time no talk, welcome back. Did you have a chance to review Nancy's response here? I'm asking, because I'd also like to know the number of files that your Dropbox folder has. 

Hey @"Angelines", have you checked the correct Dropbox account, along with your spam/junk folder? I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

Gotcha @"Machaut2024"! Would you mind clarifying the version of the Dropbox app that you're using, please? 

Hey @"Annie P", I hope you're doing well! It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Hm, would you mind if I was to send you an email, in order for us to have a closer look into this @"Sadsyndrome"? 

You should be able to attach your screenshot back to me, by clicking the camera-like icon when replying back @"Britkit97". Can you give it a go, and let me know of the results? 

Thanks so much for your info @"Sadsyndrome"! Would you also mind clarifying the version of the Dropbox app that you're using on your end? 

Hey @"mouwe5", one more thing: does this happen with a specific folder, or multiple ones?

Hi @"Britkit97", I hope you're doing well! Would you mind sending me a screenshot of your plan page, and what you see there? I'm asking, since I'd love to have a visual of this. Thanks a bunch! 

Hey @"Sadsyndrome", do you notice this lag when you take specific actions, or with every single action inside your account?

Hm, interesting @"nictansl"! Can I send you an email, in order for us to have a closer look into this? I'm suggesting this route, since I'm going to need some account-specific info on my end.