Megan Dropbox Community Moderator

Hey @"BryanmMac", when you say that your Documents and Downloads are missing: do you have problems locating them both locally, and online when looking at your Dropbox account? Would you mind checking your events page, and letting me know what you see there? The Events page at www.dropbox.com/events gives you an overview of…

Here is what I found @"MariM1". Open Microsoft Edge browser, and open the website in browser. Next press F12 button on the keyboard. Click the Network option at the top, and press Ctrl + R key at the same time to remove all cookies and caches for this site and refresh this page. You can also do your research about this…

Hey @"stellan0r", let's jump right into this! It seems this isn't the entire error log. In order for us to further investigate, can you send me the full error message, please? You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of…

Hey there, @"WreckItTim1", happy May 1st! Interesting. Would you mind clarifying the version of the Dropbox app that you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. If you could also send me a screenshot of the error message…

Hey @"mzechercal ", let's jump right into this! Would you mind clarifying your account's subscription? Also, when you say that it doesn't work, would you mind sharing some info here? If you try to access the shared link using an incognito mode, where you're not signed into any Dropbox account, does it ask for a password?…

Hey @"MariM1", in some browsers this might be possible, not entirely sure on my end but I'll be happy to check. Which one do you use on your end? 

Hey @"Paul D.4", awesome job on the details, thanks for that! Sort answer is, yes. The app is free, and can most definitely be used with a free account. I'm assuming that maybe you missed an "x" button, allowing you to proceed with a Basic account. Or, another thing for you to check on your end, is to make sure that you…

Hi @"LEC1", if it's a view-only shared link, yes. If it's a view only shared folder, no. They would still need to add the folder to their account first. 

Hey @"MariM1", thanks for the added info! Have you tried clearing your browser's cache & cookies, by any chance? That should maybe help, since it would clear the saved, old email address, and it would allow your husband to enter his own credentials. 

Hey @"Ben44", did you get an error when trying out the steps that @"Nancy" provided in her previous response, in order to disable your Backup? 

Hey @"LEC1", thanks for clarifying! In order for this to work, without the end-users having to utilize their own quota, would be to follow this procedure: You would be able to send them the folder using a shared link. They would download it locally, edit the content and then in order for them to send it over your way,…

Hey @"MariM1", I hope you're doing well! Would you mind clarifying the platform you're using on your end, when trying to sign out of the account? Do you use the website, desktop or mobile app? You mentioned that you can't receive a code when trying to access the account, but it's not entirely clear to me if you're…

Hey @"Paul D.4", let's jump right into this! It's not entirely clear to me what is happening on your end, after you download and install the mobile app on your iPad, so let's try to break it down. After installing the app, you should be able to sign in, and use our app for free, without using a trial. Would you mind…

Hey @"NonVideri", I'm assuming you don't have access to the Linux device anymore, right? Since the files are 0 bytes, this means there's literally no data in them, so no program would be able to preview these. If you check your events page, when were they added to your account, and were they 0 bytes then? 

Hey @"NonVideri", thanks for reaching out to the Dropbox Community. I'm sorry to see you're having trouble with this. When and how did you originally sync these files to your Dropbox account? And were you able to access and open them before? It sounds like maybe they aren't fully synced, could this be the case? Let me know…

Hey @"Rich Schepis", were you able to check the syncing status of the app using the link I provided in my previous response? I'm asking, because that would give me a great insight on this. Also, one more thing: if you open your mobile app, and click the + icon in order to manually upload content that way; does this work…

Your root folder, is essentially your Dropbox folder inside your File Explorer @"robncarin". Are you able to locate these files when you visit your account online? If not, then this might be a syncing issue, that I'll be more than happy to help you resolve. I'd like to ask your app's current syncing status, to check its…

Hey @"Wilfis", thanks for posting here! It's not entirely clear to me, if you're referring to our selective sync feature, or something different. "Selective Sync" is a feature that allows you to choose which folders to sync to a particular computer. If you're talking about something different, feel free to clarify what you…

Hey @"Wanda C.1", if you quit the app, and then try to take a screenshot (while the app isn't running), do you notice the same behavior?

Hey there @"mynameissally"! I just created a ticket on my end for you. I'll be happy to see you there, cheers! 

Amazing news @"BubbleIsTheWorst"! Glad that everything is now back on track. Yes, it most likely had to do with some app permissions. If you need anything else, don't hesitate to let me know. Thanks! 😎

When you say private folders, would you mind clarifying more @"Wanda C.1"? Do you mean that when you take a screenshot on your device, the file itself uploads inside a random folder in your Dropbox folder?

Hey @"Rich Schepis", would you mind clarifying your desktop app's current syncing status? I'd like to check if everything is up-to-date there. Also, how did you add the content when using your mobile app? Are you able to see the files when you open the app? 

Hey @"BubbleIsTheWorst", thanks for the heads up! Would you mind trying out these steps: -Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.) -Open Terminal. -Run the command: rm -rf ~/.dropbox -Quit Terminal. -Restart Dropbox and…

Hey there, @"Rich Schepis", welcome to our Community! Just to sum it up: it seems that when you visit your account online, you're not able to locate files that you added when using our desktop & mobile app, correct? If I didn't get this right, feel free to correct me. Have you made sure that you're using the same account…

Hey @"Helen V1", usually an empty events page indicates a brand-new account. Because if the content was added, or deleted from the account, it should be shown there. Do you have any other email addresses that you can use as a test online, to try and sign into them? It seems based on your Community profile that you already…

Awesome news @"elizabethjwiegner"! Keep an eye out, and if you need anything else, don't hesitate to let us know. 😎

Hi @"Helen V", let's jump right into this! Is it possible that you accidentally signed into the wrong account, or created a new one? If you click on your little Dropbox icon, on your task bar, next to your WiFi, and then click on the globe icon that should re-direct you online. When you check the account there, does it…

Hey @"Lesley05", thanks for the heads up! Would you mind checking your Backup tab online, to let me know if you have the feature enabled? As for the app's preferences, you should be able to access them by clicking the Dropbox icon in your taskbar. Then click your avatar (profile picture or initials) in the top-right…

Hey @"MarcoPaolo", I checked your ticket number, and it seems that an agent has replied back this past Wednesday. Would you be able to access your Community-linked email address directly, and check for the email there?