Hannah Dropbox Community Moderator

I understand where you're coming from, @"Scanmaster". I can see in your ticket that you've been assisted and I'm glad the issue had been resolved. I will, however, pass your feedback along to our team, so thanks for taking the time to post it. If you have any questions, let us know. Have a great weekend!

Thanks for the very detailed update on this, @"PianoBench". Can I ask you to check something? If you close the Dropbox app completely and try to reproduce the issue, does it persist?

Just to make sure, @"anazacco", can you also confirm that the preview pane feature is enabled in Finder? Does this only happen with files in the Dropbox folder?

Thanks for the additional info, @"Nathan S.16". Does the same thing happen with files outside the Dropbox folder? If you create a copy in the Dropbox folder that has this issue, then move it out of the Dropbox folder, what do you see then?

Hey @"Scanmaster", since you're already in contact with the team that specializes in these kinds of issues, there's not much more that we can do on our end. I can see that Nancy has raised the priority of your ticket, though, so our colleague working on your case, will get back to you with further info the soonest possible.

Hey @"SalesforceFW", thanks for reaching out to us. Are you doing this through Dropbox directly? Can you guide us through the steps you're following for this process, so we can assist you further? Thanks!

Thanks for checking, @"Xariel". Another issue is that the icon of the Dropbox folder should be a Dropbox icon, not a blank white page icon. If you add a file or make any change to the bottom Dropbox folder, does this change sync to your account on dropbox.com as well?

Sure thing, @"cbromen", I just emailed you and I'll see you there!

Hey again, @"1839744", are you also using the File Provider version of the Dropbox app? And @"VirageSonore", can you give us the ticket number for your communication with our support team, so we can check it out?

Hey @"Bewildered_Bobby", thanks for reaching out to us. You're actually very safe to uninstall the Dropbox app from your computer and then reinstalling. Uninstalling the app, doesn't remove the Dropbox folder or your files. If you want to install the Dropbox app with admin privileges, you can follow the steps here. Let me…

Hey @"cbromen", thanks for reaching out to us. Can we send you an email, so we can take a closer look?

Hmm, thanks for confirming, @"morsun". Are you currently located in the US? As Dropbox Dash is in beta and is currently only available in the US.

That's pretty strange behavior, indeed. Would you mind sending us a screenshot of the files in your backup folder, so we can take a look? Please edit out any personal/sensitive info/file names from the screenshot, before uploading it.

Hey @"Xariel", thanks for the screenshot. Is the path of the other Dropbox folder exactly the same? If you click on the Dropbox icon in your system tray and then on the folder icon next to your avatar, the app should open your actual syncing Dropbox folder. Also, I want to point out that the sync icons on the files in your…

Does the Dropbox app function/sync as normal otherwise? If it does, can you also try these steps and let me know how it goes?

I see, thanks for the update, @"dropitlikeitshot1". Can you also make sure that Dropbox has full disk access on the computer, to see if that helps?

Endişelenmeyin @"Muratmurat", az önce size bir e-posta gönderdim ve bu konuyu şirket içinde incelemeye devam edeceğiz. ------- Don't worry, @"Muratmurat", I just sent you an email on my end and we will continue looking into this internally.

Hey @"mlon", do you mind quitting and then relaunching the Dropbox app, to see if that helps?

Thanks, @"1839744", can you confirm that you've rebooted your computer, like Jay suggested, to see if that helps?

Merhaba @"Muratmurat", sorununuzla ilgili yardım almanın tek yolu Jay'in adımlarını takip etmek ve destek ekibimize ulaşmaktır. Kendiniz bunu yapmakta sorun yaşıyorsanız bize bildirin. ------ Hey @"Muratmurat", the only way to get help with your issue is to follow Jay's steps and reach out to our support team. If you have…

Hi there, @"dropitlikeitshot1", thanks for bringing this to our attention. What is the current sync status and version of the Dropbox app on your computer, please? You can check that by hovering over the Dropbox icon in your menu bar. Also, if instead of the Dropbox folder itself, you right-click and choose "make available…

Hey @"Borec191", thanks for reaching out to us. I understand that you received an email about your Dropbox account being in locked state. If you never had a paid Business account, this means that you probably created a Business trial at some point, which wasn't renewed, so your trial team is now locked. If you don't want…

Thanks for your feedback here, @"EdVanSchleck", and sorry to see you're having this issue. Can you let us know the sync status and version of the Dropbox app on your PC? You can hover over the Dropbox icon in your system tray for that.

How did it go, Alex? Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes? 

Can you try with a different file type and let us know what you see?

Hey @"Ronshere", sorry to see that you're having this issue. I moved your thread to an already existing one about the same issue; can you take a look at the troubleshooting steps provided here, to see if any of them are helpful in your case?

Sorry to hear about this, @"alexdimberg". Have you tried this from a different browser or a private browsing/incognito window, to see if that helps? Let me know what you find.

Hey @"vcassidy", just to confirm, does this happen with any type of file? Say, if you add a .jpg file to your Dropbox folder, will the message appear?

Hey @"morsun", sorry to see you're also having this issue. Can you confirm that you tried the troubleshooting steps provided in the thread?

Hey @"rwright", before we send you an email, let's check something else. The screenshot you've sent from the Dropbox app that shows your hard drive space used, indicates that the hard drive is taken up by other files not in Dropbox. If it were Dropbox files, the color of the bar would be the darker blue shade that you can…