Megan Dropbox Community Moderator

Hi @"b. k.", I hope you're doing well! Have you checked your account's plan page here? Let me know what it reports there. Also, do you have any Backups enabled? Let me know more! 

Hi @"nat2692", thanks for posting here today! Would you be able to let me know more, in regards to the error they receive on their end when they try to sign the document? Keep me posted, and we'll take it from there!

Hi there, @"Pookeyblow", I hope you're doing well! Would you mind clarifying a bit more, as to what you mean when you say that you wish to backup the Obsidian folder inside your iCloud to Dropbox? I'm not sure there's an automated way to do that. However, you can always copy your Obsidian files (if you have them locally)…

Hi @"tenderfoot", I just created a ticket on my end for you. All you have to do, is check your Community-linked email address, and reply back to me there. Thanks!

Hi @"DavidM07", welcome to our Community! Did you try an incognito or private browsing window as well? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? Also, what type of files are giving you the error and how large are they? Let me know more, and we'll take it…

Awesome news @"shadlx"! If you need anything else, we'll be one post away!

Hey there, @"mstomasik", welcome to our Community! Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file? Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device? Also, it'd be great if you could let me know what version of…

Hey @"shadlx", thanks for giving it a go! Are you able to pair your accounts now? As for File Provider, we're still working on the full roll-out, and there are different factors contributing to how each user's account and device will be onboarded. 

Hey @"beatrixwillius", welcome to our Community! Computer backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to those folders on your computer or in Dropbox will continuously sync to both. You can also check our Help Center page here for instructions…

Hi @"PixelDragon", thanks for posting here! There is no such list at the moment. Keep in mind that upon viewing your Files page, and under Who can access any shared files will show more people there like so: I hope this clarifies! 

Awesome news @"Clifford_B"! Thanks for the heads up! If you need anything else, we'll be one post away. 

Hi @"eli104", I just sent you an email! I'll be happy to see you there. Thanks! 

Hi @"lyonna03", let's jump right into this! Have you checked your shared tab online, to see if you're able to add the folder back to your account? Also, it'd be helpful to know if you were a member of this folder, or an owner. While you're at it, feel free to also check your account's deleted files page. Let me know more!

Hey @"cellomellowman", your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. If you need something else, just give us a shout!

Hey @"KathieKathy", computer Backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to those folders on your computer or in Dropbox will continuously sync to both. Please see our Help Center page for more. On the other hand, there's also the External…

Hey @"eli104", can you please also clarify if you're able to access your files from your Dropbox account online without issues? If so, then would it be OK if we reach out via email to have a further look internally at this point?

Hi there, @"Em San " , I hope you're doing well! I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info. Is that okay with you? Keep me posted! 

Hi @"GB60", thanks for posting here! Would you be able to share some additional info with me? What is the OS you're using, and which version of our app do you use? Also, do you use the online-only feature when using our mobile app? Let me know more, and we'll take it from there!

Hey @"-caffeinated-", happy Monday! I surely can. So, essentially on Dropbox for macOS File Provider, the syncing icons have slightly changed from what you may be used to. Files and folders can be in various sync states, for example: “Available offline” A solid green circle with a white checkmark means your file or folder…

Hey @"mslaurie", let's jump right into this! From what you mentioned, I understand that we're talking about two different Dropbox accounts here, right? In fact, the first one seems to be part of a Business team. Can you confirm? Would you be able to let me know some additional info in regards to shared links? Do you get…

Hey there, @"Stacia S.", wishing you a great Monday! If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. Can you click that, and make sure videos are included there? Keep me posted! 

Hey there, @"gbmiller1", happy Monday! Thanks for giving us a heads up, and glad to see everything is now back on track! I'll be one post away, if you need anything else! 

Hey @"abc9", thanks for posting here! I'm assuming you need to know how you'd be able to see your pinned files/folders, when visiting our website, right? Well, if you access your Home page online, and then click, on the little gear icon on the left side, you'll see the option "Show pinned items". Upon clicking on it, you…

Hi there, @"winnwgomez", I'm here for you! I opened a ticket, since this might be a case for our Specialized agents to look at. Reply back to me, and we'll take it from there. Thanks a bunch! 

Phew, that's good news @"howzend"! Wishing you a great week ahead, take care! 🤗

Thanks so much for the heads up @"K0zZ"! Wishing you a great week ahead, and don't hesitate to give us a shout if you need anything else! 😊

Hey @"Ian B.10", thanks for the heads up! In any case, if you need anything else, don't hesitate to let us know! 😎 Enjoy the rest of your week! 

Hey @"jesus-angeles-from-singapore", one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues? Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.…

Hey @"jdr2", let's see what we can find together on this! First of all, you took some amazing troubleshooting steps on your end! Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things? Keep me posted!

Hey @"AirSix", can you clarify the app's syncing status for me, please? Just to get an idea if everything is up-to-date yet or not. If you have any screenshots too, feel free to send them over.