Megan Dropbox Community Moderator

Hey there, @"Terry White", thanks for posting here! Have you considered using Groups for your content by any chance? Groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. You can choose which members you want to be part of each group, and assign it to your Team…

Hey @Stephen851 , I see, thanks for letting me know. I'm guessing this might have to do with how fast you create one folder after the other, and the limit when using our website. However, in order to gather more info about this, and possibly even send it to our team to check this out, would you mind sending me a screenshot…

Hey @"line3", would you mind clarifying the app's exact OS, along with the version of the Dropbox app that you're using there? You should be able to locate it if you hover your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

Hi @"MarieRCH", can I send you an email in order for us to have a closer look into this? 

Hey @"jayyyyy", let's see what we can find together here! When you say that you deleted content from your hard drive, do you mean from the path within your Dropbox folder? You also mentioned your "main company Dropbox account". Do you mean a different Dropbox account when using the app, or your account online? If you visit…

Thanks for checking @"Questions13". Since you noticed the same behavior even when our app is closed, then it might be unrelated to Dropbox. Had it been the app causing this, then you wouldn't notice the same results when the app wasn't running. Do you notice the same thing if you choose a file/folder within Dropbox, and…

Hey @"ensaine", thanks for the info! A Basic account is definitely free, so it sounds like the charge might be linked to a different Dropbox account. Could that be the case? If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid…

Hey @"Vmanda", let's jump right into this! If I understand the situation correctly, it sounds like you're using a Business team on your end. What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you…

Hi @"Nlmm", welcome to our Community! Would you mind clarifying -if- any of the troubleshooting steps you've tried on your end, just to make sure we're on the same page? Also, feel free to clarify if you're trying to upgrade directly through the Dropbox website, or Apple/Google. Keep me posted, and we'll take it from there!

Hi @"MajorTom2oo1", let's jump right into this! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope this clarifies! 

Hey @"Mr Groovyblues"! I just checked with our team, and it seems there is an ongoing issue that we're aware of and tracking at the moment. I'll make sure to update this thread once the issue has been resolved. Thanks!

Hey @"Questions13", you mentioned that uninstalling the app doesn't fix the issue. So, if I asked you to quit the app, and while the app is still closed follow the same steps, could you let me know what happens then?

Hi @"JPoppa", thanks for that! It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end. I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout! 

Hey @"JPoppa", sorry to hear about that! As far as I understand, it sounds like you've already contacted our Support team, right? If so, would you be so kind to send me the ticket number reference, please? Keep me posted! 

Hey @"Richardo", let's jump right into this! Do you notice this behavior, only with these two specific files or with others files too? Also, if you try to open the content using Microsoft Word and preview it there, does that work? Do you have the Word app installed locally on your iPhone & iPad? Let me know more, and we'll…

Hey guys! Thanks for your patience here. It seems our team is aware and actively working towards a fix. We'll update this thread once we have more news. Thanks!

Thank you for the heads up @"vwagner"! When you visit your home page, do you see any content there, or is your account empty? What about any shared folders that might be occupying space in your account? 

Hey there, @"InfoSLSorg"! Thanks for the heads-up! I've located your ticket number, and passed my comments to it too. I'd suggest that you continue troubleshooting there, since our Support has more tools, and visibility to the account itself and your case might need to go to our Specialized agents. If you need something…

Hey @"InfoSLSorg", when did this start happening? Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

Hey @"wildman4", I just did. Feel free to check your emails, and I'll see you there! 

Hey @"MarieRCH"! Are ports 17600 and 17603 available? The Open button requires that the Dropbox desktop app have access to ports 17600 and 17603. If a firewall or antivirus app is preventing Dropbox from using one or both of these ports, you may need to configure the firewall or antivirus app to allow Dropbox access to…

Hi there, @"JACDMF", welcome to our Community. Keep in mind that our engineers are aware and already working on this. Thank you for your patience, while we try our best to figure out the culprit. If you need something else, please let me know and I will be more than happy to help every step of the way! 

Hi @"Radiowaves", is it possible that you've hidden the Dropbox icon from the taskbar? Press and hold or right-click any empty space on the taskbar and select Taskbar settings. Under Taskbar corner icons make sure Dropbox is turned to "On". If Dropbox is already enabled, is it possible that the app isn't currently running? 

Hey @"InfoSLSorg", let's jump right into this! Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab? Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.…

Hey @"Frostbytes", I was able to locate your relevant ticket on our system. It seems it was closed automatically on the system and went idle, when the Specialized agent asked for some additional info. Did you have the chance to review their communication? 

Hi there @"steve78957", thanks for reaching out to us here! Just to make sure we're on the same page here, do you use these steps in order to create the shared link? Also, I'm assuming this happens only when they view the content using a browser on their mobile app, is that correct? If you have some screenshots, feel free…

Hey there, @"Radiowaves", I hope you're doig well! I'm assuming that you have an issue when it comes to opening your desktop app, using your Windows 10 device. I would like for you to locate your Dropbox icon. It would be on your task bar, next to your WiFi and date and time icon. Once you do this, could you hover your…

Hey @"grtwd", thanks for keeping us updated! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hey @"Heddie", welcome to our Community! I'd suggest that you use our desktop app to achieve that, instead of our website. I'm saying that since the website might be slower, and it has a certain limit of content that you can upload. If you have installed our app to your device, that means you should have a local Dropbox…

Hey @"Stephen851 ", welcome to our Community! Do you immediately try to create a second folder after you've just created your first one? Do you get the error when trying to create a subfolder or a folder to the root of your account? I'd also love a screenshot of the error you get on your end, in order for me to have a…