Megan Dropbox Community Moderator

Hi @"Grahamdragon", would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page? Feel free to attach them back to me in your next response, thanks!

Hey @"DiFig"! You can always simply uninstall the app. Once you do that, your Dropbox folder will remain into your hard drive, but any changes you make there won't be reflected to your account online. I hope this helps! 

Hey @"dal72", thanks for the speedy response! Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. If the number of files has not reduced it might be worth…

Hey @"timmylee", I'd be more than happy to help! If this is still an issue on your end, I'd be more than happy to guide you. From what I understood, it sounds like your client sent you a shared folder, which was then added to your account, is that correct? If you have a screenshot of the exact error when you tried logging…

Hi @"dal72", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you view it from the menu bar? Also, what is the current version of Mac OS and the Dropbox app? I'd love to know how long the app is stuck in this syncing limbo too. Let me know more, and we'll take it…

Hey @"DiFig", I hope you're doing well! You can always have a look at our selective sync settings, and see if this would work out for you. This works with folders, not specific files, but it would help you save some hard-drive space. If you have any questions, let me know! 

Hey @"Cassidyhall", have you tried opening the file from another browser or an incognito window? If you have and the error message persists, could you send me a screenshot of it?

Hi @"Deb918", welcome to our Community! If you wish to change the path of your Dropbox folder, all you'd have to do is access the app's preferences (just like you did on the screenshot you sent me). You can see that next to the Dropbox folder location it gives you the option to change its location. That should do the…

Hey @"ae1m", it might sound trivial, but have you tried uninstalling, and re-installing the app by any chance?

Hey @"Cassidyhall", I hope you're doing well! Does this happen with specific file types, or generally with all of the shared links that you have received? You also mentioned that you're getting some errors, but you didn't clarify the exact message you get when trying to open your shared links. Keep me posted!

Hi @"ae1m", thanks for the speedy response! What message do you see when the app doesn't connect? Does it give you an error, or it simply won't automatically open? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hey @"Catalina1", since the app is now updated: are you able to see your content both online, and on other devices? 

Hey @"nicktomk", I just sent you an email, I'll be happy to see you there!

Hey @"ae1m", let's jump right into this! Let's start with some of the basics here, shall we? Would you mind clarifying the OS you're using, along with the version of the Dropbox app installed on your device? When did this behavior start happening? Keep me posted, and we'll take it from there!

Hey @"nicktomk", can we actually send you an email, so we can look into this internally?

Hi @"deehat", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large file? This…

Hi @"King316", can I send you an email, in order for us to have a closer look into this?

Hi @"Michael 103673", so you're previewing the file locally using the Excel app, correct? If you try to preview the file using either the web browser, or the desktop app, do you notice the same behavior? 

Hey @"MrsPibbX", thanks for the heads up! Did you try my suggestion above about searching a file, and if so, what was the result? One more thing: have you also tried clearing the cache on your current browser, just to rule that out of the window too? 

Hey @"skuchukh1", have you tried moving these files outside of your Dropbox folder, and then add them back in there, by any chance? 

Hey @"Roroboo", the only way for you to achieve what you're describing is with the use of our Backup feature. It does essentially what you wish to do: sync your Downloads, Desktop and Documents to Dropbox, and then to any other devices you may have.

Hey @"AdminSFCOS", in the Help Center article, you should be able to find the dropbox.com domain there, as seen on your second screenshot, and the actual email that you received. If you don't feel like clicking the email, you should be able to click on your events page here, and check for any deletions there. As for the…

Awesome @"Vmanda"! I've also left some internal comments. If you need anything else, we'll be one post away! 

Hey @"samburden", thanks for the added info! When you visit your account online, are you able to see your Backup as it should be with all the recent changes in it? Also, would you be able to send me a couple of screenshots from the way your Desktop and Downloads folder now looks like, and the alias you mentioned? 

Hi Mandy, no problem at all! I checked the progress, and didn't see a reply back from your end. Would you mind replying back to the email chain, in order for the agent to escalate your case? I won't promise you anything, but we'll try to do the best that we can here. 

Hi @"Vmanda", thanks for posting here today! You mentioned that you've already contacted our Support team about this. That was the right way to go on about it, since they have more tools and visibility than we do over here. Would you mind sending over your ticket number reference, in order for me to locate it on our…

Hey @"mckeenge", thanks for the speedy response! It sounds like your Dropbox account was deleted, and when you tried to sign-in, the system created a new account. In this case, I don't think there's much to do in order to recover the content. I'm sorry. 

Hey @"tcuker", thanks for the screenshot! Is it possible that you have a different Dropbox account linked on your desktop app? You should be able to see the linked account if you visit the app's preferences under Account tab. And when you go online you can see your account's settings here. 

Hey @"maxfactor", happy Monday! Let's start with some basics here, such as your OS, and when did this start happening? Do you run a stable connection on your end, and are you running any antivirus, firewall, VPN or proxy that could be causing issues? Let me know more, and we'll take it from there! 

Hey @"AdminSFCOS", I hope you're doing well! It seems this is a legitimately Dropbox email, informing you about some deletions related to your account. The email address on the second screenshot is a confirmed Dropbox domain. As for the second screenshot it looks like an Email Header or an Internet Header which is usually…