Hannah Dropbox Community Moderator

Thanks for the screenshot, Lorraine, I appreciate it! The thing is that this is a window generated by your operating system, which allows you to browse and select files to upload to other sites or apps. What do you see, if you click on 'Google Drive'? Does the 'Google Photos' option appear there, perhaps? If not, since you…

Hey @"VIVIAN5", welcome to our Community! How large are the folders you're trying to download? Would they be more than 20 GB in size or have more than 10.000 files in them? If they're smaller than that, can you try again using a different browser, or an incognito window, to see if it works? Let me know what you find.

Not a problem! If you have any more questions, make sure to let us know!

Hey @"rthrech", thanks for posting on our Community. We do offer a feature called full-text search, which allows you to search files by name, extension (file type) or keyword within the file. If you're on a paid account, you should have access to it and you can read more about it here. If it's not working as expected, can…

Hey @"erkin", thanks for posting your question on our Community today! I'm afraid that at the moment, there's no way to rename the backup folders. Their names [Mac and Mac(2)], have been created so that you'll know which computer was backed up first and which second. I will however pass your comments about this to our…

Hey @"CBL70", thanks for reaching out to us! This doesn't actually appear to be a Dropbox sync icon. Have you perhaps enabled any other, third party syncing services on this computer? Can you try disabling them, to see if the Dropbox syncing icons come back? Let me know how you go.

Hey @"lorrgerr41", welcome to the Dropbox Community! Would you mind giving me a bit more info as to how you are uploading the photos? Is it from your phone, or your computer? If you can send me a screenshot with the options you see now, when trying to upload files, I would really appreciate it. Thanks!

Hey @"DigiluxAmsterdam", thanks for reaching out to our Community! When it comes to the external drive backup, even though there's no specific button, you can just delete the backup folder from Dropbox to stop the backup. Deleting it in Dropbox will only delete it from there, not your external drive. Let me know if you…

Hey @"TourAlaska", thanks for the nudge. Mind if I reach out to you via email as well?

Hey @"OsborneBox", thanks for joining our Community. Have you tried using our payment lookup tool, to find out which account the payments are for? Let me know how it goes!

Hey @"JLight", thanks for the nudge here. Can I reach out to you via email, so we can look into this together?

I see. Thanks for trying, Chris. Can I reach out to you via email, so we can look into this further?

Hey @"Ezt Keresem", welcome to the Dropbox Community. Is it the first time you're trying to login to Dropbox on this device? Can you please try to uninstall the Dropbox app, restart your device and reinstall it, to see if that helps? Let me know how it goes!

Hey @"Sintrance", thanks for reaching out about this. This is great, I'm happy to see you were able to figure out and resolve this. This should definitely prove useful for other users, in case they come across this error as well. If you have any other questions, make sure to let us know!

I see. Thanks for letting me know, Chris. How about if you try to disable Dropbox as a location in your files app and then re-enable it? Does that help?

Sorry for the delay on this, but I've just reached out to you, so make sure to check your emails!

Hey @"Ubfgii5n", thanks for posting on our Community today. I'm afraid that there's no way to hide the left sidebar in the Dropbox app on the iPad at the moment. You're welcome to post an idea about this on our idea board, though. Let me know if you have any questions!

Hey @"thiagojcsoares", thanks for posting on our Community! Are you getting any error messages, like a 'couldn't start Dropbox' pop-up? If so, can you please copy the error log from the .txt file on the error message in your next reply, so I can check it out? Thanks!

Hey @"ChrisC81", welcome to the Dropbox Community! Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps? Let me know how it goes.

Hey @"dbm14", thanks for reaching out to our Community today! Since you've already tried a few things, can I reach out to you via email, so we can look into this more closely? Thanks.

Nessun problema, Damiano, ti ho appena contattato, quindi assicurati di controllare le tue email! ------- Not a problem, Damiano, I just reached out to you, so make sure to check your emails!

Ciao @"damiano-siddi", grazie per il tuo post! Posso davvero contattarti via e-mail, così possiamo esaminare la questione insieme? Fammi sapere. ------ Hey @"damiano-siddi", thanks for your post! Can I actually reach out to you via email, so we can look into this together? Let me know.

Oh, Tom, I thought you had already tried those steps (from the hyperlinked article in my previous response in this thread) and they didn't help. So happy they worked for you, though, and big a thanks to @"amiralin"! If you need anything else, make sure to give us a shout!

Hey @"TomW3", thanks for the nudge here! I'm afraid, we can't really say for sure why this might be happening. However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email? I'd like us to look into this further. 

Thanks for the update, James and I'm happy to see that all is well. If you need anything else, make sure to give us a shout. Have a great weekend!

Hey @"marnimoo", welcome to our Community and happy Friday! Did you import this file directly from another website/service? When you download the PDF to your computer from that website, does the hyperlink work? And what do you see if you upload the downloaded version to Dropbox, instead of importing it? Keep me posted!

Happy to hear that, Pham! And you should be able to see the steps to receive a code via a mobile app in this article. If you're still having trouble getting the code and you have a trusted computer linked to this account, you can also click on the Dropbox icon on the computer to access our website. From there, you can…

Hmm, can you please hover your mouse over the Dropbox icon in your menu bar, to check the sync status of the application? Also, if you try enabling hidden files on your computer, do you perhaps see the folders then?

Hey @"cfw0047", thanks for taking the time to post on our Community! You might want to take a look at the bandwidth settings of your Dropbox app, in case there's a limit. You can change these settings, by following the steps here. Let me know how it goes!

Hey @"Jamesgangcc", thanks for posting on our Community today! If you enabled the backup feature for your external drives, but don't need it, you should be able to delete the backup folders from your Dropbox folder. See more about this here. However, can you please send me a screenshot of the message you saw, when you…