Hannah Dropbox Community Moderator

Hey @"kianijee", sorry to hear about this. Generally, getting access to your files depends on how you were removed from the team. The way for you to keep your files, would be for the admin to remove you, by converting your account back to an individual Basic free account. If they completely removed you and deleted your…

Hey @"originalemanuel", since it works with Chrome and Edge, it must be something to do with Firefox. If you login to your Dropbox account to view the link, then you get the error, right? If you use a different browser to save the video to your Dropbox, are you able to preview it as normal through Firefox?

Thanks, @"Carol Charlton", please take a look and if everything appears correct and the issue persists, let us know.

H again @"Bewildered_Bobby", thanks for the screenshot! From your screenshot I see that you have gray cloud icons on your files, this is one of the Dropbox sync icons that indicates that your files are in "online-only" state. That means that they are present in your Dropbox folder, but are not taking up physical space on…

Hey @"zoe m", if you haven't already, can you also uninstall-reinstall both the Dropbox app and your email apps, to see if that makes any difference?

Hi there, @"fiona h.6" and thanks for reaching out to us. We did have an issue yesterday, but it's been resolved for hours. Have you tried accessing our website from a different browser or a private browsing window, to see if that helps? Keep me posted.

Thanks for bringing this to our attention and sorry to hear about this, @"sixtimesseven". Are you on a paid Dropbox plan or a free account? Have you tried to do this from a different browser or a private browsing window, to see if you get a different behavior? I'd also suggest checking out your events page; you should also…

Thanks for all the info, @"Xariel". I think in this case, what you'll need to do is the following: * Uninstall the Dropbox app * Make sure the device is no longer linked to your Dropbox account (you can confirm this from your security page, the particular computer will need to be removed from your "devices" list). * Delete…

Do you have the ticket number for that communication, @"SalesforceFW"? I'd like to check it out.

Hey @"Thissal", I checked this on my end and it appears to be an expected change. However, we've noted your feedback, so thanks for letting us know how this is affecting you. Your comments will be passed along to our team. Let me know if you need anything else.

Thanks for the update, @"SalesforceFW". I would suggest reaching out to Dropbox Sign support directly for further assistance on this. You can do so through this page.

Sorry to hear that you're having this issue, @"cdrenth". Have you tried it from a different browser or a private browsing window, to see if it helps? Let me know!

Hey @"Frostbytes", thanks for your feedback here. We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted. Can you give us the ticket number for your communication with our support team, so we can take a look?

Hey everyone, thanks for alerting us to this. Our team is aware of the issue and is currently working on a solution. You can keep an eye on the Dropbox Status page or this thread for any updates. Thanks.

Hey @"Ramsi", for such a large file, we'd definitely suggest syncing it through the desktop app, so basically, you'll need to add the file to your Dropbox. You mentioned that the desktop app doesn't want to start; can you give us some more info about that? What do you see when you hover your mouse over the Dropbox icon in…

Thanks for that, Nathan. It does seem like this could be happening, because Finder isn't refreshing correctly, for some reason, but could there be some kind of third party app that's accessing the files, while you try to rename/move them?

Hi there, @"Thissal", and thanks for reaching out to us. We appreciate your feedback on this, but can you gives us a bit more info on where you see this behavior? Is it on our website, your local Dropbox folder or the mobile app? Any additional info would be helpful. Thanks!

Hey @"line3", let me see if I can help here. I would suggest changing the automatic camera uploads import preferences from within your Dropbox preferences on your computer. To do this, you can do the following: * Click on the Dropbox icon in your menu bar at the top of the screen and then click on your profile picture or…

Hey @"HoneyChan76", you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community. If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

Thanks, @"Ja96", I just sent you an email, so we'll continue there.

Thanks, @"jeffinbville". It seems that you are using the beta version of the app (******.3.xxxx), which might not give you the most seamless experience of the app. Can you turn off the "early releases" option here and then simply reinstall the app from this link and let me know if it helps?

Hey @"Moongqzer", thanks for reaching out to us! I've moved your post to a thread with info relevant to your query; can you take a look and let me know if you have any questions?

Hey @"Jurij Nowickyj", can you clarify if you're referring to backing up your external drive to Dropbox or are you referring to keeping your Dropbox folder on your external drive?

Hmm, the Dropbox icon should be located at the bottom right of your screen, next to the clock, WiFi icon etc. If you can't find it, make sure to click on the arrow that shows the hidden icons as well. Are you still not able to find it?

Thanks for the additional info, @"adlbrk". Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

Hey @"DropBilly", thanks for the screenshot and the additional info. If they just tap on "View folder", where does it redirect them to?

Thanks, Nathan. One more question for you, are you using the Dropbox app for macOS on File Provider?

Gotcha. Although Dropbox Dash isn't currently available in your location, features will be available on a rolling basis. For more info: https://dash.dropbox.com

Thanks for joining the Dropbox Community, @"Laq". The "email to Dropbox" feature is there for you to upload the attachments you receive to your emails to Dropbox; is this what you're currently trying to achieve? If you manually go to an email that has an attachment and forward that email to your unique Dropbox email…

I know what you mean, but the file that your colleague edits and adds to the folder, which theoretically syncs, but doesn't appear in the folder, what happens to that, if the Dropbox app is closed? Is it still hidden?