Hannah Dropbox Community Moderator

Sorry to jump in here, @"ALWF". Do you mean that you have multiple Dropbox folders on your computer in all those locations? Generally, only one Dropbox folder is the working/syncing one; you can find which one it is, by clicking on the Dropbox icon in your system stay. Then, click on your initials/profile pic, then on…

Hey @"LanMartuk", thanks for the nudge here. Was your account part of a Dropbox Business team and your account got deleted by the admin, or is something else that's wrong? Any additional info you can give us, would be really helpful.

Hey @"Melou", sorry to see you're having trouble. Are you having issues upgrading your account to a specific plan as well? And do you also have extended version history enabled? I've just sent you an email, @"Xeri", so make sure to get back to me when you get a chance.

Thanks for the feedback here, @"Nousmedis", I'll make sure your comments are passed along to our team. Are you also facing this issue?

Hey @"Dannemannet", thanks for bringing this to our attention. Wow, it looks like you've done quite a lot of troubleshooting already, thanks for letting us know what you tried. Can you let me know the version of Dropbox you currently have installed? And can you also send us the ticket number for your communication with our…

Hi @"aisb", thanks very much for your comments, rest assured that they will be passed along to our team. Would you mind sending over the ticket numbers from the communications you've been having with our support team? As for you @"clira", I completely understand where you're coming from, but know that we're definitely…

Sorry to jump in here, @"pmjzzz"! Did you maybe uninstall and reinstall the Dropbox app on your phone? That would also cause the offline files to stop being available offline.

Thanks for the update and the screenshot here. If you hover your mouse over the Dropbox icon in your menu bar, which version of Dropbox do you have installed and what's the sync status of the app, please?

Hey @"Xeri", can you let me know if you're trying to upgrade to a paid Dropbox Professional subscription, or were you going for the trial first? And have you tried doing this through a different browser, to see if that helps?

Hey @"stinkerbill", thanks for bringing this to our attention. There is indeed such a setting, however it shouldn't revert your files to online-only after such a short amount of time. You can see more info and how to disable it here. Let me know how it goes and if it makes any difference or not. Thanks!

Thanks for keeping us updated on this, everyone. I'm happy to see that the steps Walter linked above have been helpful. Are you still having an issue with this now, @"Mavamaks"?

Hey @"HarryH", thanks for reaching out to us. I moved your post under this relevant thread, I hope that's alright. Is it possible that you're using Passwords on 3 devices already? With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?

Hey @"KarenSW", thanks for reaching out to us. I was able to test this out on my end, but it worked for me, both when pasting from the Excel sheet itself and within Dropbox. Would you mind trying this out using a different browser or an incognito/private browsing window? Let me know what you find!

Thanks for the update, Jana! So, the Dropbox options when right clicking are only available for files in your Dropbox folder, the one you accessed from the Dropbox icon. Are you perhaps looking at a different folder path? One outside of Dropbox? Or perhaps an older Dropbox folder that no loner syncs to your account?

Hey @"mark iturzaeta", thanks for the nudge here and sorry to see you're having trouble. Is it possible that you're logged in to a different (free) Dropbox account and not your paid one? You can check that through the plan tab in your account settings here. If that's the case, do you have access/can login to the paid…

Hey @"Blackie1", did you get a chance to look for the ticket number Megan asked for? As for you, @"MoeandRob", I moved your post to this relevant thread. Can you let me know a bit more about your situation? Are you on the most recent version of iPad OS and Dropbox? Any additional info you can give me, would be really…

Sorry to jump in here, @"sam321". The Dropbox folder is a folder created on your computer when the Dropbox application is installed. In the Dropbox folder, the application syncs all the files saved in your Dropbox account. If you had enabled computer backup, that's also where all your desktop files would be. Have you…

I see, thanks for the update here. It seems that you might be on a kind of older version of Dropbox Business and might not have the updated team shared workspace. You can read more about this update here.

Hi @"jaajuska", how are you today? Can you please click on the Dropbox icon in your system tray and then on the folder icon? This should open your Dropbox folder. Is that the same folder you're having this issue with? And if you right click on your files from there, are the Dropbox options like 'send with transfer' still…

Hey @"debattwg", how are you today? Sorry to jump in, but would you mind trying from this link? You should be able to find this setting yourself in the 'settings' tab of your admin console.

Hey @"twindux", thanks for taking the time to post to our Community. Indeed, we've made some changes to file requests and you can now use naming conventions for them, with multiple options, depending on the file type. I will however, pass your comments along to our team, so thank you for the feedback. If you have any…

Hey @"Platon87", thanks for posting to the Dropbox Community. Would it be okay for me to reach out to you via email, so we can look into this internally? Let me know!

Hey @"AM1981", thanks for the update. Can we actually send you an email, so we can look into this internally? As for you @"superuser", I'm sorry to see you're also having issues. The issues you mentioned, do you experience them only when using the Dropbox mobile app on your iPad? And what kind of error messages are you…

Hey @"jaajuska", welcome to our Community! Can you please let me know if you are having this issue on all your Dropbox files? Or do you see this behavior only in your backup (PC) folder? Also, what is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray.…

Thanks for keeping me in the loop with this issue! Can you let me know what's the exact sync status of the app at the moment when you hover your mouse over the Dropbox icon? A screenshot would be really helpful, if you can send one.

Not a problem, I just sent you an email, so make sure to get back to me when you get a chance!

Hey @"AM1981", sorry to jump in here and happy Friday! Would you mind letting us know what troubleshooting steps you've already tried? Like, have you tried to uninstall the Dropbox app, restart your device and then reinstall it? Have you made sure that you have enough free memory on your device? The Dropbox app needs about…

No worries, may I reach out to you via email myself, so we can look into this?

Hey @"anabranez", thanks for the nudge here. If you entered your birth date incorrectly, you can simply contact our support team, to let them know and they'll be able to help you resolve this.

Sorry to jump in here, @"DD2022". i'm afraid that if the files themselves were never backed up/synced to Dropbox, there's pretty much nothing we can do to restore them through Dropbox. But, can you confirm that you no longer see the 'desktop', 'documents' and 'downloads' folders in the backup folder in your Dropbox folder…