Hannah Dropbox Community Moderator

Hey @"mebrooks", thanks for taking the time to post to our Community. Can you please clarify with me exactly what you'd like to do? Are you trying to back up the Desktop folders of this new computer to your Dropbox account? If so, you'll need to turn on the backup feature on this computer. Are you missing other Dropbox…

Hey @"johnrinek", thanks for taking the time to post here! Are you seeing the green check mark in the white circle on files as well, instead of just folders? Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well? Also, is syncing up to date on your Dropbox app? You can hover…

Hey @"Frennys", thanks for posting to our Community. Would you mind sending over some screenshots of the changes you see? That way we can get a better understanding and a visual of what you mean. Thanks in advance!

Hey @"zekka82", thanks for the nudge on this. I've actually moved your post to the relevant thread. Would you mind letting me know which browser you're using and which version? Thanks.

Hey @"nikki6", welcome to the Dropbox Community. Did you receive an email about this? Did it say that your Dropbox is full? If you could send me a screenshot of that message, that'd be really helpful. Also, what do you see if you check the plan tab of your account settings? Do you see your extra space there? Keep me posted.

Hey @"JaneLH", thanks for joining our Community! Can you please guide me through the steps you followed for this? How did you add your files to your Dropbox account? And do you see that they're fully uploaded, when you look at your account online? Keep me posted and we'll go from there.

Hey @"mikeproducteng54", thanks for bringing this to our attention. Do you maybe have a screenshot of the error message you're getting? Also, is Dropbox currently installed on your computer and if so, what's the sync status of the app? You can see that by hovering over the Dropbox icon in your system tray with your mouse.…

Hey @"Jacintha" and @"sracinez", thank you both for bringing this to our attention. Can you give us some more info on what you see? Are you getting any error messages when trying to open the files? If so, please send over a screenshot, so we can check it out. Also, are you having this issue on all your PowerPoint files or…

Hey @"Megrstephens", thanks for coming to us with this. Can you double-check if you have the latest version of the Dropbox app? Do you see any updates in your app store? And is the alphabet slider currently working, but only for files? Or has it disappeared completely? Keep me posted.

Hey @"Beckydundee", sorry to jump in here. If I understood correctly, you want to download some Dropbox files to your computer, right? You can do so, by following the steps here.

Hey @"boonwd", thanks for letting us know about this. Would you mind sending over a screenshot, so we can check out the "small file cabinet" icon you mentioned? Also, is it possible that the files in question are currently in "online-only" state? If you right-click on them and choose to make them available offline, does it…

Hey @"achubb", thanks for posting to our Community. You are all members of a Dropbox Business team, right? Did the team admin look in the members tab in their admin console to see the state of this member? The admin can filter the members from the options on the right and, and if this particular member is suspended, they…

Not a problem! Let us know if you run into any other issues or need any help. Have a wonderful week ahead and see you around the Community! 🙂

Hey @"Thamsanqa Xekiso", thanks for reaching out to us. Do you mind if I send you an email, so we can figure this out in private? Let me know!

Hey @"Sunny7", thanks for reaching out to the Dropbox Community. It sounds like you had enabled our backup feature on the Dropbox application, when you had it installed. This would have moved your desktop folders' paths to Dropbox. Can you try the steps in this thread, to move the paths of the desktop folders that are now…

Hey @"exx", how are you? When do you experience this issue? When you reboot your computer? Do you perhaps have an antivirus installed on your computer, that might also be looking into your Dropbox folder?

Thanks for keeping us in the loop, Katie! I'm glad that with Jay's help we were able to figure this out. You can read more about symlinks and this hidden Dropbox folder and instructions on what to do, here.

Thanks for the update, Amanda, no worries! Have you tried this from a different browser or an incognito window, to see if you get a different behavior?

Hey @"Marizon", thanks for the nudge here. We really appreciate your feedback on how the Vault works, I'll make sure your comments are passed along to our team. About the moving/copying situation, can you please first tell me how you initially added the folder into your vault? Did you use the Dropbox folder on your…

Hey @"General Stix" and @"keithfkelly", sorry to see you're having trouble with this. Can you let me know what troubleshooting steps you've followed so far? If you're on a paid plan, have you also tried contacting our support team about this?

Sorry to jump in here, @"Arjun S.". This does sound very strange. So, if I understand correctly, you add files using the mobile app and they sync to your laptop, but if you add files from the laptop, they don't sync to your mobile app? What do you see in your account online? Do changes you make on your laptop sync there?…

Hey @"aa592", thanks for bringing this to our attention. Are you seeing this behavior in the camera uploads folder? Or other folders as well? Can you send me a screenshot of this error message? And can you clarify what you see on the website? Do the photos not appear at all, or do you get the error there too? Keep me…

Hey @"Angela Peacor", sorry to see you're having trouble with this. Have you tried clearing the cache on your browsers, to see if that helps? 

Hey @"areedREVEL", thanks for bringing this to our attention. Are you seeing this issue only when using our desktop app? How about our website?

Sorry to jump in here, @"DVMSx". The Dropbox Plus plan, which, as I understand it, is what you had, was updated to 2 TB from 1 TB a few years ago. This change happened for all our users, so the extra TB wasn't a promotion, it's an upgrade to the plan itself. Now, when the payments for a subscription stop coming in, the…

Thanks for the info and the screenshots, Katie! I'm still a bit confused over the locations of each Dropbox folder. Can you give me the exact folder paths for both the old and the new Dropbox folder? Because the fact that the old folder is syncing, would only make sense if it's inside the new folder.

Hey @"HenryS90", thanks for reaching out to us. Would you mind clarifying what you mean by 'pass recovery words'? Are you referring to the two-step verification code? Any additional info you can give me, would be really helpful. Thanks!

Hey @"tarunpande", thanks for the nudge here and sorry to see you're having trouble with this. Do you have a ticket number for your communication with our support team, so we can investigate on our end?

Thanks for the update here, Katie. This does sound super strange. So, if you add a test file to the old Dropbox folder, does that file sync to your account? Do you see it when you go to dropbox.com?

Hey @"aisb", sorry to jump in here and sorry for any inconvenience. I can see on the ticket you provided, that the specialist you're in contact with has replied back to you, with further steps. If you can reply back to them, this would definitely help them gather more info in order to resolve your issue the soonest…