Mark Super User II

@"Braffs" wrote:Seems like Scrivener app and Dropbox are not communicating properly. Yes I agree with that bit. Sadly that's an issue with Scrivener as they build the 'link' between the two. Maybe a daft question but make sure you are on most recent version of software etc. and see if that helps. A forced restart also…

@"rsyring" wrote:Any updates on this? I dont believe there is.... 😞 

@"JFBruns" wrote: We want one family photo folder that happens automatically. That isnt possible I'm afraid. You would all have your own folder and then need to move it in to one shared folder. 

@"Dan Laferriere" wrote:When I test this it by sending the link to an email address not part of the team it does not ask for a password. Any suggestions? Do they have Dropbox installed on their device? If so it will detect that and allow access as the device itself is authenticated. 

When you log a ticket that way you get an email ticket number. Do you have them (other than the one you emailed in). https://help.dropbox.com/billing/find-credit-card-charge will also let you contact support via looking up card info

Sorry I assumed as you said Dropbox wasnt helping you'd been in contact. Dropbox does not have inbound email support. The only support is at www.dropbox.com/support. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in…

What is the Dropbox ticket numbers?

Hi @"ddegreef" People when using file requets are asked to input a name (and email, although you cannot access that email info). So, if you tell them to put in something such as "manager 1" you wont know who it is. 

Dropbox have previously said no. 2 isnt coming (now that could have changed, but, I doubt it). There logic was that they don't want to risk data loss by uploading and then actively deleting files on a local device which means its not recoverable if something did go wrong. I would imagine same is the reason for number 1. 

Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed. Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still. 

Does Dropbox sync other files if you add them? e.g. if you add a photo to the iPad Dropbox does it appear on Mac?

If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞 

Have you reinstalled? That often fixes most things: www.dropbox.com/downloading 

Shock 😞 Still no updates. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Wow, a whole version increment and still no change log.... come on guys there has to be something or why would you go from 208.x to 209.x! It just makes @"clientreleases" look lazy 😞 

Can I just ask @"EB10" how much quota do you have available at www.dropbox.com/account ? Is it enough to accept the share? If not that could be the issue. 

@"Jill_Davies" wrote:They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here. If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then…

@"MarkBarLev" wrote:It's disconcerting that after the question was asked 2+ hours ago, there hasn't been a response beyond, "I will ask internally". I'd not read too much in to this. Dropbox is a global company with colleagues based all around the world. It is very possible that the people @"DBX_Pedro" are outside of his…

No, dont share it. You will need to contact support for help at www.dropbox.com/support but make sure you are NOT LOGGED IN - even to here. Try using an incognito window and then the option to get help with account issues will appear. 

@"AmyP2019" wrote:Jay, thank you for responding. All I see is the chatbot - no true conversation. I am in search of literally 1 file. Can I speak to a live person? Live Support is only available to Paid users (note, I believe you actually need to be paid and not a trial). If you are then you can get it Monday through…

You can contact support via the link @"Rich" gave just make sure you are logged out (even from here). Often an incognito window will work best. 

Hi @"Neil Hillman " Hope Oz is warmer than here!! 🙂 There actually is no way to do this. You need to downgrade your account (let it fail to renew even) and then upgrade at the new country. You wont loose access to anything when this happens but syncing may stop when you end up over quota.

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Like what? 

You need to contact support for assistance via www.dropbox.com/support 

You've not said why you cannot share with him - what is happening? What is the error etc.?

Its just a shame that, as @"Здравко" said, it takes continual posts to get these added. Its been well over a month since I started asking for them. Interestingly the drop down menus issue was mine.... but isn't resolved so I'll log a ticket

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Like? How will I know if this is going to fix an issue I'm having with creating links if you don't say what you fix. 

@"Raquel7" wrote:But can you have two accounts with the same email address? i just have one adress, so that why i dont understand. No you cant. But, as Dropbox doesnt do any sort of checks on account set up it doesn't mean you used the right email initially.... Also if you use google, for example, they annoyingly allow any…

@"Roxy1988" wrote: I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone. In that case then you are almost certainly using 2 different logons on the 2 devices. You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa. 

@"Raquel7" wrote:Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account? It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second…