Hannah Dropbox Community Moderator

Hey @"franzxaveer", thanks for updating me about this! I know it's been a while and I'm really sorry for the delay, but I'm happy to see that the advanced reinstall did it. If you have any other questions, make sure to give us a shout. Have a great weekend!

Hey @"ckmueller", thanks for reaching out to the Dropbox Community this Friday! Is the person having this issue on a Dropbox Business account? If so, they'd indeed need a paid G-Suite account to edit the files. A Google or Gmail account won't be enough in this instance. Let me know if you have any questions or if that's…

Hey @"Piggy75", thanks for joining our Community! Are you referring to the Dropbox app on your phone? And do you have an Android phone? Do you still see your photos in the 'photos' tab? Keep me posted!

Hey @"jkj1", thanks for reaching out to the Dropbox Community! You should be able to access the Dropbox preferences from the Dropbox icon in your system tray. Once you locate them, you can follow the steps here to disable computer backup. Let me know how it goes!

Thank you for your updates here, Jessica. Can we actually reach out to you via email, so we can look into this further?

Hey @"franzxaveer", thanks for bringing this to our attention. It's really strange for a laptop to be registering as an iPhone, indeed. Can you try unlinking the device again from your security page and performing an advanced reinstall of the application, to see if that helps? Keep me posted!

Hey @"buddyboy101", thanks for bringing this to our attention. Are you searching from the 'all files' or 'home' page? Would you mind sharing a screenshot or better, a screen recording of this, so we can have a better look? Just make sure you hide any personal info. Thanks!

Hey @"Sadk", thanks for the nudge here. Have you tried opening the link from a different browser or to clear your browser's cache, to see if that helps? If you did and the issue persists, can you check with the person who sent you the link, to make sure that the file is still saved in their account?

Hey @"Roger H.15", happy Monday! Are you able to open your files when they are set to local?

Hey @"stephen_", thanks for posting your question today. When it comes to MS Office files, you can use the Dropbox Badge, so you know when someone else is on a file. For other kinds of files, there are a couple of workarounds. Dropbox Business and Professional users have the file locking option available for such cases.…

Hey @"Hoorad Farrokh", welcome to the Dropbox Community! Have you checked this article, to make sure you followed the correct steps to redeem your promotion? Let me know.

Hey @"RayH", thanks for reaching out. Did you have any issues, when this error appeared, or did it allow you to sign in as normal? And did the error message go away after you signed in? Also, make sure you try from a different browser as well, to see if you get the same behavior. Keep me posted on how it goes!

Hey @"Shakyjake64", welcome to our Community. How did you add these files to your account? The desktop app, website, or mobile app? And are they available when accessing your account online? If they are, I'd suggest you also try using a different browser or an incognito/private browsing window. Let me know how it goes and…

Hey @"Kyle mcGill", thanks for joining our Community and sorry to see you're having trouble with our desktop app. So, if I understand correctly, you never managed to perform the advanced reinstall, right? Can you try following the steps in this article to see if it helps? Keep me posted.

Sorry to jump in here too, @"LB77"! If this user has more than 300k files in their Dropbox folder, the issue should be resolved by using selective sync, to remove some unused folders. This will reduce the load of the app and it will work more efficiently.

Hey @"wiza", thanks for lettings us know about this and I'm sorry to see you've lost updates of your file. If you checked the version history for the file, and haven't found your most recent versions, it seems that your updates never actually synced to your account. Were you ever able to access your updated file through…

Sorry for the delay here! I was actually referring to selective sync, which will help lessen the app's load and basically help it perform better. Would you mind trying to see if that will help? And we'll go from there.

Hey @"ken48", thanks for joining our Community! At the moment, the web download limit for our website is 20 GB, which is probably why you're having this issue. A workaround for this could be to install the Dropbox application and use it to sync the file to your computer that way. You can read more about the application and…

Not a problem, Albert! If you have any more questions, let us know. Have a wonderful day and see you around the Community!

Thanks for the update here, guys. Can I send you both an email, so we can look into this more closely? Let me know.

Hey @"AlbertFirkettle" and thanks for commenting here. Like @"Mark" mentioned, on the Family plan, it is not currently possible to allocate a specific amount of quota to the members, nor is it allocated by default. All files added to the plan (by any member) count against the 2 TB the plan offers. For example, say that you…

Hey @"gussy", welcome to the Dropbox Community. Are there other users that are also having this issue? And are you all connected to the same network? Have you tried clearing your browser's cache to see if that helps? If not, let me know and I will send you an email, so we can look into this internally. Cheers.

Hey @"smytheville", thanks for joining our Community. I believe you should be okay to follow the instructions on the window in your screenshot. Unless you're seeing any issues maybe? Are you getting any errors from Dropbox? What's the sync status of the Dropbox app? You can see that by hovering your mouse over the Dropbox…

Do things improve, if you use selective sync to remove some folders from your Dropbox folder?

Hey @"Sambosam", thanks for posting your query to our Community. To give you some info on this, as of January 17, 2022, the Dropbox desktop app only supports Finder and the menu bar, and the desktop app window is no longer available. You should have received an email about this at some point, but not to worry! Your content…

Hey @"jonnz", thanks for your comment here. It sounds like you have two Dropbox accounts, a paid one and a free one. If you login to Dropbox with the email address you saw when you looked up the payment, you will be able to access your paid account and your files.

Hey @"SherryJ", thanks for your nudge. Since you're on a Windows computer, please do send along the error log from the error message you received, so we can investigate. Thanks!

Hey @"msmorto92", sorry to jump in here. Another odd thing is that your Dropbox folder on your Mac was initially 1 TB large and now it's gotten down to 231 GB. How did this happen, did you do something on your end? Selective sync would remove folders from the Dropbox folder, but 1 TB of space is too much, when the website…

Hey @"hunterm", sorry to jump in here. Are you currently posting while logged in to the account that has the issue? If this is an issue that this other user is facing, they (or you) would need to contact us from their account, like Megan suggested. And if it's a paid account, you'd also be able to access live support, so…

No worries, Joe, I just reached out to you, so make sure to check your emails.