Mark Super User II

@"gmath59" wrote:Same issue here, noticed it very late in the process. So all backups are overwritten. Paying a lot of money to dropbox to have trustworthy file management. I am now in the process to dig deep in my kept USB sticks and old drives to recover as much as possible. This is a real disappointment. Sadly the issue…

If you want the data in your Dropbox then yes you need to pay for that. As you are using it for work purposes I'd assume you'd just cross charge it back to the customer? If that doesnt work you need to get the files in smaller blocks. Or ask them to use Transfer which has limits of 100gb for paid or 250gb for Business…

Access it via the website instead from that device @"Pb17" ? It should still auto log on

@"helloconsequentlyaha" wrote:Yes, it worked previously. (FYI I am trying to share access to the whole dropbox not just a folder) You cant share access to the whole of Dropbox. You can only share access to files or folders. If you want to share everything you need to move it all in to a directory and then use the…

That means the link is incorrect. Have you followed https://help.dropbox.com/share/share-outside-dropbox ?

You need to contact support at www.dropbox.com/support and ask for the block on your account to be removed. 

There is no onboarding support. The help centre is a good place to start: www.dropbox.com/help. 

I suspect something is happening at the moment as I'm struggling using buttons across the Dropbox site at the moment. I can click on 'Create' and it pops up the menu but then nothing happens and the page freezes (doesnt crash, just nothing is clickable any more). 

@"helloconsequentlyaha" wrote:users are getting an error message but I can still access the Dropbox (as the creator) Whats the error? Remember we cannot see/read over your shoulder or other peoples shoulders.

Why? We need more info here. Whats happening? 

This is AMAZING news @"JasonSilverDBX", thank you!! Lets hope that it continues so that you guys do listen and learn from things! 🙂

Oh no! This is pants! I use this all the time as well and also didnt get an email. 

For shared folders, you need to rejoin at www.dropbox.com/share OR get the owner to reinvite you (that's what 'you removed....' means. 

@"jhammeke" wrote:When it is /fo/ it still shows the sad puppy dog and does not work When it is /fi/ it says the file is deleted. If its deleted you need to ask customer to re-do the link and leave file in Dropbox

No, unless you uploaded them actively to another account they wont have uploaded to the Team. Have you done a search on the computer to see if they are hidden anywhere as it sounds like you were using Dropbox backup?

How about using Dropbox requests? Include that link in all correspondence and people can upload directly to you from that

No, sorry, there isnt. You would need to either email the attachments via the Dropbox email system or manually download/upload. 

You cant reply to posts on the forums via emails. You have to come here to do it. Its unlikely you can recover access, but, Support is the only way to do so. Log out of here and go to www.dropbox.com/support to log a ticket

As the link says this was initially reported in 2022 and is basically re-using previously stolen data. Dropbox responded to that at the time here: https://dropbox.tech/security/a-recent-phishing-campaign-targeting-dropbox

@"ladigitalphoto" wrote:opt in The feature has been pulled and is no longer available 😞

You can see the tickets at www.dropbox.com/support

You should be able to just go to www.dropbox.com/support and see it. 

Hi @"EAAman" If they were not uploaded to Dropbox, or, not stored on Dropbox they wont have been recovered. The 7 day deadline is irrelevant now - as the account has been restored. That means everything Dropbox had has been recovered. Can you see the file upload at www.dropbox.com/events ?

@"owladmin" wrote:We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team. This is a total guess here but I assume that the people have had a Dropbox account under that email and its POSSIBLY still active. Remember the email account itself…

@"anatolii belikov" and @"Kanthony" - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?

No, the files are truly deleted - you deleted the account so everything is wiped. There is no way to recover. 180 day recovery is possible for paid users who stay paid users and have the plan at point of deletion. 

@"NancyGribler" wrote:DROPBOX* $31.99 from my credit card statement Try looking up the charge at https://help.dropbox.com/billing/find-credit-card-charge to see if you are logged in to a different account

Dropbox Sign is a totally separate service - have you gone to that site and cancelled?

@"NancyGribler" wrote:Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call? Hi @"NancyGribler" Dropbox doesnt have such a plan.... it is $10 a month minimum. I dont suppose you are actually a Box customer or from another service are you? And phone support…

You need another product within the Dropbox family: https://sign.dropbox.com/en-GB/products/dropbox-fax