Hannah Dropbox Community Moderator

Hey @"mikeystrikey", thanks for commenting here! Actually, if you have a Dropbox Basic account, you can't have more than 3 linked devices to your Dropbox account. So, you don't need the linked accounts page, but you need to go to your security page and unlink an older device from there, to connect your new computer. Let me…

Hey @"tjanderson", thanks for reaching out and sorry for the delay! It seems that this change was implemented to simplify things with the computer backup folders. The folder of the first computer that is connected to the account is named 'Mac' and the next one 'Mac (2)', etc. This cannot be changed at the moment and the…

Hey, sorry for the delay here! So, it seems this is a change to help simplify things, but the folder name cannot be altered. The first computer to get connected to the account is the one named 'Mac' and then the next one 'Mac (2)' and so on. I will however, pass your feedback about this to the dev team. If there's anything…

Thanks for the update on this and I hope you've had a great weekend! I do understand what you mean and I will definitely pass your feedback along to our team. However, I'm happy to see that you were able to figure this out and were able to delete your files. If there's anything else you'd like to ask, make sure to let us…

Thanks for the update on this, and sorry for the delay. The strange thing about this is that the syncing status of the application indicates that the file is getting downloaded to the computer. Switching a file to online-only, wouldn't appear as 'downloading'. Is this the computer you added the file from? Or is it a second…

Happy to see the issue is resolved now, Michael and sorry for the delay! There's really no specific cause to this, but it's a good troubleshooting step, whenever you have an issue with a file not opening, to just drag it out of the Dropbox folder and back in. Or quit the app and see if the issue persists without it. In any…

Hey! Sorry for the delay here and happy Monday! I just found a thread that will give you some interesting info on what you described, so you might want to take a look. Other than that, we do appreciate the feedback and I will gladly pass it along to our team!

Hey @"pasq", thanks for the nudge here! Do you see the small Dropbox icon in your computer's menu bar at the top of your screen? If not, can you reinstall the application, to see if you'll get the Dropbox menu options back? Let me know how it goes. 

Hey @"divakar", thanks for commenting here. Can I email you, so we can look into this?

Hey @"Tim T." and @"MikeB2", thanks for reaching out. Can you try the steps here for a more advanced reinstall of the Dropbox application, to see if that helps? Let me know how it goes. 

Hey @"ButtonsK", thanks for commenting on this thread! After selecting the photos you want to delete, try scrolling all the way up and you'll see a few options like 'copy' and 'move'. Next to those, there should be a '...' (ellipsis) button with a few more options, 'delete' being one of them. If you don't see any of this,…

Hey @"Tahir Saleemi", thanks for reaching out! Are you having this problem only when opening the link from the Excel or Word files? If you copy the link somewhere else and click on it, does it open? Can you also send me a screenshot of the error message, so I can check it out? Thanks!

Hey @"Michael A.33", thanks for reaching out! I appreciate the screenshot as well! The files that are giving you this error, are they local or online-only? If they are online-only, make them local first and then try to open them, to see if that helps. If they are local, try moving them out of your Dropbox folder to another…

Hey @"dazdagen", thanks for your post and happy Monday! Switching a file from local to online-only shouldn't take that long. What's the sync status on the Dropbox app now? You can see that, if you hover your mouse over the Dropbox icon in your system tray/menu bar. Can you also try restarting your computer to see if that…

Thanks for the update. I'm afraid uninstalling and reinstalling is a very important troubleshooting step. If you have 3 devices you're fine to do it! The problem would be if you had more than 3, as 3 is the limit for free accounts. Let me know how it goes. 

Hey @"erzzzzzzz", thanks for commenting on this thread. Mind if I reach out to you via email, so we can look into this together? Let me know!

Indeed, when the Dropbox application syncs, it starts with all the folders and then syncs the files from the smallest to the largest. Also, the transfer speed depends on how quickly your computer processes and compresses the components of the files to make them available to be uploaded. The app will also upload smaller…

Hey @"Hal MacLean", thanks for reaching out! Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer? Let me know what you find. 

Hey @"CaptainHowie", thanks for posting in our Community! This is indeed a strange situation. If you're not on a free Basic account or have less than 3 devices linked to your account, can you try uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if that helps? Let me know what happens!

Hey @"PunkyFickle", thanks for joining us on the Dropbox Community! We really appreciate your feedback on this. While you can't actually sync local versions of your Dropbox files on your phone's memory at the moment, there is a similar idea, which you can find and up-vote here. And you never know, it might get implemented!…

Hey @"the_ood", thanks for the post and happy Friday! I'm afraid that the name of the backup folder cannot be changed currently. I will, however, pass this along to our devs team for consideration! If you need anything else, make sure to let us know.

Absolutely, I just reached out to you, so make sure to check your email!

Hey @"schmidtsp", welcome to the Dropbox Community! Can you let me know the sync status of the Dropbox application on your computer? You can check that by hovering with your mouse over the Dropbox icon in your system tray. Also, do the files in your Dropbox folder have syncing icons next to them? Green check marks or blue…

Hey @"Limewire", thanks for joining us here on the Dropbox Community! Your setup seems a little complicated, so I'm not sure this has to do entirely with Dropbox. Dropbox doesn't set caps on the sync, but syncing is a complex process, it's not just a transfer of the files. During syncing, files are divided into components,…

Sure thing, John. I hope you had a great weekend! Also, I reached out to you, so make sure to check your email. Thanks!

That's great, thanks for all this info, Tom! This could prove useful for other users as well. If you need anything else, make sure to give us a shout. Have a great week ahead!

Hey @"burakckrrr", thanks for reaching out to our Community. If the SMS takes a long time to arrive or doesn't arrive at all, you might need to use an offline code generator. Can you check this article for some more info on what you need to do? Let me know how it goes. 

Thanks for the update on this and I hope you had a great weekend! Can I actually reach out to you via email, to the address you have here on the Community, so we can look into this a bit more?

Hey @"johnab", thanks for commenting here. Can I reach out to you via email, so we can look into this?

Thanks for this update, Tom! After you rebooted, does the error message mention another app instead of Dropbox? Or did you get the same error message?