Hannah Dropbox Community Moderator

Thanks for updating me here. Can I send you an email @"BC17" and @"Jon R.17", so we can look into this internally?

Sorry for jumping in here @"HaseebMIT". It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end. Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue. Thanks!

Have you refreshed your file explorer, by restarting your computer at all? Also, if you quit/close the Dropbox app, does anything change regarding the file search?

Thanks for the update here! Did you use an Android or iOS device to start the trial? If it's an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

Thanks for the nudge here, @"mwaters5". Can you please clarify what you mean when you say that it won't let you reinstall the application? Are you getting some kind of error message? Can you try to download the installer from this link, to see if that helps?

Hey @"rmc40", sorry to jump in here! If you got an error, it's possible that the trial never went through. Or do you see that you're on a trial somewhere in your account? Also, where did you start the trial from? The Dropbox site or the mobile app?

Thanks for the updates here! Hmm, what is the status of your Dropbox application? You can see that by hovering your mouse over the Dropbox icon in your system tray. And do you mean that you and your boss are both accessing the same Dropbox account from different computers? Does this document appear when your boss accesses…

Hey @"BC17", sorry to jump in here. Would you mind trying a more advanced reinstall of the app, to see if that helps?

 Hey @"BKFC", thanks for posting to our Community today. We do appreciate your feedback about this. I will definitely pass your comments along to our team. The process you mentioned, won't re-download all the files from your online account, but will just index the changes. Of course, since the old Dropbox folder hasn't…

Hey @"amalb", sorry for jumping in here. I'm afraid there's no way for you to check how many accounts you might have created. A workaround would be to try to sign in with each of your email addresses, try the forgot password option and check if a password reset email reaches that address. Regarding your files, have you…

Hey @"jessifishman". thanks for bringing this to our attention. Can you confirm if the issue is only with searching for the files? Otherwise, if you try to locate them manually, are you able to see them in your Dropbox folder? For the files that are online, but not in the Dropbox folder at all, can you check if they…

Apologies for the misunderstanding, Ivor and thanks for replying back to me! I've just sent you an email, so we can investigate together. 🙂

Hey @"iamaueey", thanks for coming to us with this. This probably has to do with the fact that you uninstalled the Dropbox app, without disabling backup first. Have you tried looking in your deleted files page in Dropbox or your trash, to see if you can find the folder there? Let me know and we'll take it from there.

Hey @"ivorhession", sorry for the misunderstanding. I have sent an email to the address associated with the @"yenohos" account, the user that originally created this post. Your reply made me think that you were the same person, replying from a different account, is that not the case?

Hey @"MarSD", thanks for bringing this to our attention. Are you seeing this behavior on the Dropbox website, or your local Dropbox folder? If it's on the website, can you try from a different browser or an incognito/private browsing window, to see if that helps? Keep me posted.

Hey @"busyinla", welcome to the Dropbox Community. The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings. You'll find the preferences after clicking on the Dropbox icon in your system tray. Let me know how it goes!

I've just sent you an email, so make sure to get back to me when you have a chance!

Hey @"mosn", thanks for posting on our Community! You're probably referring to the new release of Dropbox Paper, which is automatically available to our new users. This is slowly being rolled out to our older users as well. You can read more about this here. Let us know if you have any questions.

Hey @"bibotheghost", thanks for bringing this to our attention. Do you see the same behavior, if you open the file using a different browser or an incognito/private browsing window? And what if you view the Dropbox version history for the file, do the changes show up there? Keep me posted!

Hey @"AndrewD2", thanks for letting us know about this. Can you clarify if you're seeing this behavior only in Finder or our website as well? Have you tried restarting your computer or the Dropbox app since this started happening? Let me know and we'll go from there.

Hey @"MN Photos", welcome aboard the Dropbox Community! Are you currently on a Dropbox Professional or Business subscription? The watermarking feature is currently available only for those plans, so perhaps that's why you can't see the option.

Hey @"HarryBagg", thanks for posting today! Would you mind clarifying the process you're following a little bit? Like, how are you saving files from your Paper doc to Premiere Pro? Any screenshots you can send me, so I can get a better visual, would also be really helpful. Thanks.

Hey @"yenohos", it sounds like your payment was voided, instead of refunded. That's why it hasn't appeared back in your available funds, because it might still be in a pending state. You'll need to contact your bank, so they can move the amount out of a pending state.

Hey @"Aurora69", thanks for bringing this to our attention. I moved your post to this thread, as this looks like a similar issue. Can you please try the steps in the accepted solution by my colleague Walter, to see if they help?

Thanks for the update! Can you let me know what version of the app you have installed and also what OS version you have, please?

Hey @"ivorhession", thanks for reaching out to us today. Can I actually reach out to you via email, so we can investigate on this further? Let me know!

Hey @"Marc IL", thanks for reaching out to our Community. A URL of a file or folder will definitely open only the online version and only for the person who is logged in to the account the files are saved in. If you want to use links, as a workaround, you can use a Dropbox shared link, which is used for sharing…

Hey @"DoW", thanks for the nudge here. Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

Hey @"felixelaeis", sorry to jump in here. Can you please send us a screenshot of the error message, so we can look into this? Thanks!

Hey @"Checkmate Bishop", thanks for reaching out. I moved your post to this thread, as I believe you're referring to the same situation. You should find some useful info here about this in Walter's reply, but do let me know if you have any questions.