Megan Dropbox Community Moderator

Hey @"psingh432", thanks for the added info! So, if you click the "Edit PDF" option in the first screenshot, it allows you to sign in, and then edit the content, right? Does this happen with this particular file only, or others too? 

Hey @"DonalLally", did you get to check your Community-linked email address for my email? 

Hey @"AZI_doum", have you tried checking your email address, in order to view the email chain directly through there? 

Hey @"DonalLally", I just created a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks! 

Hey there, @"DonalLally", apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible. Since you've already tried contacting the fraud team of your card company and cancelling the card/getting new numbers etc. as the card is compromised, I…

Hey @"baltmann", thanks for posting here! Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? Let me know!

Hey @"netsquire", you can customize the basic profile settings of your account on the Dropbox Sign Profile page. Log into your Dropbox Sign account from www.hellosign.com. Click your initials at the top right corner of your screen. Then click on Settings. Go to your Profile Tab. Edit the name. When you're done, scroll down…

What happens exactly when you use the Dropbox desktop app in order to sync the file @"rayan kazi"? Do you get any errors? Also, did you have trouble following the steps in the Help Center article I provided earlier, while locating the app's precise syncing status? Is it stuck syncing, or up-to-date? If you have any…

Would you mind clarifying the app's version, and the OS you're using @"mihau"? You should be able to find the version of the app by hovering over the little Dropbox icon on your menu/task bar, next to your WiFi. 

Hi @CPDevm after some digging it seems there is no need to open a ticket for this. Our team is aware, and actively working on it as you can see here. 

Hi @"CPDev", would you mind if I created a ticket on my end for you, in order for us to have a closer look internally?

Thanks for the heads up @"CPDev"! Have you also made sure that Chrome is up-to-date and that you're running its latest version?

In regards to the emails, are you talking about our Community perhaps @"Roger K"? 

Hey there, @"CPDev", let's jump right into this! I've merged your post under a similar thread, where others also noticed that. Is it possible that you have enabled any plug-ins that could be causing that? Have you also tried using an incognito mode or Private Browsing mode? If so, did you get the same results there? You…

Hey @"Why7", let's jump right into this! Would you be able to send me a few additional info such as the platform you're using when this happens? Do you use our website, if I'm guessing correctly? If so, which exact browser? Do you notice any particular errors on your end? Feel free to let me know. Thanks!

Awesome @"Andre777" , at your service any time! Enjoy!

Hey @"epolito", welcome to our Community! Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance? Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up? Keep me posted, and we'll take it from there!

Hey @"Simmons", we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

Awesome @"OllieMi" , at your service any time! Enjoy!

Awesome @"KirstenSynMod", at your service any time! Enjoy! 

Hey @"OllieMi", thanks for posting here! Based on the status page that Ben posted above, it seems this should have been fixed now. I'm guessing this isn't the case for you, right? Let me know more!

It seems this is a browser-related issue @"KirstenSynMod". I'd suggest trying to clear out the cache on Chrome, and also check for any specific plug-ins that might be causing this. If I were you I'd also restore the browser to its default settings and update it too. You can find the instructions here. If you need something…

Would you mind sending us a screenshot of the exact message you see when trying to open your Excel files through Dropbox @"Andre777"? 

Hi @"mattgitt13", at the moment all the supported apps can be found here, and it doesn't seem like LinkedIn is part of the list. Keep in mind that if LinkedIn has some trouble being connected, then there's no way to use Dropbox Dash with it. 

Hey @"KirstenSynMod", if you try a different browser such as Firefox, Edge, Opera do you notice that the same thing happens there? I'm asking because these should be the options you have on your end, when trying to change the way you sort content inside a folder:

Hey @"lanefarin", if you try to quit the app using these steps, and then -while the app is closed- try to delete it, does that work?

Hi @"Image Locations", thanks for the heads up! I was able to locate your ticket number reference, and leave an internal note there. The agent working on your case, will be with you shortly. Thank you!

I see, thanks for your speedy reply @"Numbersguy7777"! That's odd indeed. As for phone Support, it's only available to Business admins. You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in…

What I'm trying to understand on my end, is why it didn't work with the app, since it would automatically sync the content you have in your account @"rayan kazi". Would you mind clarifying the app's precise syncing status for me, please?

Fantastic news @"Kimberly5111"! If you need something else, please let me know and I will be more than happy to help every step of the way.