Hannah Dropbox Community Moderator

Thanks for trying, @"Noleafcloverx". I just emailed you to the address associated with your Community profile and we'll continue investigating there. Thanks.

Hey @"marcok", thanks for reaching out to us. How about dragging the screenshot to the reply box? That works for me. However, from what I can understand, it sounds like when you initially set up your Dropbox and chose to not sync your files, you didn't choose to sync them in "online-only" mode, but chose not to sync them…

Thanks, @"lerakut"! I just sent you an email to that address, so we'll continue there.

Thanks for the update here, @"UnwelcomedAcoount". Can we send you an email to the address associated with your Community profile here, to see what we can do?

There's no specific reason why syncing issues occur, to be honest. It could be a temporary connection issue, and because of that, the app may not update, etc. If you come across syncing issues in the future, you can always take a look at this article with some fixes.

That's basically right, Dan. Since there's a syncing issue and your updates never synced to the account, you need to either update the files manually through the web, or make a copy of the files to a different location, so you can sync them later, once the issue has been fixed, which is what was initially suggested. The…

Hey @"univerzitka", Rich is correct here, but can you give us the ticket number for the communication you had with our team member, so we can take a look?

Thanks for the update, Dan. So, if you unlink your computer, then completely delete your Dropbox folder and then relink, the app will sync to the computer whatever is currently saved in your account on dropbox.com. You can then manually add the updated files to your Dropbox folder, so they can sync to your account online.…

Hi again, Dan! The shared files didn't sync to your computer, right? Did they sync to your actual account, though? Can you see the updated files on dropbox.com?

I'm really sorry to hear about this experience, @"Noleafcloverx". Rest assured that we'll do everything we can to resolve this for you. Have you tried logging in to your account from a different browser or a private browsing/incognito window, to see if you get a different behavior?

This is pretty strange, indeed, @"1000songs". If you simply drag the image from your computer into the reply box? That works for me.

Thanks for checking that, Bart. Have you managed to resolve this, then? Let us know if there's anything else we can help with!

Thanks for that, @"LaEi". One more thing I'd like you to check is the location of your Dropbox folder according to the app. You can find that in the "sync" tab of your Dropbox preferences. What is the location shown there?

Thanks for the update here, @"emendelson", I'm happy to see that helped resolve your issue! I'll make sure to pass your feedback along to our team and if you need anything else, don't hesitate to let us know.

Thanks for the update here, Bart. You can see if you're using the File Provider version of the Dropbox app, by checking the "sync" tab in your Dropbox preferences. Is your Dropbox folder located in ~/Library/CloudStorage?

Sorry to hear about your experience, @"bartmcleod". When did you first notice this behavior? Was it after updating your computer to macOS Sequoia? Also, are you currently using the Dropbox app for macOS on File Provider?

Hey @"Siine", if you have edit rights on a shared folder, it will need to take up space in your account, no matter what. If you join a Dropbox team, the files will still take up space, but it won't be your own personal Dropbox space. However, there are certain things to take into consideration, before joining a Dropbox…

Hey @"abuislam5", sorry to hear that. Have you tried any of the troubleshooting steps on this thread? Please also send us a screenshot of the setting from your preferences, so we can have a visual.

Hey @"julia3579", I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

Hey @"Dan68", does moving the files out of the Dropbox folder, instead of copying them, give you a different behavior?

Hey @"joyful", thanks for taking the time to post here. Our team is aware and working on this issue. We don't have an update at this time, but I moved your post to the relevant thread about it, so you'll get notified when there is one.

Hey @"emendelson", I hope you don't mind me jumping in here as well! Can you also please check if the "Dropbox system extension" is enabled on this page in your account settings?

While I appreciate you taking the time to post your feedback, @"detailgetreu", I'd still like you to check the preferences for both computers and send us a screenshot of the Dropbox folder location. Feel free to edit out the username or any other personal info on the screenshots. Also, can you make sure that Dropbox has…

Thanks for the update here, @"Ilanga Eyewear". I see a screenshot that you posted above; is that what you see before or after you refresh the page? And can you send us a screenshot of the other behavior you see?

Hey @"TC32", sorry to see that you're having this issue. Can you please clarify what you mean by "different file copies to normal Dropbox folders"?

Hey @"LaEi" and happy Monday! Can you let us know what you see when hovering over that small Dropbox icon?

Hey @"denny43", sorry to see you're having trouble. Can you send us a screenshot of what you see on the plan page of your account settings here?

Hi there, @"detailgetreu", sorry to see about your experience with the Dropbox application. A lot of things have changed since the launch of the Dropbox app for macOS on File Provider, but let's see what we can find out about your particular case. Firstly, what is the sync status on both your computers, when you hover your…

Hmm, thanks for trying, @"dnemes". In that case, can we send you an email, so we can take a closer look internally?

Hey @"iviansur" and thanks for your feedback on this. Perhaps the members generating the links, could make sure to send out "can view" links instead of the "can edit" ones, other than that, there's really no workaround we can offer. I will, however, pass your comments along to our team about this. Let us know if there's…