Megan Dropbox Community Moderator

Hey @"jlw787s", thanks for posting here! I was able to locate your ticket number, and raised the priority to "High" in order to expedite the case. However, keep in mind that our specialized agents require more time in order to look at certain cases, and they have up to 24 hours in order to reply back. If you need anything…

Hey @"Numbersguy7777", sorry to hear about that! When did this start happening? Also, have you tried an incognito tab, without any plug-ins or extensions? Let me know more, and we'll take it from there! 

When you say that you deleted the file locally do you mean from the Dropbox folder that you have in your device @"rayan kazi"? Because if that's the case, then the file should have been deleted online too. Is it possible that you have any plug-ins on your browser, that could prevent this download, by any chance? 

Hi @"KirstenSynMod", I hope you're doing well! If I understand this correctly, it sounds like you're referring to our website, right? Feel free to clarify if this isn't the case. Do you use a specific browser when trying to achieve that? If so, then have you tried a different one by any chance and if so, did you notice the…

Hey @"christianius", thanks for the heads up! As Rich mentioned earlier, there is no option in the desktop application to turn them off and we would not recommend attempting to manually disable these capabilities. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make…

Hi @"rayan kazi", you mentioned that the file is part of your own account. If you use our desktop app, that means the file should have synced locally, and exist within your Dropbox folder. Isn't that the case? If the file is already in your Dropbox folder, would you mind clarifying the icon that exists next to it? Also,…

Hi @"Andre777", thanks for posting here today! Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? Also, can you clarify if you're using an individual Dropbox plan, or a Business one? Keep me posted, and we'll take it from there!

Hey @"SandyDombroski", I hope you're doing well! Is that a shared link that you created, or that someone else shared with you? Have you tried a different browser in order to access it, by any chance? As for the Excel file, is it in your account, or is it also a shared link? If you have any screenshots, feel free to send…

Hey @"Ramsi", you mentioned that you have a paid Plus account, that's currently empty. Is it a shared link that your friend sent you or a file transfer? If yes, then when you're trying to open the content you should have the option to add the file to your account, instead of downloading it locally. Once you do that, the…

I'm afraid this isn't something we can do on our end @"shaunsgraham1". Your admin is the one that needs to remove you from the team, and convert your account back to how it was. 

Awesome, say less @"freeburgni"! I just sent you an email. Reply back to me, and we'll take it from there, thank you! 😎

Hey @"freeburgni", let's jump right into this! Would you mind if I was to reach out internally, in order to connect you with a Dropbox Sign agent in order for them to elaborate to your questions? Keep me posted!

Hey @"hollymacdonald", welcome to our Community! Yes, this feature is still available and you can use it to ignore certain folders so they aren’t stored on the Dropbox server. I hope this clarifies!

Hey @"shaunsgraham1", thanks for posting here! Keep in mind that the admin of the team account needs to convert your account back to an individual account. Make sure they don't just remove you from the team as it would result in your account being deleted. I hope this helps!

Hey @"Ru 1971", thanks for posting here! Your comments on our shared links have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hey @"ilanalter", keep in mind that you won’t be able to unshare a folder if: The folder contains shared folders or if the folder is inside another shared folder. Have you checked for the first? If so, would you mind sending us a screenshot of the folders inside, just to check if there are any shared-folder, two-people…

Hey @"Sheldon L", have you made sure that you have no third-party apps that could be interfering with the Dropbox app? Also, just to make sure we're on the same page here, did you try the advanced re-install that my colleague suggested? If not, you can always try the offline installer in any of the versions mentioned here. 

Hey @"mattgitt13", do you remember being able to connect LinkedIn to Dropbox Dash in order to achieve the behavior you mentioned?

Hey @"Bewildered_Bobby", it sounds the app is indeed installed to your device, yes. If you don't face any palpable issues, then it means it's already installed with admin privileges. 

Would you be able to send me said thread, just to check on my end too @"Nathan S.16"? OneDrive can be tricky when it interferes with Dropbox, so I would like for you to pause it even momentarily, and check again but you mentioned that the behavior isn't consistent anymore, right? 

Hi @"Pleun", thanks for checking in with us - I'd be more than happy to help! As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing? Would you also mind checking this discussion, to see if the info there can help at all? Thanks!

Hey @"Krugerbooger", would you mind sending us a screenshot of the message you see when you try to preview the content, please? It'll help us get a visual of this. 

Hey @"Jurij Nowickyj", if you don't wish to use our external backup as Hannah mentioned above, then the next best thing you can do is this: You can connect your external drive to your MacBook, then copy the content of your Dropbox folder to the drive. Keep in mind that this is a temporary solution, and new content won't be…

Hey @"ilanalter", it might sound trivial, but if you check the folder's members are you certain that you're the owner there? I know that in the screenshot you sent it says you are, but I just want to double-check. 

Hey @"HoneyChan76", I just sent you an email, I'll see you there!

Hey @"HoneyChan76", thanks for the info! Can I send you an email, in order for us to have a closer look into this? 

Take your time, and give us a shout when you give it a go @"adlbrk"! 

Hey @"Ramsi", I hope you're doing well! I saw that you also posted in our German section. Let me know if you feel more comfortable continuing there, and I'll ping one of the agents to get back to you as soon as possible. Now onto what you mentioned. If I understand this correctly, it sounds like you're using our website…

Hey @"helppppp", I just sent you an email, I'll be happy to continue troubleshooting with you there! 

Can I send you an email, in order for us to have a closer look into this @"helppppp"?