Hannah Dropbox Community Moderator

Hey @"shady mohamed", thanks for posting to our Community today. You should be able to switch from monthly to annual billing from the billing tab in your account settings. Let me know if you have any questions!

Oh, that's great to hear, Jerry, I'm happy to help! Awesome that you were able to figure it out and everything worked out in the end. If you have any other questions, don't hesitate to let us know!

Hey @"katief", thanks for letting us know about this. Can you please click on the Dropbox icon in your system tray/menu bar and then click on the folder icon next to your initials/profile pic? This should open the actual Dropbox folder that is syncing to your account. Is that the old Dropbox folder? If so, are the context…

Hi @"Leonidas1994", how are you today? Are you still a member of that shared folder? If you go to your Dropbox account online, can you access the folder there? If so, you can remove your access to the folder and if your desktop is syncing properly with your account, the folder should be removed automatically.

Hey @"Jerry H.14", thanks for coming to our Community with this. When you move a file or folder out of the Dropbox folder, Dropbox considers this file or folder as deleted. So, if you're able to access it online, it makes me think that it wasn't really moved out (at least properly, as you've also realized). How large is…

Hey @"Trish4", thanks for bringing this to our attention. I'm afraid that there's no official Dropbox way to install an older version of the Dropbox app to your device. Have you tried clearing the Dropbox app's cache from the app's settings and then restarting your device, to see if that helps? Keep me posted.

Hey @"EYOSSarah", sorry to jump in here. I'm afraid that these prompts cannot be turned off, however, do you know if the person you invited to the folder have enough space to add the folder to their account? That's probably why they're seeing this prompt. If they only need to view the files, you can send them a link…

No worries, @"FrustratedUserB", yes, the Dropbox app will need to be installed, so you can follow these steps. As for you @"Janinec", can you maybe tell us a bit more about your issue? Have you followed the steps here to disable our backup feature, after realizing that your desktop and documents folders were backed up to…

Hey @"TTKK", thanks for posting your query! Since you've already paid for your Plus subscription, which hasn't expired yet, you'll be paying a prorated amount. It looks to me like you'll be paying for the amount of the monthly Family plan, minus the percentage of the remaining days of your current yearly plan. Not sure if…

Hey @"Lilrob69", thanks for reaching out to the Dropbox Community! I moved your message to this thread, where you can find the steps to change the email address on your Dropbox account. Let me know if you have any questions.

Hey @"Dodgyracer", thanks for letting us know about this. This might actually be a Microsoft issue, but let's see what we can find out. Does the name of this folder contain any incompatible characters perhaps? Also, what is the sync status of the Dropbox app? You can see that if you hover your mouse over the Dropbox icon…

Hey @"dw23" and @"CW11", thank you for bringing this to our attention. Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior? Keep me posted.

Sorry to jump in here, @"JimL from HB". Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

Hey @"MarcinM" and happy Friday! I'm jumping in here as well. Do you still have that email you received? Can you check where it came from? Was it one of the official domains that Dropbox uses or does it look like a phishing email? Also, is your account name still 'daskip'? Can you check your account settings for that?

Thanks for the clarification here. Can you please try the following steps, to see if they help? 1. Click the Dropbox icon in your system tray. 2. Click your profile picture or initials. 3. Click Preferences. 4. Click the Accounts tab. 5. Press 'alt+H'keys and at the same time click the Reset OS folders locations button. 6.…

Thanks for the nudge here, @"Manuelcorde". Are you still having this issue or did you manage to resolve it? If you click on the Dropbox icon in your system tray, then on your initials/profile pic and then on 'view sync issues', you should be able to see these kinds of issues. Let me know what you find.

Hey @"Chad B.2", thanks for reaching out and sorry to see you're having trouble. Firstly, can you let me know if you're trying to share a link to a folder or to a file? If it's to a folder, are you the owner or a 'can edit' member of the folder? And are you seeing this behavior with all your folders/files, or just specific…

Hey @"DeepaM", thanks for reaching out to us! There's no specific update we can share at the moment, but you can always refer to this page. Any changes or news about internships will be posted there, so keep an eye out for them! Let me know if you have any questions.

Thanks for the nudge, @"hal-ueda", and sorry to see you're having trouble. Did you check out the info in the thread above? How about this article?

Hey @"jayflower", thanks for posting to our Community. YNAB is a third party app we don't have an official integration with, but let's see what we can find about this. Do you have the latest version of the Dropbox and YNAB apps installed on your phone? If you clear the cache on the Dropbox app from the app's settings, and…

Hey @"WAS48", how are you today? Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email. About the photos though, do you know their exact location in your account? Which folder are they in, is it perhaps a folder you're…

Hey @"Xan_Sedov", welcome to the Dropbox Community! Would you mind clarifying what you mean by "green bird"? A screenshot would definitely help us look into this, if you can send one. Thanks.

Hey @"ltg444", sorry to jump in here. Can I actually reach out to you via email, so we can look into this internally?

Hey @"Barbara53", sorry to jump in here. I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance. 

Hey @"psiboxer", thanks for bringing this to our attention. I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior. If so, you can try clearing the cache of your browser, which should help. Let me know how it goes!

Thanks for the update here, Henk! Do you mind if I reach out to you via email, so we can check this out internally?

Have you tried clearing your browser's cache, to see if that helps, @"nbf_menuna"? I'd also suggest you try from a different browser or a private browsing window.

Hey @"Tobyh", thanks for letting us know about this. Is syncing still stuck on this specific number of files? What's the current syncing status and Dropbox version, when you hover your mouse over the Dropbox icon in your menu bar? Have you tried to quit the Dropbox app and then restart it, to see if that helps? Keep me…

Hey @"jare1099", thanks for bringing this to our attention. I have moved your post to this thread, since it's about the same issue. Have you tried any of the troubleshooting steps provided here, like trying from a different browser or from incognito? Did you also try to clear your browser's cache? Let me know.

Hey @"Xinyao", thanks for joining our Community. What you're seeing, means that the person who shared this link with you, has deleted it. Maybe they deleted the link, or the file itself from their account. You'll need to contact them and ask them to share it with you again. Let me know if you have any questions.