Hannah Dropbox Community Moderator

Hey @"Beak", thanks for reaching out to the Dropbox Community. This pop-up cannot be turned off, I'm afraid, but I will make sure to pass your feedback to our team about this. Can you also please confirm that the link you're sending is a "view-only" one and not a "can edit" one? Thanks.

Thanks for getting back to me, @"Meritakap11", and thanks for the screenshot. This is indeed an invitation to join a shared folder, however, looking at the screenshot you sent us from your events page as well, "you removed your access" could also mean that the owner of the folder removed you from it. Is it possible to…

Perfect, @"Jingyi51"! If you can search for them, it means they're somewhere in the account, so I'll agree with @"Elias_w" here; make sure to check your migrated Paper docs folder. Also, on the search page, if you click on the "..." (ellipsis) button next to the doc you searched for, then click on "Open" and then "go to…

Thanks for keeping me updated, @"Jingyi51". If you search for the names of those Paper docs through your search bar on dropbox.com, do you get any results?

Thanks for the update, Joseph. If you just close the Dropbox app and then try to recreate the issue, does it persist with the app closed?

Hey @"aalves", a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

Hey @"saydecee", thanks for your feedback and I wanted to let you know that we totally understand your frustration over this. Since you provided your ticket number, we have raised the priority of your case, but as we have no access to account specific info here on the community, the only way to resolve this is to continue…

Hi again, @"ellapot"! Are you getting this error only with email addresses that are not associated with Dropbox accounts or is it random?

Thanks for bringing this to our attention, @"Joseph P-9". When you say slow, do you mean that syncing is slow? Can you also clarify what you mean by glitchy? Which version of the app are you currently using? You can see that by hovering over your Dropbox icon. Let me know and we'll go from there.

Hey @"TrustNordisk", thanks for the update. Can you please send us a screenshot of the error you're getting, so we can have a visual of the issue as well?

Hey @"Dave B.5", I'm glad those steps worked for you! As for the Dropbox for macOS on File Provider version of the app, it was developed to adhere to the requirements as set out by Apple and to ensure the best possible experience for our Mac users long into the future. The app will still work without the update, but if you…

Hey @"billand88", I hope it's okay for me to jump in here. It does sound like you've logged in to a different account. If your original account is a paid one, you can use our payment lookup tool, to find out the correct email address. Otherwise, you can also try to login with any other email addresses you have, or search…

Hey @"Jingyi51", thanks for reaching out to the Dropbox Community! I'd like you to follow the steps below, to see if perhaps your account has been updated to the new release of Dropbox Paper. * Log in to dropbox.com * Click 'Create' * Hover over 'Document' If you do see 'Dropbox Paper' in the list of document types, then…

Hey @"jaaayveee", so sorry to hear about your files. Was the account itself deleted or just the files? When was the last time you accessed the files and when were they deleted? Do you see anything in your events page or your deleted files page? Keep me posted.

Sorry to hear that, @"prahdaw". Can you please give us the ticket number for your communication with our support team? I'd like to investigate further. Thanks.

Hey @"JanWig", I hope it's okay for me to jump in here as well. I'm afraid that if the files need to open through OneDrive, there's no way to adjust things through Dropbox, in order for you to edit them. OneDrive is a third party app that cannot be linked with Dropbox. If there's a way for your Microsoft files in Dropbox…

Hey @"DanielK uhsadfl dsaljfsd", happy new year! Do you see the folder in question, when going to the page that Mark linked above? If so, do you see a "Join folder" button when hovering over the folder with your mouse?

Thanks, @"nipnip", happy new year! I just emailed you, so we'll continue there.

Hey @"Dave111", thanks for your reply and happy new year! When the Dropbox app is open in the foreground, do your photos/videos upload as expected? When it's in the background, do you see any difference when connected to WiFi vs. mobile data?

Hey @"Meritakap11", happy new year! Thanks for the update here as well. Is it possible to send us a screenshot of that email you got? Do you still have it? Please make sure to hide any personal info, though.

Hey @"olayinkf", I can see you have a ticket with Megan, so please keep an eye on that email chain and she will get back to you the soonest possible to continue working on your case. Happy new year!

Thanks for the update here, @"TheSavannahTribune", and happy new year! It's also possible that this is caused by some kind of 3rd party add-on or integration on your browser; can you check to see if that's the case? If not, let me know and I can send you an email, so we can look further into this.

Hey @"Frederikcs", welcome to the Dropbox Community and happy new year! Can you let us know where the signed documents are being saved when you use the HelloSign add-on in Word? During the steps you're following to sign and save the documents, are you given a choice to change the location the files are saved to? Any…

Hey @"ckiii21", I hope it's okay to jump in here as well. Before we send you an email, can you please send us a screenshot of your plan page here?

Hey @"Marshal mellow", I assume this is a continuation of the thread that Mark linked. So, in essence, you can find your deleted files in your deleted files page or your events page. You can restore them and then you can check out the version history, to see which device they were deleted from. Let us know if you have any…

Thanks for checking, Steve. According to the Help Center article I linked above, the File Provider version of Dropbox is our "latest update that utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications. This updated experience is more deeply integrated…

Hey @"thevinery1", welcome to our Community. Can you please hover over your Dropbox icon with your mouse and send us a screenshot of the exact sync status and version of the Dropbox app? If you navigate to your local Dropbox folder, are you able to find any files with blue circling arrow icons that would indicate that the…

Thanks for the update, @"joshuazhirkee433". In that case, we would suggest that you reach out to our support team directly from this page; they'll be able to give you additional info and assist you further. Let us know once you have your ticket number!

Hey @"SteveB00", if your Dropbox folder is currently under Favorites and not Locations it just means that you're not using the File Provider version of Dropbox, but the app works that way as well. What do you see when you follow these steps?

Hey @"CSantavy", thanks for joining our Community. A way to go about this, if you don't have access to the original drive, is to download the files from our website. I understand that it's a considerable amount of files, so I would suggest downloading them in batches instead. I hope this helps a bit and if you have any…