Hannah Dropbox Community Moderator

Hmm, if you've upgraded and are still getting no space alerts, can you sign out of the account and sign back in, to see if that helps?

Hey @"mrmrtno", I hope it's okay for me to jump in as well. You're quite right, that's how the process is going to be. Just to make sure that the new Dropbox folder works correctly, though, do you see all the Dropbox options when you control/right-click on a file? If so, instead of making all your files available offline…

Hey @"tardisbleu", thanks for the update here. Is the Dropbox application installed on computer 2? And what is the sync status and version of Dropbox on that computer? You can hover over the Dropbox icon in your system tray/menu bar to see that info.

Thanks for the update, Larry. Can you please give us the ticket number for your communication with our support team, so we can take a look?

Glad to hear that, @"TomMunch". If you have any other issues, let us know. Have a great day!

Thanks for the update, @"Shendare". There's no known issue that could cause this, but we'll definitely get to the bottom of this. Can you also let us know which version of the Dropbox app you're using? You can see that by hovering over the Dropbox icon in your system tray.

Hey @"Shendare", can you check your Dropbox bandwidth settings, to make sure it's not limited?

Sorry to hear that, @"dpdpdp" and @"larryoz". Can you also let us know which version of Dropbox you're using and what the sync status is? You can see this info, by hovering over the Dropbox icon in your menu bar.

Hey @"ianshere", have you tried to use the "download" button, to download the files to your computer and then upload them to your Dropbox manually? Do you get the same error, when doing so?

Hey @"Singing", you might want to create and share a link to the folder instead. The recipients of the link, won't be able to see each other's email address. It needs to be a "view-only" link, though. I hope this helps!

Hey @"Stacy3", thanks for posting here today! Have you tried reaching out to our support team? They should be able to investigate and assist you directly.

No problem, @"Drip1"! You mentioned you upgraded your account, right? Have you tried reaching out to our support team about this? They should be able to help you with your request. Let us know when you have your ticket number!

Really sorry to hear about this, @"JennSymons". I think that at this point, there's not much to be done here on the Community. What you'll need to do is contact our support team, which is possible if you follow these steps: * Open a private browsing/incognito window on your browser and go to this page. * Choose your issue…

Hey @"Drip1", what do you see in your events page here? Do you see any events in the account at all?

Hey @"jsingh2024", thanks for that. I just sent you an email, so we'll continue investigating there. Cheers!

Hey @"Patsycola", welcome to our Community! As long as the Dropbox app works correctly, any files added to your Dropbox folder, should automatically sync to your account. If that's not the case for you, can you hover your mouse over the Dropbox icon in your system tray/menu bar and let me know what the sync status and app…

Hey @"takefive99", I hope it's okay to jump in! Can you also make sure that you've opted in to our early releases?

Thanks for checking, Antonis. Can you try the rest of the troubleshooting steps in the article as well, in case anything else helps? Also, how many files do you currently have in your Dropbox folder? And did you notice if there was some kind of update on Dropbox or on your computer before this started happening?

Thanks so much for the screenshots, @"colintr", this is super helpful! If you go to your account settings online and click the trash can next to the particular computer in the "devices" section, to unlink it from your account, are you then able to sign in with your other account's credentials on the app?

Thanks for the update, Steve, I completely understand where you're coming from. Regarding the 3rd party apps, unless it's an official Dropbox integration, there's not much we can offer on our end; you might want to look into it with the 3rd party app's manufacturer. Or perhaps another user that's using this integration may…

Hmm, can you try these steps as well, to make sure that Dropbox has full disk access?

Hey @"colintr", can you send us a screenshot of what you're clicking on, before the app automatically signs you into your personal account? Just make sure to hide any personal info, like your email address, from the screenshot.

Hey @"DropsterG", sorry to hear that. Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code? As for you @"lerakut", reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

Hey Steve, we appreciate your feedback here. Can you also let us know how large (in size) are the MP3 files you're trying to play through the Dropbox app itself? And are you getting the same error when you try to play all of them or with some of them?

Thanks for the clarification, Antonis. Can you please hover over the Dropbox icon in your menu bar and let me know what the sync status and app version is?

No worries, @"Noleafcloverx", just get back to my email, and we'll investigate this further internally. Thanks.

Hey @"Blu3"! I just emailed you, so we'll continue investigating your issue there. 🙂

Hi there, @"Gertb", and thanks for reaching out to us. Sorry to hear about your files; not sure if there's something that can be done, to be honest. Are you able to see the files in question in your events page perhaps?

Thanks for bringing this to our attention, @"Antonis_Pet". Can you clarify if you're seeing this issue on our website or our desktop app? If it's the desktop app, can you also check if the bandwidth that the Dropbox app uses is limited? Let me know what you find.

Thanks for bringing this to our attention, @"medmagic". Can you try our advanced reinstall steps, to see if they help?