Hannah Dropbox Community Moderator

Hey @"Rob M1". Apart from the sync status of the entire app, which can be found by hovering over the Dropbox icon in your system tray, that column is the only way to see the sync status of each file in your Dropbox. I'll happily pass your feedback along to our team, though, so thanks for your comments.

Hi there, @"Luke Chen", I just emailed you, so make sure to get back to me when you have a chance!

Thanks for the step-by-step update on this, Peter! In this case, I'd like to go back to my first reply and ask you to check whether you have any: - Backup services - Antivirus - Recently used file lists - Third party applications that monitor files in general If you do, I'd suggest you perform a test and temporarily quit…

Hi there, @"Tomytis", thanks for reaching out to us and sorry to hear that. Can we send you an email, so we can take a closer look into this internally? Let me know.

Hey @"Jim W.46", thanks for your reply and your feedback on this. When you send someone a file through a shared link, things should be pretty straightforward. When they tap on the link, the link should immediately open a page with the file in question. They might be prompted to install the mobile app, but they should see…

Thanks for the update, @"Spittee"! I'm glad everything works fine now. If you have any other questions, don't hesitate to let us know. Have a great week ahead!

Hey @"FastEllen", thanks for reaching out to us. What do you see in the plan tab of your account settings, when you login to your account on dropbox.com? Does it show that you're on the Plus plan or the Basic one?

Hey @"peterj62", would you mind sending us a screenshot of what you see right after you click the "manage hard drive space" option as well?

Hey @"TE16", I hope you don't mind me jumping in here! Just to clarify, do you wish to change the email address of the account that is linked to your computer, or sign in to an entirely different Dropbox account on the app?

No worries, @"jzurim", I've just sent you an email, so we will investigate this issue further offline. Just make sure to get back to me, when you get a chance. Thanks!

Hey @"MariaD2" and @"RubinRolong", we appreciate you letting us know about your experience, however since I'm testing this on my end and I am in fact able to move multiple files to other locations in my Dropbox at once, I'd like to look further into this. @"RubinRolong", can you please give us the ticket number for your…

Hi there, @"kallachaodaa", and thanks for reaching out to the Dropbox Community. Welcome to Dropbox, since you're new and we hope you like it! Dropbox is a service that lets you sync your files across multiple devices and share files with other people. Is there something specific you'd like assistance with?

Thanks for the update, @"FFI". Would you mind sending me a screenshot of how the images appear in your Dropbox folder?

Hey @"Spittee", thanks for joining us on the Dropbox Community! Is it possible that the owner of the folder has made a typo in the email address they shared the folder with? It could be a letter or even a dot or a space. Can you check with them, to make sure they shared the folder with the correct address? Thanks.

Hey @"Justinmonaro", thanks for posting to our Community today! Are you using an Android or an iOS device? Let me know.

No worries, @"roninyun", I'm happy to hear that we found the culprit! If you need anything else, let us know. Have a great week ahead!

Hey @"LAURENTC", thanks for posting your question to our Community. There are two ways you can go about this, depending on how much content you have. If it's not too much, you can download your files from our website directly. If you have lots of files, I would recommend the Dropbox desktop app. The app downloads all your…

Hey @"Debjpats", thanks for bringing this to our attention. When two devices are connected to the same Dropbox account, syncing should be automatic, so let's see what we can find. The first thing you'll need to check, is the sync status and version of the desktop app. To find that, hover your mouse over the small Dropbox…

Hey @"gbarsh", thanks for reaching out to the Dropbox Community. It does sound like a pretty strange issue. You mentioned that you reached out to our support team; can you please give us the ticket number, so we can take a look at the communication? Of course, the thread will remain open for other users to comment on, in…

Hey @"tarekelraey", can we send you an email, to take a closer look into this issue?

Is it possible that you're trying to use an address that's already used by another Dropbox account? You can test this by attempting to sign in with that address and requesting a password reset. If a password rest email comes to this address, it means it's already associated with a Dropbox account. Let me know what you find.

Can you try from a private browsing window on Firefox and let us know what you see, @"Igiveup"?

Hey @"janeburbank", thanks for the nudge here. The Dropbox Plus plan doesn't have a device limit. About the iPad app, is it possible that you're signing in with the wrong email address? Check your "Account" tab in the Dropbox application preferences on your PC, to make sure you're using the right one.

You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here. Can you please describe the steps you're taking, to make sure we're not missing something?

What is the error message that you're getting, @"roninyun"? Make sure you don't include any personal info, like your email address, in your reply.

Yes, indeed, Warren. The Dropbox icon is the indicator that the app is working/running and also the place where you can find all your app preferences, etc.

Hey @"Andrea54", sorry to hear about this. Can we send you an email, so we can take a closer look at why this is happening?

Thanks, @"BoxedInn". Let's just confirm which one is your syncing Dropbox folder. To do so, click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync'. What's the location of the Dropbox folder there?

Hey @"roninyun", thanks for bringing this to our attention. Can you try this from a different browser or a private browsing window, to see if that helps? Keep me posted.

Sure thing, Warren! Let us know if the issue persists. Have a great weekend!