Hannah Dropbox Community Moderator

Sorry to jump in here, @"cgnerd". The process of making a file online-only and selective sync are a bit different from each other. Making a file online-only stops it from taking up space on your hard drive, but a placeholder file still remains in the folder. With selective sync you can remove entire folders off of the…

Ehi @"ADRDan", grazie per il commento qui. Come ha menzionato Rich nella sua risposta sopra, tutto ciò è accaduto, a causa della fine del supporto per i team liberi. Al momento, puoi collegare un account di lavoro e un account personale allo stesso computer, se uno di loro è un team Dropbox Business a pagamento. Una…

Hey @"bertram", thanks for reaching out. I just moved your post to this relevant thread. Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space? If so, get back to us and we can send you an email, so we can look into it internally. Thanks!

Hey @"Chetter0404", sorry to jump in here. Thanks for the screenshots you sent us. Have you tried to disable computer backup, using the steps here, to see if that works?

Hey @"ThomasGB", thanks for reaching out to the Dropbox Community today. Are you also getting the same error message? Can you send us a screenshot, so we can check it out? Also, what is the sync status and version of the Dropbox application on your computer? You can see that by hovering over the Dropbox icon in your system…

Thanks so much for keeping us in the loop, Joe! This will definitely come in useful in case another user comes across the same issue. We appreciate this and if there's anything else we can do, don't hesitate to come back!

No worries, I just emailed you, so make sure to check your inbox.

Hey @"Gazlaz", @"zoltan" and @"Jelen", thanks for bringing this to our attention. Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device? If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the…

Hey @"Gleb K.1", thanks for posting your question to our Community. Can I actually send you an email, so we can look into your query together? Let me know.

Hey @"Glen Wayman", thanks for letting us know about this. Can you try to update your billing info, using a different browser or an incognito/private browsing window, to see if that helps? Keep me posted!

Thanks for the nudge here, @"jmkUK". Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

Sorry to jump in here, @"joekur"! When you say that the application shows that it's syncing, but it's not, does it seem like it's stuck on a specific number of files? What is the exact sync status of the application and the version installed? You can see that by hovering your mouse over the Dropbox icon in your system tray.

No worries, I just sent you an email, so we can look into this together!

Sure thing, Pavlo, I just sent you an email, so make sure to get back to me, when you get a chance.

Don't worry, @"xxyyzz", we'll try our best to help you out. Are you not receiving the password reset email, on the address associated with the account you're using here, on the Community? Or is it a different Dropbox account? Can we send you an email, so we can look into this?

Hey @"Pavlo Zhyvaha", thank you for the comment. May we reach out to you via email, to look into your request? Let me know.

Thanks for the screenshot and the update. There's no specific transaction ID here, which would help us find out about this payment, I'm afraid. Is it a credit card payment, or through PayPal or maybe through iTunes?

Thanks for the nudge, @"EMarioC" and sorry for any confusion. If your business account was a free team and you had linked it with a personal account, yes, you won't be able to link these two accounts any more. A personal account can only be linked to a paid Dropbox Business account. You can read more about what happened…

Thanks for the update, David. If you go to the Dropbox app settings and clear the cache of the app, does that help?

Hey @"kkcljanice", can you test something for me? Is it possible to create a new user profile on your computer and test things out, to see if there's some kind of mis-configuration on your original user account that might be causing this?

Thanks for the nudge here, @"Kyle mcGill". If you're not able to uninstall Dropbox, please follow these steps: * Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". * Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being…

Hey @"PaulFay", thanks for joining our Community. I understand it can be difficult to use the Dropbox desktop app with multiple Dropbox accounts. However, the only way to have two Dropbox accounts on the same computer, without having to log out and back in, is if one of your accounts is a Dropbox Business one. Currently,…

Hey @"MissPaulette", thanks for the nudge here and sorry to see you're having trouble. Would you mind giving some details about the issue you're having? Have you also checked this article with info on how to use Dropbox through your Files app to make sure everything's okay on your end?

Hey @"AxelG", sorry to jump in here. If you click on the dropdown menu (arrow) next to the 'download' option, what other options do you see? And if you click on the '...' (ellipsis) button on the right side of the file name, before actually opening it to preview it, do you see the 'open in' option there?

Sorry to jump in here, @"rootsandculture". The thing is that Dropbox doesn't put any caps on the syncing speeds, however syncing is a bit more complicated process, than just transferring data. Each file is divided and compressed into hashed components, then transferred via secure data transfer, then encrypted and then…

Sorry to jump in here, @"David6162". Can you let us know what type of file this is happening to (for example .txt) and how you are editing these files? Are you using some kind of third party app?

Hey @"Myszab", thanks for reaching out to our Community today. Since the charges do not appear in your account settings, is it possible that you have a second account? You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account. Do you see the…

Hey @"wuthelotus", thanks for letting us know about this. Can you please send me a couple of screenshots, so I can look into this? One from the right click options of a backed up file in the Dropbox folder and one from the options online. Thanks in advance!

Thanks for keeping us in the loop, Neil! I'm glad to see that it works now. Make sure to let us know if anything happens, though. Other than that, have a great week ahead!

Thanks for the update here, Haseeb! We really appreciate you keeping us in the loop regarding your issue. I'm happy to see it's now resolved! If you have any other questions, make sure to give us a shout. Have a great weekend and see you around the Community!