Hannah Dropbox Community Moderator

You do have the latest version, it's just that reinstalling is part of the process above, that's why it's listed.

Hey @"JFBruns", thanks for reaching out to us. The Camera Uploads folder is the destination folder for your devices' photos and videos and this cannot be changed, however, you can actually share the Camera Uploads folder itself. You, for example, can share the folder with edit permissions with your partner, so you can both…

Thanks, @"dnemes". Can you also follow these steps, to see if they help? * Verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. * Uninstall the Dropbox app (No need to remove the Dropbox folder or any files). * Download the newest version of the…

Hey @"dnemes", thanks for keeping us updated on this. Can you hover over the Dropbox icon in your system tray and let us know the exact sync status and version of the Dropbox app?

Hey @"Ilanga Eyewear", would you mind trying from a different browser or incognito, to see if you get a different behavior?

Thanks, @"Smilence"! I just emailed you, so we'll continue investigating there.

No worries, Linus, glad I could help! If you need anything else, please let us know. Have a great day!

Hey @"xtianp", sorry to hear that. Did you have the time to take a look at the article I linked in my previous reply on this thread?

Hi there, @"Linuschibros", thanks for reaching out to us. Can you please let us know what the status of each referral is, when you follow these steps? Thanks in advance!

It is pretty strange, indeed. If you want, we can switch to email, so I can take a look into your account and see what I can find.

Perfect! Glad I could help, @"Annelien"! If you need anything else, please let us know. Have a great day!

Hey @"Annelien", if you go to your Dropbox preferences, what do you see in the account tab? Do you not see an option to link your second account?

Thanks for the update, @"Smilence". It is weird indeed. Perhaps it's a browser issue; can you login to your account from a different browser and let me know if you see the same thing? Or is it possible you're looking in the wrong account?

Hi there, @"Smilence", and sorry to hear about this. Dropbox wouldn't really delete your files; did you check your emails to see if you received any emails about file deletions in your account? Also, were those files shared with someone else, or simple, non-shared files? I'd suggest checking your deleted files, your events…

Hey @"cmiarshvac", thanks for this suggestion! I'll make sure to pass your feedback along to our team. Let us know if you need anything else!

Hi there, @"LN86", thanks for bringing this to our attention. Is this what you see on your end when you open the links, or did other recipients report this to you? Can you also check what you see if you open the links from a different browser or a private browsing/incognito window? Keep me posted.

Perfect, thanks for checking, Steven! Now that we've confirmed that the trial has been cancelled, let us know if there's anything else we can help you with.

Thanks, Steve! If you go to your phone's settings, then tap your name and then on "Subscriptions", what do you see about your Dropbox trial?

Hey @"Syedibs", I'm afraid that if the file was deleted that long ago, it can't be restored, as it's also removed from our servers and upgrading can't really change things. I'm sorry we can't help you out more with this.

Hey @"stevecjames", how did you initially sign up for that 2 TB plan? Did you upgrade directly through the Dropbox website or did you use your iTunes account to upgrade (through the Dropbox mobile app)? Also, did the steps that Nancy provided to help you free up your ****** drive space help?

I'm not really sure how it would be possible for them to delete the files, if they were never synced to their account, though. Can you also search this page, since the files were shared, to see if you can find them there?

Hmm, did your co-worker check his deleted files and events page as well, from their account? You mentioned that some of the newer files didn't sync for them; did you mean to their computer? Or did they never even sync to their online account either?

Thanks for taking the time to post your feedback about live photos, @"erica5877". I will make sure that the team sees your comments and takes them into consideration. Let us know if we can help further.

Hey @"Jill_Davies", do you perhaps see the file in your deleted files page, to restore it from there?

Sure thing, @"Alfzone", I just emailed you and we'll continue there.

Hey @"rxpst32", are the videos in question uploaded to your account through Camera Uploads, manually, or both? Also, if they're uploaded manually, are they uploaded from the website or the mobile app?

Thanks for the update and all the info, @"shrimpgordita". Can we send you an email, so we can take a closer look into this?

Thanks for the update here, Pam. If you use our payment lookup tool, does it bring up the email of the account that was charged? And is it the same as the one you deleted?

Hey @"marwan_zahran2004", can you take a look at the info in this article, to see if it clears things up?

Hey @"Pam000", sorry to hear about this experience. How did you create the trial? Was it through our website directly or from the Dropbox app on your mobile device?