Hannah Dropbox Community Moderator

Hey @"nessy_d", thanks for reaching out! Good work on figuring out what happened with your space and your external drive. We appreciate your feedback, in any case, and I will make sure your comments are passed along to our team. Let me know if you have any questions.

Hey @"Mattbulaitis", thanks for the nudge here and sorry to see you're having this issue. Are you running the most recent version of iOS on your phone and the most recent version of the Dropbox app? Have you restarted your device, since this issue appeared? You can also clear the cache of the Dropbox app from the app's…

Hey @"dvaughanle", sorry to see you're having trouble. It does sound that somehow you enabled our backup feature, for this to have happened. Is Dropbox now uninstalled from your computer? And was Dropbox backup disabled before uninstalling it? Have you searched your recycle bin or the deleted files page in Dropbox for the…

Hey @"casatik", welcome to the Dropbox Community. Can I actually send you an email, so we can look into this internally? Let me know!

Sorry to jump in here, @"Henk M."! Have you tried reinstalling the Passwords extension, to see if that helps?

Hey @"essamabdeen", thanks for posting to our Community. I appreciate the screenshot, but can you please give us some more info here? Are you having some kind of issue? Is the info in this thread perhaps what you're looking for? Keep me posted.

Hey @"nei a.", thanks for the nudge here. I've opened up a ticket for you so we can look into this further through our support channel. If anyone else is having trouble with this, please reach out to our support team and let me know your ticket numbers.

Hey @"LisaBB", thanks for posting your query to our Community. Indeed, if the person that sent you the link, deletes the file from their account, the link will break and you won't be able to access the file anymore. As for downloading the files, you can either directly download them to your computer through the browser, or…

Hey @"HippieChickTX", sorry to jump in here. Can you clarify if you're only having this issue with files that are set to online-only? Or are you seeing the same behavior with files that are available offline as well?

Hey @"Hector L", thanks for the nudge here. I'm not entirely sure how this third party service is interacting with Dropbox, however, the only way to turn off our backup feature, is to follow the steps in this article. I hope this helps.

Hey @"johnpeach", welcome to the Dropbox Community. Can you let me know if you can access our website as normal, or are you having an issue with that too? Also, is it possible that you have some kind of security app installed on your computer that could be blocking Dropbox from working properly? If you do, try disabling…

Hey @"Altendrake", thanks for reaching out to our Community. It seems that I'm able to do this, when testing it out on my end. If you tap on the "..." (ellipsis) button on the right of the file, you should be able to see an "export" option. If you don't, can you please send me a screenshot of the options you see? Thanks!

Hey @"dperonteau", thanks for bringing this to our attention. Do you have access to the email address associated with your Dropbox account? If so, I'd suggest you open an incognito/private browsing window, to try and reset your password from there. Let me know how it goes.

Thanks for keeping me in the loop here! I'm glad to see the issue resolved itself. Indeed, if both the sync icons and the context menu items were missing, the app might not have been running correctly. But I'm happy that now all is well and if you need anything else, don't hesitate to let us know. Have a great weekend! 

Awesome, and not a problem! Have a wonderful day! 🙂

Hey @"Nicola", thanks for joining the Dropbox Community! To add to what Rich mentioned, if you also have any shared folders, keep in mind that shared folders also take up space in your account. You can see how much space is taken up by shared files and non-shared files in the plan tab of your account settings.

Hey @"jackalopejackson", welcome to our Community and thanks for bringing this to our attention. Are you missing only the options to switch your files to available offline/online-only, when you're right clicking on them? Or are the rest of the Dropbox options, like 'copy/create link' etc, missing as well? Can you also…

Thanks @"neilrobertson23" for your input! And thanks Andrea for keeping me in the loop. It's strange that you're adding files in the Dropbox folder and they're randomly not syncing. One more thing I could suggest is to check for any incompatible characters in the names of the files, that might cause them not to sync. But…

Sorry to see you're also having trouble, @"Chouette" and thanks for the update, Adrian. Can you both try to disconnect your Outlook account from your connected apps page in Dropbox and then reconnect it, to see if that helps?

Hey @"rasherson", thanks for the nudge here. If you check the email address this email was sent to, is the same as the one you see in your account settings? If not, you probably have another Dropbox account that is full, under that email. Let me know if that's not the case.

Thanks for the update here, Andrea! So, if you're using the Dropbox folder on your computer to add the files, do you mean that you're adding them, but for some reason they don't sync to your account? What if you move them out of the Dropbox folder and then back in? Also, what's the sync status of the Dropbox application?…

Hey @"AndreaOB", thanks for letting us know about this. Can you give us some more info on the issue? Are you trying to upload the files through our website, through the Dropbox folder on your computer, or the mobile app? Do you get any error messages when you try? And is it possible that you've run out of space in your…

Hey @"AdrianN", thanks for joining the Dropbox Community. Since we don't really have a standalone app for Outlook, would mind giving a bit more info on the issue? Which app are you using? Do you see Outlook in your connected apps page in the Dropbox settings? And where are you seeing this error message? If you can also…

Hey @"anahitalita", thanks for reaching out to our Community. To add to what Rich mentioned, you can also use file requests. With file requests, you can request files from people and these won't take up their Dropbox space. You can read more about them and how to create them here. I hope this helps!

Hey @"Don Jensen", thanks for letting us know about this. Is your screen zoomed in by any chance? Can you send us a screenshot of how this looks for you, so we can have a visual? Thanks!

Thanks for the nudge here, @"peter true legacy homes". Are you also having issues opening Office files through our website? If you cleared the cache in Chrome, but the issue wasn't resolved, this may be because of a security setting or a plugin that you have installed. I would restore the browser to its default settings…

Hey everyone! Thanks for the nudges here. Are you all still experiencing this issue? Can you all send over some screenshots of what you see on your end, so we can have a visual of the situation? Also which version of Dropbox are you using and what's the sync status of the app? You can see that by hovering your mouse over…

Hi @"Melou", I am a moderator here on the Dropbox Community. Let me know if you're still having an issue!

Hey @"kalbrandon", I've just sent you an email, so make sure to get back to me when you get a chance. Thanks!

Thanks for your comment here, @"RCTX". We really appreciate your feedback on this matter and rest assured your comments have been passed along to our team. I have also added an internal note to your conversation with our support agent and they will be replying back to you the soonest possible. Let us know if you have any…