Hannah Dropbox Community Moderator

Hey @"weiskott", thanks for joining our Community. And thanks for all the info provided, it's super helpful. Can you check if you're missing other sync icons, apart from the green check one? For example, when a file is syncing, does it have an icon on it? And what is the sync status of the application? You can see that, if…

Hey @"5yska", thanks for the nudge here. What is your computer's OS and was it recently updated? Which version of Dropbox do you have installed on the computer and what is the sync status at the moment? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

Hey @"Snooker", thanks for posting to our Community today. Would you mind sharing a bit more info on the issue? Like, a screenshot of the error message, perhaps, and where you see it, would be awesome. And how did you initially connect/login to your Dropbox through the Walmart Photo Canada website? Is it possible to…

Hey @"euanburton", thanks for reaching out to our Community. It is not possible to share backed up files any more, to ensure the security of your files, as a lot of people have very personal files saved to their desktop folders. I do understand your frustration with this, though, and I will definitely pass your comments…

Hey @"corbeyluvULS", thanks for the nudge. Have you checked the articles here, to make sure everything is set up correctly, so that LAN sync can function in its full capacity?

Hey @"Dnunes69", thanks for reaching out! Like Rich suggested, can you please send us a screenshot of the notification in question, so we can look into it? Thanks!

Hey @"READINGDESIGN", thanks for reaching out to our Community. It sounds like this has to do with our backup feature. Would you mind clarifying if you're talking about a 'My Passport' external drive? If that's the case and you enabled external drive backup for it, you can follow the steps here to disable it. Let me know…

Hey guys, thanks for reaching out to the Dropbox Community. We’re actively working on full support for macOS 12.3. With this version, you may have trouble accessing online-only files in third party apps. However, you can go to Finder and double-click to open these files. You can read more info here.

Thanks for the update, John! It would seem that this is in fact expected behavior. The workaround would be what you already suggested, which is to pause syncing while working on these files. Regarding specific times to pause syncing for, you can check out and up-vote this idea on our idea board.

Hey @"HCockburn", sorry to jump in here! Not sure if you've already done this, but have tried restarting your device, to see if that helps? If it doesn't, can you also tap on the warning triangle in the screenshot, to the right of the timestamp and send us a screenshot of what that shows? Lastly, can you try the 'Office'…

Hey @"Preston J.", thanks for reaching out to our Community. Are you perhaps looking to launch the Dropbox application interface that used to be available, that looked kind of like the website? Because that was deprecated a while ago. Now, you can only access your Dropbox files through the Dropbox folder in your file…

Hey @"TBisley", thanks for the nudge here. The email about the end of support for free teams has gone out to all relevant users, perhaps you're looking at the wrong email account? As for your emails, if you want to switch the email of your account, but it's already used by a second account, you can use a third, placeholder…

Hey @"MattFoster", thanks for posting your query to our Community. Even though Dropbox offers a backup solution, indeed, it's not a backup service in itself. However, if a file is added to Dropbox and saved in our servers, it's safely stored and easily recoverable, in case of a deletion. Have you looked into our Dropbox…

Hey @"Locura53", thanks for bringing this to our attention. Can you just confirm to me that these are the steps you followed in order to cancel the trial? Thanks!

I see, thanks for letting me know. Do you remember if you had disabled computer backup on the old computer? Do you maybe still have access to it and have the Dropbox application installed still, so that you can disable it?

Has anyone tried the suggestion by Brother, that @"hemzet" mentioned, to see if that helps?

Hey @"johnfrags", thanks for letting us know about this. Can you let me know what your computer's OS is? And also, what is the version of the Dropbox app installed on your computer? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar. Let me know and we'll take it from there.

Hey @"daveaudio", thanks for bringing this to our attention. This does look like a Google Docs error, but it's strange you only see this in Dropbox. Are multiple people working on the same file at the same time, when this happens? What if only one person edits it? Do you see the same? Keep me posted.

Thanks everyone! I've just sent you all emails, so make sure to get back to me, when you get a chance.

Hey @"Enid Pretorius", thanks for reaching out to the Dropbox Community. The tax you pay for your Dropbox subscription depends on the billing zip code or country associated with your account. You can read more about this in our help center. Let me know if you have any questions.

Hey @"FVE", thanks for the nudge. Are you using the same printer/scanner? Can you send us a screenshot of the error please?

Hey @"rr2018", thanks for the nudge here. If you sign in to the Dropbox application with the credentials of that account, are you able to switch the files from online-only to local, so that you can move or copy them elsewhere?

Hey @"bertram", I've just sent you an email, so make sure to get back to me, when you get a chance. As for you @"cyber1", @"Snapman" and @"Anahston", can we also reach out via email, to check this out?

Hey @"Neil B.18", thanks for bringing this to our attention. Would you mind giving me a bit more insight on the differences between the two computers? For example, do you see different options when you right/control click on files in your Dropbox folders? On your Mac Studio, when you double-click online only files, do they…

Hey @"isydia", thanks for reaching out. Sorry to see your colleague has trouble accessing their account. Does she have a computer linked to her account? If so, she can click on the Dropbox icon in her system tray/menu bar and then click the globe icon. This should open the web version of her account, so she can disable two…

Hey @"Iainmcc", thanks for letting us know about this. Have you checked if the application is running on your computer? Does it sync as normal? What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray? Lastly, do you perhaps have any third party file browsers? Let…

Hey anonymous, thanks for posting your question to our Community. The backup folder from your old computer will remain in your account, until you manually delete it. Have you unlinked that computer from your account yet? If not, you can go to the security tab in your account settings and click on the trash can next to it.…

Hey @"tfd0926", thanks for bringing this to our attention. Can you please open the Dropbox app preferences and see if the 'start Dropbox on system startup' option is checked? To find the preferences, click on that Dropbox icon in your system tray, then on your initials/profile pic and then on 'preferences'. If it's already…

Hey @"mikepav", thanks for reaching out. I merged your post to this thread, which seems relevant. Can you check the versions of the Dropbox application installed on your computers as well as the sync status and let me know? On Windows computers, you can see that when hovering your mouse over the Dropbox icon in your system…

No worries, @"bertram". Can we send you an email, so we can look into this internally?