Hannah Dropbox Community Moderator

Hey @"mashi", thanks for reaching out to us! As long as you've signed out of the Dropbox application before uninstalling it, the computer is no longer linked to the account. That means that you can safely delete the Dropbox folder and its contents, and they'll only be deleted from this computer. To make sure that the…

Hey @"felixthecat", thanks for reaching out to the Dropbox Community! I moved your post to this thread, which is relevant to your case. It sounds like you have enabled our backup feature. If you want to disable it, you can follow the steps here.

Allan, would you mind hovering over the small Dropbox icon in your menu bar with your mouse, to let us know the exact sync status and version of the app? Thanks so much!

Hey @"heikkipekka", thanks for taking the time to post here. This concern is only impacting our customers on macOS 12.3 and above. Any customer that's running macOS 12.3 and below, will still have full functionality of the feature. All apps should be able to access online-only content as macOS 12.2 devices and below. And…

Hey @"QuietCoyote", thanks for bringing this to our attention. There was no issue reported today actually, are you still having trouble with this? Have you tried opening the transfer using a different browser or a private browsing window, to see if you get a different behavior? Keep me posted please!

Sorry to jump in here, @"avadoodle", and happy Monday. What is the size of those files? Also, are you only using Dropbox through the website or do you have the desktop application installed as well? If so, are you able to play the files directly from the Dropbox folder on your computer?

Hey @"Runnerdad", sorry to jump in here. Would you mind reinstalling OneDrive and then following the steps below, to unlink it from your computer, and see if that helps? * Select the white or blue OneDrive cloud icon in the taskbar. * Select Help & Settings > Settings. * On the Account tab, click Unlink this PC and then…

Hi @"Paul H.96". At the moment, there's no way to tell without opening the folder, but I'll pass this along to our team. We appreciate your feedback about this and I'll make sure your comments are heard.

Happy to help, Dominique! If you have any other questions, make sure to let us know. Have a great week ahead!

Hey @"Allan Pole", thanks for reaching out to the Dropbox Community. Are you only missing the green check mark icons from your files, or all sync icons? Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out? Cheers!

Hey @"TBat", thanks for bringing this to our attention. This is quite weird. The thing is that the window that opens when you click on the Dropbox icon, is not re-sizable and cannot be moved. So, is it possible that you made any changes to your display settings recently? Like zooming in on your screen perhaps? Also, right…

Hey @"HPR1", thanks for taking the time to reach out to our Community. Can you check what the plan tab in your account settings is reporting? Is it possible that it's shared files taking up your space? Do you also remember turning on our backup feature, perhaps? Keep me posted.

Hey @"seungyea90", thanks for letting us know about this. Can I send you an email, so we can look into this internally?

Hey @"Dominique4", how are you today? You should be able to edit Microsoft Office documents through our website with no problems, even with a free account. To do that, open the document in question on our website, click the "Open" button right above the document, and then click on "Word for the web". Let me know how it…

Hey @"VAPat", thanks for posting your question to our Community! If your files exist both in your local Dropbox folder and our website, it means they are both saved locally and to the cloud. Through the Dropbox app, the local and the online version of your files are synced. So, if you're going to wipe this computer, I…

Hey @"dups2788", thanks for joining our Community and happy Monday! Uninstalling the Dropbox application, won't actually free up the space the Dropbox folder is taking up. But if your computer has been unlinked from the account and Dropbox is uninstalled, you can delete the Dropbox folder from your computer, to free up…

Sorry to jump in here, @"786michaelt"! Just a clarification. When you said that you tried out the business version of Dropbox, did you try out one of our Dropbox Business team plans?

Hey @"jseliger", thanks for the nudge here and sorry to see you're having trouble. Can you let us know what kind of troubleshooting steps you've tried so far? For example, have you also tried restarting both your computer and the Dropbox app (by quitting and relaunching it)?

Sorry to jump in here, @"cranerr", but what is the Dropbox application's exact sync status? You can see that if you hover your mouse over the Dropbox icon in your menu bar. Do you see any sync issues, if you click on the Dropbox icon, then on your initials/profile pic and then "view sync issues"? And also, do you perhaps…

Thanks for the update, @"Bela_"! I'm glad to see that it all worked out and the issue was resolved. As for you @"dlhackbart",do you remember disabling the backup feature, before you restored the location of the desktop folders?

Thanks everyone for letting us know about this and for all the info you provided. Would it be okay if we reached out to you via email, so we can investigate further?

I'm happy to see this is resolved for you so far, @"Jay19741"! @"Iniesta", I do understand that your images are quite small in size, but if they exceed the 50 megapixel limit, I'm afraid they cannot be previewed. As for you, @"CharissaJ12", have you tried restoring these files to a previous version, to see if that helps?

Happy to see that last update, @"minuscustserv"! I'm glad it's working now, while unplugged. Do let us know, if the issue comes back, though. See you around the Community! 🙂

Sorry to jump in here, @"RHP1"! Indeed, anyone with access to the shared link, can re-share it with others, if you're on our Dropbox Basic or Plus plans. Users on our Dropbox Professional and Business plans, have access to additional features, such as expiration dates for the links or the ability to disable downloads. You…

To answer your question about the default location of the Dropbox folder, it's /Users/<yourUserName>/Dropbox (such as /Users/Hannah/Dropbox). Your Favorites isn't an actual location, it's just a place where all your most used apps appear. Do you know the current location of your Dropbox folder? What is the folder path, is…

Happy to see that you managed to resolve this, @"PDub81"! If you come across any issues again, don't hesitate to reach out. See you around the Community and have a great weekend!

Hey @"andreas781", thanks for reaching out to our Community. How was this file added to your Dropbox in the first place, did you use a third party app or API? Or did you just move it into the Dropbox folder? The second screenshot is of the file after you downloaded it from our website? Any additional info on how you use…

Hey @"minuscustserv", thanks for joining our Community. Have you tried clearing the app's cache from the settings within the Dropbox app, to see if that helps? If not, try uninstalling the app, restarting your device and reinstalling it. Let me know how it goes.

Hey @"quangtam159", thanks for the info in your replies. So, to recap, your laptop has a greyed out Dropbox icon and no syncing icons on the files. The agent you spoke with through chat, was right, there have been some reports about a greyed out Dropbox icon, which shouldn't affect the functionality of the app. However,…

Perfect, I just sent you an email, so make sure to get back to me when you get a chance!