Hannah Dropbox Community Moderator

Thanks for the update, Carly! What happens if you try to create a Word file directly from Dropbox (locally, not the website)?

Hey @"widensteynie", thanks for posting and welcome to our Community. This error message appears when you're trying to delete a folder that you didn't create or are not the owner of. If you go to your 'All files' page on our website, and click on the share button next to the folder in question, who do you see as the owner?…

No worries, Roy, I hope you had a great weekend! You should be able to see the location of your Dropbox folder, if you open the Dropbox application preferences and go to the 'Sync' tab.

Hi @"Joet123", thanks for your post and happy Monday! It looks like you have enabled the computer backup feature on your Dropbox application. To disable this, you'll need to reinstall Dropbox, sign back in to your account and then follow the steps here. Let me know if you need anything else!

Hey Roy, thanks for nudging me on this. I'm sorry to hear you're still having the same issue. Can you try our more advanced reinstall of the application and let me know if it helps? Thanks!

Haha, perfect! Always happy to hear that life is great! If you ever need anything else, make sure to let us know. Have a wonderful weekend!

Hi @"LiftingUnicorn", thanks for posting and happy Friday! I'd also try clearing the Dropbox app cache, to see if that helps. To do that you'll need to open the Dropbox app and go to the settings. You should see a 'clear cache' option there. Let me know if that helped!

Hey @"pedalgirl", thanks for reaching out! Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see? Keep me posted!

Sounds good, Carly! I'd also try creating them directly in Dropbox, to see if there's a difference. If you ever need anything else, make sure to give us a shout!

Hey @"Danabccrrfoxvalley", welcome aboard our Community! If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account. You can try our lookup tool, to search for the payment and see which account it's for. Let me know if you have more…

Hey @"mhulse", thanks for posting! Is it possible that the name of this file contains any incompatible characters? If it does, removing the characters by renaming the file, will help sync it across your computers. Let me know if you have more questions!

Hi @"Carly B.", thanks for posting! Can you please clarify if you're creating your documents directly in Word and then saving them to your Dropbox folder or are you creating them in the Dropbox folder? If you open the docs through our website, what do you see? Keep me posted!

Hey @"VasilyD", welcome to our Community! This is probably due to a notification that you've actually not read, can you check and let me know what you find? Thanks!

Perfect, happy to hear that, Roy! Make sure to let us know if you ever need anything else. Happy Friday!

Can you check one thing for me? This particular version of the Windows OS (Windows 7) needs the security update KB3033929 for the Dropbox desktop app to work properly. Is it possible that you don't have this update? It might explain this situation. Let me know what you find!

Thanks for keeping me updated, @"Dreaming_4_research"! Other than clearing the Dropbox cache, have you tried uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if it helps? Let me know how it goes!

Hi @"RoyWilliams3", welcome aboard our Community! About the Dropbox icon disappearing from your system tray, can you try uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps? Just, before you do that, keep in mind that if you have a free Dropbox account, you can only…

Sorry to jump in here, @"Dreaming_4_research". Happy Monday! If you want to clear the cache on the iOS Dropbox app, you should be able to find the option if you navigate to the "Personal" tab, then tap the gear icon in the upper-left corner of the screen and then select “Clear Cache”. Let me know how that works out for you.

That's great! Let us know if you need anything else. Have a great week ahead!

Thanks for the additional info! Would you mind sending me a couple of screenshots showing this situation, while hiding any personal info? Like, a screenshot of the size of the folder from the folder's properties and a screenshot showing the cloud icon next to the folder in your Dropbox folder, would be really helpful.…

Thanks for the update, Jos, and happy Friday! If you go to this page, you'll see how much space you're using and which of it is regular files, shared files, etc. To calculate the size on our website, try hovering your mouse on the left of the "Members" column header, to see the dropdown menu and select "Size". Then follow…

Happy to see you figured it out, Greg! Make sure to get back to us if you need anything else!

Hi @"josrazzell", thanks for reaching out to our Community! While there's no way to find the size of a file or folder in the Dropbox desktop application interface, you can actually use the local Dropbox folder in your File explorer or Finder, which works just like any other folder on your computer. You can also calculate…

Hey @"MrGAkehurst", welcome to our Community! The thing is that a shared link gives you view and download access, that's why you were able to save the folder to your Dropbox, but your updates didn't sync to the original folder. Can you have your colleague share the folder via an email invitation, by following the steps in…

Hi @"ksperrydesign", let's see what we can do about this! Can you please send me a screenshot of how the comments appear for you, while making sure you hide any personal or sensitive info? Also, can you login to your account from a different web browser, to see if you have any different behavior? Keep me posted!

Thanks for updating me on this! Since online-only files aren't supposed to take up space, can you check if this is related to the Dropbox cache folder? The files might not have been removed from it yet. The cache folder is cleared out automatically every 3 days, but since the Dropbox application is "Up to date", you can…

Thanks for the update, Tiina! Selective sync is a feature that helps remove entire folders from your Dropbox folder, to save up hard drive space. Is it possible that you used it before to remove these folders? If that's the case, you can use the steps in the hyperlinked article, to add them back. Let me know if that…

Hey @"bsoki", thanks for your comment here! Are you talking about an automated way to add files to Dropbox? If so, you can only do it manually. We do have an automatic computer backup feature as well, though, if you want to check that out. If you need anything else, let me know!

Super! I'm happy you figured it out. Make sure to give me a shout if you need anything else!

Hey @"tiinasarlin", thanks for posting! To switch online-only files back to local, you'll need to control/right click on them from the Dropbox folder on your computer, click "Smart sync" and then "Local". Can you clarify something for me, though? You said that the files don't show up in the Dropbox desktop app. Were they…