Hannah Dropbox Community Moderator

Hey @"Astrojon917", thanks for posting today! When you say that you paid for an upgrade, but still have no space, could you let me know which plan you paid for? Which plan do you see in your account settings and with how much space, please? I'll happily look into this for you as soon as I have this info, thanks!

Hey @"simonellery", thanks for posting and happy Monday! Sometimes, when a file is very large and your internet connection isn't that good at the moment, the file won't be instantly downloaded with a double-click. The workaround for this, is what you're already doing (right click> Smart sync> local). Can you check your…

No worries! Did you reply back to me?

That's perfect, Rejith, thanks for the update! Happy to see you're now able to use the integration as normal. If you ever need anything else, please make sure to let us know!

Hey @"Katrinka", thanks for joining our Community! Do you see this error message, when you open the link and the file is not even previewable? Or are you getting it after you have downloaded it and are trying to open it? Can you also send me a screenshot of the error, so I can take a look? Thanks!

I did email you, would you mind checking your emails again? I reached out to the address you have here on the Dropbox Community!

Thanks for updating me here, Joseph! And if you select your files, right click on them and choose 'Smart sync' > 'Local', do they get downloaded?

Great, Rejith, make sure to let us know if there's any issue after you do that!

Hey @"Joseph Parks", sorry to jump in here. Can I ask a couple of things, so I'm clear on what happened exactly? Were your desktop files all moved inside the Dropbox folder? Or did all your Dropbox files get the cloud icon on them and are no longer available locally on your PC?

Hey @"ZZ-3628", sorry to just jump in here! I'm taking over your case from @"Jay", so I just reached out to you. Make sure to check your emails!

Hey @"Rejith Varma", thanks for reaching out to our Community. Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here. Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says? Keep me posted!

Hey @"elyograg", thanks for reaching out to our Community! We do appreciate your feedback about this situation and I'm happy you were able to eventually connect to the Dropbox application. In this page you can find the installers for the latest version of the application, both online and offline, if you need them. I will…

Sure thing! I just reached out to you, so make sure to check your emails!

Thanks for the update here! Can I reach out to you via email, so we can sort this out?

Hey @"rowoo", thanks for reaching out to our us! If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid. Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt. Keep me posted!

Syncing files locally was always intended mostly for the desktop application. The mobile app was always pretty much a mirror of the website, but I do understand where you're coming from. If you'd like, you can take a look at our App Center to see all our app integrations, in case any of them look useful.

Thanks for pinging us here @"Rayknn"! Can you please send us a screenshot of the error message, so we can check it out? Thanks!

Hey @"SURINDERVERMA", thanks for reaching out and happy Friday! Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed. Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues? Let me know…

Hey @"EricKoh", thanks for reaching out to our Community! Have you taken a look at this thread, to see if you can find some useful info? Let me know how it goes!

Thanks for the update, that's perfect! You should be good now. If you need anything else, make sure to give us a shout!

Hey @"Daniella1" and @"aewen", thanks for reaching out to us! Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works? Thanks!

Hey guys, did you try @"wescpy" 's suggestion above to see if it helps?

Hey @"dmpus", thanks for your post! Files you make available offline should be stored in the Dropbox cache, but you can still export files to your device through the Dropbox mobile app. You'll find the option to do that, if you tap the vertical ellipsis button next to each file. And you can also long press to select…

Hey @"Gold1", welcome to our Community! I'm afraid there's no Dropbox way to set new files to overwrite old ones. Perhaps you can use a third party app/service for this, but that would be out of our control or support spectrum. You can, however, post about this on our idea board. And here, you'll find some info on how to…

I do understand your view on this, TJ, and I will happily pass this feedback and your comments along to our team. If there's anything else I can help you with, please let me know. 

Happy Monday, Hal and @"leif_71", and sorry for the delay here, I was looking into this on my end. Are you still having this issue? If so, can I reach out to you via email, so we can look into this more closely? Thanks! (PS. Just let me know if the machine having this issue is connected to the @"Hal MacLean" account or the…

That's wonderful to hear, thanks for letting me know! Hopefully, everything goes as intended from now on. If you need anything else, make sure to give us a shout!

Hey @"paulieb", thanks for joining our Community! This is actually how Smart sync works. When files are switched to 'online-only', they stop taking up space on your hard drive, so they become placeholder files, with 0 kB size. Only when the files are synced locally, will they show their physical (actual) size. Perhaps…

Indeed, deleting a device from your security page, will unlink it from your account, so you were correct to go ahead and do it! Happy to see this resolved now. If you have any more questions, make sure to let us know!

Hey guys, thanks for reaching out here! Do you perhaps have an antivirus or a web security program that might be blocking the Dropbox site? If so, can you try to whitelist Dropbox on it, and see if that helps? Let me know how it goes!