Hannah Dropbox Community Moderator

Hey @"silvi3", thanks for the info and the screenshots! Is it possible that the folder your colleague is trying to share, contains other folders that are already shared with other people? If that's the case, she won't be able to share that folder with edit permissions. See this article for more info and workarounds.

Hey @"Quuzuu", thanks for letting us know about this. Are you able to locate this file in your local Dropbox folder? If so, can you just drag it out of Dropbox with your mouse and then drag it back in, to see if that helps? Let me know what you find.

Can you check if you're signed in to the correct Dropbox account, @"ARCHIVOfis"? As for you @"ycova00", you will definitely need to reach out to our support team and let them know what happened. They'll be able to help you out. Let me know if you have trouble reaching out to them.

Hey @"nicoloceneda", thanks for bringing this to our attention. I'm assuming you're having this issue on the Dropbox website, right? Have you tried using a different browser or an incognito/private browsing window, to see if that helps? Let me know how it goes.

Hey @"SandraKim", thanks for the comment. This usually happens due to lack of Dropbox space of the people you're sharing files with. If they can access them as normal, it means they have enough space. If they don't have enough space and you have a Dropbox Business team, they're prompted to join, so they can have enough…

Hey @"dazoom", @"iksor" and @"Vahab Solgi", thanks for alerting us to this. Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?

Hey @"Tony K.16", thanks for the comment here. These look like they might be system files that are trying to sync to your Dropbox. Did you perhaps enable the computer backup feature on the Dropbox application? Do you have a 'PC' named folder in your Dropbox folder and are you able to locate these files there?

Sorry to jump in here, @"rlloyd" and sorry to see you're having trouble. Do you have access to your Dropbox accounts, both free and paid? If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use. Then, you can…

Thanks for the screenshot, @"mev9313" and sorry to jump in here. Can you also send us the ticket number from your communication with our support team, so we can take a look into that as well? Thanks.

Thanks for the comment here, @"xxyyzz" and sorry to see you're having trouble. Can you try to reset your password again, from a different connection or network, to see if that helps?

Hey @"spikehead9", thanks for bringing this to our attention. Are you having this issue on Safari or a different browser? If you use a different browser, does it work? And are you trying to preview files that are saved to your Dropbox account, or did someone share these files with you through a link? Let me know and we'll…

That's awesome to hear! And not a problem at all! If you need anything else, make sure to give us a shout. Have a great day!

Sorry to jump in here, @"pdx_user". Would you mind sending over a screenshot for where you see this notification, so we can look into it? Also, this might be a cache thing. If you want you can clear Dropbox's cache, to see if that helps.

And what's the sync status and version of the app, please?

Hey @"luiscoles", welcome to the Dropbox Community! While there's no official integration of Dropbox with Shopify, after looking online, I was able to find a few websites referring to connecting Dropbox and Shopify. We can't be sure how this 'integration' works, but you should be able to find out more info here or if you…

Hey @"Luc-FJ", thanks for posting your question to our Community today. Would you mind giving us a bit more info on what you see? Do you not see any icons on your files at all? Or are they just different? Also, what's the status and the version of the application installed on your computer? You can see that by hovering…

Moderator edit: This post is for a feature or product we can support you with so we have moved the post to Help from the Community so you can get help from our team of moderators, Super users and other Dropbox users.

Hey @"Michael_QM", sorry to jump into your conversation with Megan. Can you please clarify the issue a little bit, though, just so that I'm sure what we're dealing with? Are you saying that if you go to the 'content' tab in your admin console, you're no longer able to search for folders? Do you not see the search bar there…

Thanks for the nudge here, @"illustratoreric". Can you please let me know what you see in that folder? Do you see your actual desktop files, or shortcuts to your desktop files? Also, if you go to your Dropbox folder, do you see your desktop files there, perhaps?

Hey @"Maggie A.1", thanks for bringing this to our attention. Can you please clarify if you're referring to videos you upload manually or videos that are supposed to upload automatically through Camera Uploads? Also, have you tried clearing the app's cache at all? You'll find that option in the app's settings. Keep me…

Thanks for the updates, @"Neil_Stanley". Did you get the chance to try the advanced reinstall, after all? Do let us know what happens, once you do!

Thanks for the update here. I do understand where you're coming from. Indeed, these two features differ, in the sense that selective sync will remove the files from the Dropbox folder completely. Whereas, making a folder online-only will just stop it from taking up space in your hard drive, but it will still appear in the…

Hey @"kkcljanice", thanks for reaching out. Indeed, would you mind sending over a screenshot of how the icons appear, so we can have a look? Just make sure you hide any personal info. Thanks!

Hey @"BobP45", thanks for bringing this to our attention. The advice you got from our support team about the number of files in your Dropbox folder is super valid. So, I would definitely suggest you use selective sync to remove some folders and bring down the file count, to see if that helps. Do let me know how it goes and…

No worries, @"Jon R.17", I just sent you an email, so we can look into this internally. Make sure to check it out when you have the time.

Hey @"digitalworker", thanks for bringing this to our attention. Are you seeing the same issue, if you try from a different browser or an Incognito/private browsing window? And can you also clear your browser's cache to see if that helps? Let me know how it goes. 

I got it, thanks! I just sent you an email, so make sure you check your inbox. 

Hey @"RCK1985", thanks for using Replay and for reaching out to us today. Do you mind if I actually send you an email, so we can look into your issue internally? Thanks.

Hey @"Anthea1", thanks for letting us know about this. I tested this on my end and I do see the x on the right of each tag. Have you tried logging in to your account through a different browser or an incognito/private browsing window, to see if you get a different behavior? Let me know what you find.

Hey @"trebit", thanks for bringing this to our attention. I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned. Are you opening the link through the Dropbox app? And can you also send me a screenshot of the error message you're getting? Thanks.