Hannah Dropbox Community Moderator

Hey @"MacDropper", thanks for reaching out to our Community. You can find a list of our client releases here, however you won't be able to see the changes made on each update. Also, our client gets updated automatically, but we do appreciate the feedback on this. I will make sure your comments are passed along to the…

Hey @"Seph", thanks for reaching out! I'm afraid that the computer backup feature is currently not available to our Linux users. You can always post an idea about this on our idea board for other users to up-vote. Let me know if you have any questions.

Correct. 🙂 I just reached out to you, so make sure to check your emails!

Hey @"uknead2neaux", sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it? Also, @"jbakervt", are you still having this issue as well?

It would appear that the tagging feature is indeed available only to Dropbox Business teams at the moment. So you would have to be a member of the team, to be able to manually add tags to files and folders. If you have any other questions, let me know!

Hey @"GWFS", thanks for joining our Community today! Do you mean that you see your files first and your folders under them? And do you perhaps have your files sorted as 'Modified' instead of 'Name'? Do you see your folders if you change that? A screenshot of how your files appear for you, would also be really helpful.…

Hey @"Bulldog7", welcome to the Dropbox Community! To be able to put tags on folders/files, you'll need to access those folders or files. To access them, you don't really need to be a member of the Business team. But a team admin will need to invite you to access those folders. If they have the correct settings for sharing…

Can I actually reach out to you via email, so we can investigate on this, Simon?

Hey @"Stephen T.8", thanks for commenting! Did you correctly disable the backup feature? You can check the steps to disable it here. If you uninstalled Dropbox before disabling computer backup, you'll need to reinstall it and then disable the feature.

Hey @"skol", thanks for your post today! Do you mean that your users' email addresses will change? If your users' Dropbox accounts are associated with email addresses that use the old domain, they'll probably have sign-in issues with Dropbox. If they change their Dropbox addresses, though, to the new email address, with…

Hey @"foolio", thanks so much for posting today and happy Friday! Would you mind confirming if the 'add' button or the entire screen is grayed out when you get to that point? Can you share a screenshot with me, so I can check this out? Also, try opening the Dropbox app and use the + icon to upload the photo, to see if that…

Absolutely! I just reached out to you, so make sure to check your emails!

Thanks for the update, @"kiblets"! Rewind wouldn't undo what happened with the backup feature, but can I reach out to you via email, so we can look into this a bit more closely?

No worries, I just reached out to you, so make sure to check your emails!

That's perfect, Max, happy to hear that all is well and you got the context menu items back! If you need anything else, make sure to give us a shout. Have a great day!

Hey @"kiblets", thanks for the nudge here. Is your Dropbox application still installed on your computer and did you correctly disable computer backup, before trying to move the files back?

Hey @"arqandresrisso", thanks for the nudge, can I reach out to you via email as well, so we can look into this? And @"Dr jaswanth", are you still having this issue?

Hey @"mecanico", thanks for reaching out today! If you have a Dropbox subscription that you're going to cancel, your files will stay in the account. If however, you mean that you're going to delete your Dropbox account entirely, then your files will be deleted along with it. They won't get downloaded automatically to your…

Thanks for your thoughts on this, everybody. We are working to ensure that Dropbox, and all its features, continue to be fully compatible with all devices that run supported versions of MacOS. For the moment you will need to have Rosetta to run the Dropbox desktop client, on devices using Apple's new M1 processor. You can…

Thanks John, but I'm afraid that this is the universal link used to access the plan tab in Dropbox. This link will open up my own Dropbox plan page, not yours. A screenshot of yours would be great, though! Thanks!

Hey @"bob99", thanks for reaching out to our Community and happy Monday! Would you mind sending me a screenshot of this file as it appears on a connected device? Also, have you maybe enabled our camera uploads feature on your Dropbox desktop app? Thanks!

Hey @"MaxRavenclaw", thanks for posting and happy Monday! Is the application otherwise working and syncing as normal? Do you see the syncing icons on your files or are they missing too? And have you recently upgraded your OS perhaps? Keep me posted!

Hey @"irik", welcome to the Dropbox Community! There's no policy against using Dropbox Basic for business purposes. You can use any plan you want, as long as it suits your needs. Of course our Business plans do have more features that would be useful to a business. You can see an overview of our plans and their features…

Hey @"David M.25", thanks for reaching out to our Community! Can you try uninstalling the current version of the Dropbox app from your computer and then reinstall it from this link, to see if that works? Keep me posted!

Haha, perfect, I'm really happy to hear that! If you need anything else, make sure to give us a shout! 🙂

Hey @"kino2", thanks for the nudge here. Have you tried searching for the payment through our lookup tool?

Thanks for the update here! So, what do you see when you double click on a file? Do you get any error messages? If so, can you also send me a screenshot, so I can check it out?

Hey @"Jessieclaireb", thanks for reaching out to the Dropbox Community today! Are you trying to convert these video files through our website? If so, and you're not seeing the 'save as' option, can you use a different browser or an incognito/private browsing window instead? Let me know how it goes.

Thanks for the screenshot, Katrinka! Can you change the link from =1 to =0 and open it again? What are you seeing now? Also, how large is this PDF file?

Ehi @"alegar", grazie per la spinta qui. Invece di tenere premuta la barra spaziatrice, prova a tenere premuti i tasti "alt+H" sulla tastiera. Quindi vedi l'opzione 'fix hardlinks'? ------ Hey @"alegar", thanks for the nudge here. Instead of holding the space bar, try holding down the 'alt+H' keys on your keyboard. Do you…