Megan Dropbox Community Moderator

Hi @"BCLeominster", let's jump right into this! Are your files missing from the Dropbox folder when you use the app, or online too? If the content isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case: * The file is on another Dropbox account * It was…

Hey @"Telxon", I hope you're doing well! Do you currently have an open ticket with our Support team, by any chance? If so, feel free to send it over, in order for me to locate it on my end. Thank you! 

Hi @"lavenadita", I hope you're doing well! I just sent you an email, and we'll take it from there. Thanks! 

I just sent you the email, I'll see you there @"JSLK-"! 

At that point, can I send you an email in order for us to have a closer look into this @"JSLK-"? 

Hey @"ransomedbyfire", welcome to our Community! Just to make sure we're on the same page here, it sounds like you use your Android mobile to preview Excel files using Dropbox, but when you do this then Dropbox creates a new, duplicated file? If I got this one wrong, feel free to correct me. Do you open these Excel files…

If you're still going through this, I'd be happy to reach out internally, in order for us to have a closer look into it @"ddsss25". Would that be okay? 

Hi @"Ike89", I hope you're doing well! Your feedback regarding our mobile app has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I will be more than happy to…

Hey there, @"ddsss25", let's jump right into this! Have you also tried the troubleshooting steps mentioned throughout this thread, such as switching to a different browser? Also, just to make sure we're on the same page, do you wish to purchase a Dropbox Fax plan, or a Dropbox plan? Keep me posted, and we'll take it from…

Hi @"davidrh", welcome to our Community! When you access your Dropbox folder, do you see your Mac (2) Backup content located there? Keep me posted and we'll take it from there! 

Would you mind checking your sharing tab, just to check and confirm if any folders show up there @"JSLK-"? 

Hey @"JSLK-", let me say that I appreciate your patience on this! Another thing that I can think of is if you used to have another shared folder inside the FinanceHelp at some point. You can check your sharing tab here, and check if there are any old folders that show up there. If there are, can you add it/them back and…

Hey @"vwagner", would you mind sending us a couple of screenshots from both your Backup page online, and your plan page just to check what it reports? 

Hey there, @"bbzebra", happy Tuesday! You won't be able to do that when using a shared link for view only purposes. However, if you need to add content to said folder then the sender can create a File Request and send it your way, in order for you to be able to add the content that you need. I hope this helps! 

Hi @"BUser2024", thank you for clarifying! Do you notice this behavior with random files, and folders or when you try to move content to this specific path? Also, I'd like for you to maybe check with a different browser, and see if the same thing happens there. It'd help us narrow it down, and check if this is a…

Happy to see that your issue is now resolved @"Xariel"! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"LB15", as mentioned there, it seems that you already have an escalated ticket, that you're working there with another agent. I closed our ticket, since it might be confusing to have multiple active tickets, but your original one is still being worked on. I hope this helps! 

I see, when you say that your device isn't properly linked, would you mind clarifying @"Xariel"? Also, if you check the app's preferences, and more specifically your Sync tab, where is your Dropbox folder located? Are your Backup folders on the same path as the Dropbox folder, or somewhere else at the moment? 

Hey @"mpstru4383", let's investigate together! Would you be able to give me some additional details, as to why this doesn't work, and what you'd like to achieve? It sounds like you have access to your Dropbox account at the moment. What would you like to change there? Is this related to the 2FA of the account? Keep me…

Hi @"WirelessGuru", I hope you're doing well! If I understand your request correctly, it sounds like you're using a Business team and you'd like to know more in regards to the notifications when adding or removing members from the team, right? Would you like to describe in a tad more detail the notifications you're…

Hey @"BUser2024", let's jump right into this! I'm guessing you're using the desktop app in order to achieve this move, right? Keep in mind that I removed your shared link, in order to avoid it from receiving a lot of traffic. Would you mind clarifying your device's OS, and when did this start happening? Keep me posted, and…

Hey @"Redhotpaddy", can you try -if you haven't already- uninstall and then re-install Office 365 to check if that makes any difference? 

Hey @"LB15", I just sent you an email, I'll see you there!

Thanks for the heads-up @"LB15"! Can I send you an email, in order for us to have a closer look into this?

Hey @"fcgiii", would you mind doing a quick re-install on the app using this link? 

Hey @"rmackay", sorry to hear about that! If the external drive is recognized as a new one, then the only option would be indeed to download the content locally, using the website. If you wish, you can try downloading smaller bunches in order to avoid getting an error if there are too many files and folders there. I hope…

Would you mind clarifying your device's OS, along with the version of the Dropbox app that you have installed there @"Redhotpaddy"? Also, what is your Dropbox subscription at the moment? 

Keep in mind that your Dropbox content will remain there, even if the app is uninstalled @"Xariel". If you wish to remove them, you'd need to delete your Dropbox folder. You mentioned that it's like Dropbox is still installed, but if you've managed to remove both the program and the folders, you should be good to go. 

Hey @"LB15", have you tried the link shown in your screenshot, about removing the suspension? I'm guessing that'll allow you to contact our Support team, right? 

Do you notice this when using this particular Excel file, or others too @"Redhotpaddy"? If you try to open the file using our website, are you able to do so?