Hannah Dropbox Community Moderator

Hey @"jawan", sorry to jump in here! Are you still having an issue with this? Do you still need us to reach out again?

Not a problem, Gary! Happy to see that the issue was eventually resolved. If you need anything else, make sure to give us a shout. Have a great day!

Sorry to jump in here, @"mimicohero". No worries, if you have the billing info attached to the payments you've made, we should be able to look up the account and cancel the subscription. Can I reach out to you via email, so we can investigate?

Hey @"Mvj15208" and @"katehannigan"! Do you know how much available space you have on your mobile devices? Also, have you checked if you get the same behavior when using the Dropbox website or the local Dropbox folder on your computer (if you're using our desktop app)?

Sorry for the delay here, @"Jay19741" and @"Iniesta". Can you let me know if you're still having trouble with this?

Hey @"HK5", thanks for the screenshot, but I'm afraid it isn't giving us much to go on. Can your check your plan tab, to see if any of this space is taken up by shared files? Also, is it possible that you enabled our backup feature at some point?

Hey @"lihaolin1991", sorry to see you're having trouble accessing your account. Once you create your ticket, like Mark suggested, do give us the ticket number, so we can look it up in our system. Let me know if you come across any trouble.

Thanks for the update, Dibbs. I'll have to insist that the culprit is the number of files in the Dropbox folder. I wonder if moving some files out of the Dropbox folder, would help, if you're willing to try. You can move them out, apply the selective sync settings to reduce the number of files and then add them back in.

Hi there, @"Janinec"! Sorry to see that your files are missing. So, they do not appear in your deleted files page at all? How about your events page? Do you see any deletion events related to the particular files? Have you also checked your computer's trash/recycle bin, to see if you can locate them there?

Not a problem, sounds good! Let us know how it goes!

Hey @"ActorNerd", thanks for bringing this to our attention. Which version of Windows is this particular computer running? And is Dropbox working/syncing as normal on that computer? What's the sync status when you hover over the Dropbox icon in your system tray with your mouse? Keep me posted and we'll go from there.

Hey @"ROSSH32", thanks for taking the time to post your question today! Are you referring to normal folders shared between the family members? If so, you can change the permissions on the folders, by following the steps here. When it comes to the Family Room folder though, edit access is the default. You can read more…

Hey @"quangtam159", let's see what we can do about this. Do you still have the Dropbox icon in your menu bar? If so, what do you see why you hover your mouse over it? Can you also clarify if your sync icons disappeared completely or just changed/seem different? And can you please give me the ticket number for your…

Sorry to jump in here, @"RayhanHosain"! Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out. Can you please send us a screenshot of what you see on this page?

Hey @"PDub81", welcome to the Dropbox Community. Sorry to see you're having trouble with our application. Have you tried the offline installer for Windows to see if that works? Let me know how it goes.

Perfect, I'm glad we figured it out! Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.

Not a problem, Bela! You can follow these steps to see if you can restore your desktop folders to their original locations: * Right click the Desktop/Downloads/Documents folders * Choose "Properties" * Go to the "Locations" tab * Choose to reset to default location. And can you check your connected devices in your account…

Hey @"Dibbs", thanks for the nudge here and sorry to see you're having trouble with this. Have you tried using selective sync, to reduce the number of folders, and see if that helps speed up syncing for you? 3 million files is way above the 300k (soft) limit that the Dropbox app can handle, so reducing the number of files…

Sorry to jump in here, @"tinch77". This does sound like it has to do with our support for macOS 12.3, which is something we're still working on. You should be able to make your files available offline and then open them in Premiere without an issue, though.

Thanks for keeping us updated on this, Amanda! Can you clarify one more thing with me? Are you still getting the 404 error message, or is Chrome crashing completely when you try to open the docs?

Hey @"MoniqueShi", thanks for bringing this to our attention. To receive an email notification that your file was uploaded, you'll need to upload the file while logged in to a verified Dropbox account. If you're uploading while not logged in, your email address needs to be linked to a verified Dropbox account, to receive…

That's great! I'm happy we figured it out. You can read more about Dropbox Business here. However, if you need to be removed from the team, you'll need to contact a team admin (the person who invited you) and ask them to remove you. The best way, so that you can also keep the account and any personal files you might have,…

Hey @"detailedfoot", welcome to the Dropbox Community! I'm not really sure I understand what you mean by "custody" folder, would you mind giving us a bit more info here? Have all your Dropbox files been moved to a folder with your name on it? If so, it sounds like you probably joined a Dropbox Business team. Do you…

Hey @"Bela_", thanks for joining us on the Dropbox Community. Let's take things one at a time. So firstly, it seems you had enabled our backup feature on your Dropbox application, that's why the paths of your desktop folders changed and are in Dropbox now. Do you remember disabling backup before uninstalling Dropbox from…

Thanks everybody for your comments here and sorry to see you're having this issue. Have you all tried to see if you get a different behavior with another browser? I see that you have tried with Safari, @"sustainingfarmers", but have you also tried with an incognito window on Chrome? What happens there? @"tannerfalk" and…

I think Jay meant for you to check if you can directly edit a Google doc from our website. Is it asking you to sign in to your Google account when you do that?

Hey @"Lynn Bennett", thanks for the nudge here! Can you please clarify what you'd like to do exactly? The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder. Is that not what you see on your end?

Sorry to jump in here, @"Beelphegor". Can you please send us a screenshot of the options you see in your connected apps page in your Dropbox settings?

Hey @"Kurtthekraut". thanks for the nudge here and sorry to see you're having a syncing issue. So, if I understand correctly, your Dropbox application is stuck on syncing 25.634 files, but doesn't show a time frame, right? After you tried fixing the hardlinks, did you also try fixing the permissions from the button next to…

Sorry to jump in here, @"brownebox", let me try to answer your questions. The local Dropbox folder is just like any other folder on your computer, but with syncing abilities, so any files you add to it, will sync to your account on the cloud. The PC folders were generated when you enabled the backup feature on both of your…