Hannah Dropbox Community Moderator

Perfect! Happy to see that you were able to resolve this! If you have any more questions, make sure to give us a shout. Have a great weekend!

Hey @"DennisDevine", thanks for reaching out and happy Friday! What is the sync status of your Dropbox application, please? Also, are your drives properly mounted? When you go to the preferences to move the Dropbox folder, what options do you see? Only internal drives? Lastly, make sure you have the correct system…

Hey Monika, thanks for keeping us updated. Happy to see that you were able to resolve this. This info might also prove useful to other users who may come across this issue, so we really appreciate it. Make sure to let us know if you need anything else!

You'll need to hit the 'reply' button and you should be able to see a camera icon (along with other icons) right above the box where you can type your reply.

Hey @"Tom_Morse", welcome to the Dropbox Community! Can you try uninstalling the Dropbox application, rebooting your computer and then reinstalling it, to see if that helps? Let me know how it goes.

Hey @"Veneer", thanks for reaching out! Can you just clarify a few things for me? Are you having this issue when opening this file from a shared link, or is it saved in your Dropbox? What is the size of the file? And if you download the file to your computer, are you able to open it as normal? Keep me posted.

Hey @"jackwarren", thanks for joining our Community! On your iPad, are you getting this error after downloading the file to the device, or when you try to open it within the Dropbox app? How about the MacBook? If you can also take a screenshot of the error message, that would be awesome. Keep me posted!

I see, thanks for the update on this! Can you try the steps in this article by Apple, to see if you can add the Dropbox app to your files app again?

Hey @"GSims", thanks for reaching out and happy Monday! This sounds like an error coming from a third party app you're using (Intune). Can you please send me a screenshot, so I can check it out? Does this give you any useful info? Let me know how it goes!

Hi @"ThaiBill", thanks for reaching out! Our camera uploads feature actually uploads photos and videos taken from your 'camera' and your 'screenshots' albums on your mobile device. Did you take a look at this feature? Are you seeing a different behavior? Keep me posted!

Thanks for the update on this, @"MonikaE"! Can you please try a more advanced reinstall of the Dropbox application, to see if that helps? Also make sure to try and temporarily disable any third party apps like an antivirus or firewall that you may have.

Hey @"PinkyL86", thanks for your post! Can you tell us how large is the file you're trying to download (in size, not length)? Is it larger than 20 GB? Also, can you please send me a screenshot of the error message, so I can check it out? Thanks!

That's because of the computer backup feature. But it's strange that they are still syncing, if you uninstalled the Dropbox app and deleted the account. If you delete a file from the 'My PC' folder in your Dropbox, does it also get deleted from its original location on your desktop?

Thanks for the update! That's great to hear! If you need anything else, make sure to give us a shout. Have a great weekend!

Thanks for the update on this, @"thestranger90". For our website, can you try using a different browser or an incognito/private browsing window, to see if you have different behavior? And on your mobile device, can you try uninstalling the Dropbox app, restarting the device and then reinstall the app, to see if that helps?…

Hey @"Retta", thanks for joining us on the Dropbox Community! Can you please follow the steps found in this article, to see if you can add Dropbox to your files app? Let me know how it goes!

Thanks for the update on this! It does sound like it has to do with the device. Try restarting it to see if that helps.

Hey @"MonikaE", thanks for reaching out! Can you actually check the sync status of the Dropbox app, by hovering your cursor over the Dropbox icon in your system tray? And can you also confirm that you have the correct system requirements to run Dropbox on your computer after your OS update? Let me know what you find!

Thanks for the screenshot! Just to check, can you try to login through our website instead and try the 'forgot password' option, to see if you'll receive a password reset email? If not, can you try manually moving your desktop files back to their original locations, to see if that works?

Hey @"Nepxh04", welcome to Dropbox and to our Community! Can you please clarify how you're uploading your files? Are you using a browser or the Dropbox mobile app? A screenshot of this error would also be very helpful, if you can send one. Thanks!

Hey @"Sweet_dee63" and @"thestranger90", thanks for reaching out! Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website? If it's the mobile app, what's your device's OS, Android or iOS? Keep me posted!

Hey @"banditan", welcome to our Community! Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account? If you only have 2 connected devices, can you please clear the Dropbox app cache from your device settings, restart the…

Hey @"gtlittle", thanks for reaching out and happy Monday! What you described is exactly what you need to do. You'll need to sign out of the Dropbox application on your old desktop. This will disconnect the computer from your account. Then, you'll need to delete the Dropbox folder with the old files and sign back in. This…

Sure thing, Roy, I just reached out to you, so make sure to check your email!

Hey @"Jason30", thanks for joining us on the Dropbox Community! It sounds like you enabled the computer backup feature on your Dropbox application. You can disable it and move your files back to their original locations, though, by following the steps here. Let me know if you have questions!

Alright, Ray, thanks for keeping me up to date with this! If you see that the problem returns, make sure to let me know. Have a great weekend!

There aren't really any benefits to having a free team vs. having two free personal accounts, but of course that's up to you! Would you mind clarifying one thing, though? You said in your first post that when you put in the info to update your email address, you get a message asking you to join a team you were invited to,…

No worries! That's true, if you want the Desktop, Documents and Downloads folders of both computers to sync to your Dropbox account, the computer backup feature needs to be enabled on both computers. You can check the devices that are connected to your Dropbox account, in the security tab of your account settings.

Thanks for updating me on this, Roy! Can I reach out to you via email, on the address you have here on the Community, so we can look into this a bit more?

Hey @"alextanalextan", welcome to our Community! Would you mind clarifying what you'd like to do? Would you like to upgrade to Dropbox Business to have live support available? And can you please elaborate on what you'd like to do with the Dropbox app a bit more? Thanks!