Megan Dropbox Community Moderator

Hi @"Angela1204j", sorry to hear about that! I've merged your post under a relevant, similar thread. Feel free to take a look here, and the comments that have been shared from the rest of the Community members, and managers. Your feedback regarding this has been very valuable and noted, and I will endeavor to make sure…

Thank you so much for the ticket number reference @"Alberto Fabrici"! I can see that the agent suggested an advanced re-install already but this didn't work. In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with…

Hey @"Lung", does this happen with all of your Excel files, or some specific ones? When did this start happening? 

Thanks for that @"Ade86"! It seems the issue you mentioned has to do with your Vault files specifically, is that correct? In any case, it seems that your ticket has been escalated to our Specialized agents. We've increased the priority of the ticket to High and they'll be with you as soon as possible. Thank you for your…

Hey there, @"Whaletag", welcome to our Community! Would you mind walking me through the steps that you took or the error that you see on your end? Do you see a prompt coming directly from the Dropbox app? Also, do you wish to upload the content to Dropbox, or avoid that? Keep me posted, and we'll take it from there! 

Hey there, @"MBCrosstrek19", let's see what we can find together here! When you say a "signature file" would you mind letting me know more? What is its file type? Is there any chance that this is shared content? Let me know more, ad we'll take it from there!

Great news there @"_Aurelien_"! In any case, we'll be one post away if you need anything else. Thank you! Have a great week ahead. 

Hey there, @"Mariexshx", let's jump right into this! Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? Let me know how it goes.

Hi @"purcj01", thanks for bringing this to our attention. Are you using a personal machine, or a company-managed device? Would you mind also clarifying if you're using a Business, or individual subscription please? If you have any screenshots of the issue at hand, feel free to attach them here, just make sure none of your…

Hey there, @"T1509", thanks for that! I replied back to you just now. I'll see you there, cheers!

Hey @"rayan kazi", I'm here to help as much as possible! It sounds like you might be using a Business account, is that the case? Also, is that content part of your own Dropbox account, or do you access it using a shared folder/link? If you could also send me a screenshot of the error message you get when trying to download…

Hi there, @"Ade86", sorry to hear about that! Would you mind sending over your ticket number reference, in order to locate it on our system? I'll be waiting for your response!

Hey @"rbaltman", welcome to our Community! Do you try to download a certain file/folder that lives in your account, or maybe content coming from a shared link? Have you tried an entirely different browser than the one you're using at the moment? Just to clarify if this is browser-specific or not. Let me know more, and…

Hey there, @"michael campbell", let's jump right into this! Which platform do you use when trying to download content? Do you use our website, desktop or mobile app? Also, feel free to let me know when you first started noticing this. Let me know more!

Awesome news @"lxblanco", thanks for letting me know! If you need anything else, we'll be one post away. Enjoy the rest of your week ahead! 😎

Ciao @"Alberto Fabrici", grazie per aver postato qui! Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento? Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico. Hai anche menzionato di aver contattato il…

Hey there, @"Cla11", I hope you're doing well! Would it be okay if I sent you an email, in order for us to have a closer look into this, please? Let me know more! 

Hey everyone, thanks for posting here. On April 24, we became aware of unauthorized activity to the Dropbox Sign production environment and found that a threat actor had accessed Dropbox Sign customer information. In response, our security team reset users’ passwords, logged users out of devices connected to Dropbox Sign,…

Hey there, @"Marj5", thanks for posting here! Would you mind clarifying your device's OS, and also send me a screenshot of the page you see on your end, when trying to open the app there? Just make sure your personal info is hidden. Keep me posted, and we'll take it from there!

Hey @"mgambrell", happy Monday! I checked with our Team, and this is a Dropbox-generated survey that you can either respond to or close as you please. If you close it out, it most likely won't appear again. I hope this clarifies! 

Hi @"mjk3", & @"T1509", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to…

Hey there, @"TommyB333" & @"KolbebubDE", I hope you're doing well! Would you be able to reboot your device, and then try again but this time using either Chrome or Edge as your browser extension? Also, can you confirm if your account is eligible to use Dropbox Dash based on these requirements? 

Is it maybe possible that you shared this document with one of your other Dropbox accounts @"MrsPibbX"? I'm asking, because it would help to also check there, and see if you get the same results. 

Hey @"Alivia Z.", I see, thanks for letting me know! May we reach out via email to have a further look internally?

Hey @"johnweidner", when did this start happening? Also, do you have a problem only when trying to preview your Paper files? 

Hey @"yasminaz", I hope you're doing well! When you say it doesn't show up on your other devices, are you referring to the Backup feature? Would you mind clarifying? If you try to add a file using the desktop app, and specifically adding the file to your Dropbox folder for that specific device: are you able to locate the…

Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations? 

Hey @mzechercal, have you tried deleting the link, and then creating a new link and password? 

Hey there, @"Alivia Z.", sorry to hear about this. Let's see what we can find together on that! The first thing that'd help me get an idea of what is happening syncing-wise is the app's exact syncing status at the moment. You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your…

Hey @"MarcoPaolo", have you checked both your spam/junk in case the email ended up there? In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public…