Hannah Dropbox Community Moderator

Is it possible that the account isn't actually deleted? If you reinstall the Dropbox app and try to login, what do you see? Can you please send me a screenshot, while making sure you hide any personal info? Thanks so much!

Hey @"saucestache" and @"kalvin291", thanks for posting. Like @"Mark" suggested, since shared folders take up space in all members' accounts, you can add some extra space to your accounts using the link he provided. Another thing you could do is have the person that shared the folder with you, send you a file request…

Ehi Lorenzo, dovrai tenere premuti i tasti 'alt+H' sulla tastiera per vedere l'opzione 'Correggi hardlinks'. ----- Hey Lorenzo, you'll need to hold down the 'alt+H' keys on your keyboard to see the 'Fix hardlinks' option. 

Thanks for the update on this and happy Monday! The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. Was your account in a Business team that was downgraded? Can you try the steps to leave a free team from this article and…

Happy to help you both, and thanks for the update on this! When using the computer backup feature, the structure of the backed up folders can't change, I'm afraid, they need to be in the Dropbox folder in the "My Mac/My PC" folders. And if you have two connected computers and enable computer backup on one of them, the…

Oh, not a problem, Keith, happy to help! I hope you have a great weekend!

OK, no worries, if you don't want these desktop folders to be backed up to Dropbox, you can disable computer backup and move those files back to their original locations. Are the rest of the files (not the desktop ones) the same on both computers?

Hey @"Smart-Monkey", thanks for reaching out to us! It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. Were you perhaps previously in a Dropbox Business team that was downgraded? If you go to this page, what plan do you see for your account? Keep me posted!

Hi @"KeithWayne", welcome to our Community and to Dropbox! You can't actually manually delete the version history for file, however, depending on your plan, the version history will be deleted by itself at some point. If you don't want to have older versions of a file visible, deleting the old file before uploading the new…

Hi @"kviavattine", welcome aboard our Community! The Dropbox folder becomes a simple folder on your computer and stops syncing to your account after you sign out of the Dropbox application on the computer. This will also prevent any unwanted deletions, since if you sign out, your Dropbox files are still safe on our…

Hey @"Nemeziz", thanks for posting! Deleting the Dropbox account, sure just made things more difficult, but let's see what we can do. This account that was created, did you join a Dropbox Business team with it, or did it just stay a free Basic account? Also, did you try to restart your computer, to see if that helps? Let…

Grazie per l'aggiornamento, Lorenzo, e buon lunedì! Potete per favore seguire i passaggi in questo thread e farmi sapere se aiutano? ------- Thanks for the update, Lorenzo, and happy Monday! Can you please follow the steps in this thread and let me know if they help?

Hey @"Nathan Sharp", thanks for the comment. To get help about billing requests like this, open a browser that is not signed in to your Dropbox account or better an incognito/private browsing window and go to this page to fill out a billing help request form.

Hey @"norm3", thanks for reaching out! Is it possible that on the second computer you signed in using a different Dropbox account's credentials? Try checking the 'account' tab in the Dropbox application's preferences, to make sure. Also, did you maybe enable the computer backup feature on the second computer, which backs…

Hey @"alex112", thanks for reaching out and happy Friday! Is it possible that the person you sent the link to, is opening it while logged in to a different Dropbox account than the one you invited to the folder? Let me know what you find!

Ciao @"LORENZO67", grazie per averci dato una spinta su questo post! Stai usando un Mac o un computer Windows? Inoltre, qual è lo stato di sincronizzazione corrente nell'applicazione Dropbox? Puoi vederlo se passi il mouse sull'icona di Dropbox nella barra delle applicazioni / barra dei menu. Tienimi aggiornato! ------ Hi…

Hey @"D3vil", thanks for commenting on this thread. Sure thing, I just reached out to you via email, so we can continue from there!

Hey @"gitguuddd", welcome to our Community! You can actually reach out to our Support team about your request, even if you have paid with a debit card (just use the credit card option). Let me know if you have any questions.

Hey @"kpkuk", welcome to the Dropbox Community! The thing is that manually created shortcuts for accessing either the Dropbox folder itself or files in the Dropbox folder do not work well with the Dropbox application. If you'd like to be able to automatically open your Dropbox files in file explorer instead of the Dropbox…

Hey @"hanbar", thanks for joining us here on the Community! Would you mind sending me a screenshot of the options you have for a file, so I can check this out? Thanks!

Hey @"Alternator", thanks for commenting on this and happy to know that you were able to resolve this! Did the above suggestion work for you as well, @"XAVI33"?

Hey @"JasonSintome", thanks for reaching out. You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window. If you have any questions, let me know!

Sure thing @"beat lakeside", make sure to check your email!

OK, @"Danabccrrfoxvalley", I just reached out to you, so make sure to check your email! Also, @"beat lakeside", would you like me to reach out to you via email as well, so we can look into this? Let me know.

Hey @"XAVI33", thanks for reaching out about this. Can you please send me a screenshot of the full error message? Thanks!

Hey @"mgnute", thanks for nudging us on this. Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps? Also, disabling iCloud uploads has helped some users with this, so I'd try that as well.

Hey @"G_W_H", thanks for reaching out! Can you please check if you have the minimum requirements for running the Dropbox app on your Linux computer? Keep me posted!

Hey @"astridgrace", welcome to our Community! When you're done uploading on the file request page, do you see the 'Finished uploading' message? If so, you're good to go! Let me know if you have any questions. 

Hey @"lfin1", thanks for commenting here. Do you see the Dropbox icon in your menu bar? Can you please hover over it to see the syncing status of the Dropbox application and the version you have installed? Keep me posted!

Thanks for the update and I hope you had a great weekend! Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely? Let me know!